The issue of retirement is one of the most relevant and frequently asked requests received by the contact center for the social and labor sphere of the State Corporation "Government for Citizens".
Since the beginning of 2022, the contact center operators have provided 414,923 consultations on pension and social security issues, which accounted for 80% of all requests.
Almaty leads with 59,179 (14.2%), followed by Nur-Sultan – 48,440 (11.6%), Shymkent - 29,466 (7.1%), Turkestan – 38,322 (9.2%) and Almaty – 32,320 (7.7%) regions.
The least interested in these issues are in North Kazakhstan - 3,903 (0.9%), Kostanay – 7,393 (1.7%) and Akmola 9,394 (2.2%) regions.
The contact center provides consultations in the following areas: pension, social security and social insurance, labor relations and employment of the population, monthly allowance for large families, targeted social assistance, early withdrawal of pension savings from the UAPF and other issues.
Every day, 60 contact center operators receive and process from 3 to 5 thousand customer requests.
To ensure the availability of information to the public on the official telegram channel, as well as other social networks Instagram, Facebook, the official website of the State Corporation, we are starting to publish answers to frequently asked questions regarding pension and social security.