In order to improve the quality of public services and the level of satisfaction of service recipients, to reduce the number of appeals against decisions of local executive bodies, the practice of establishing feedback with service providers through the use of available means of communication (mobile communication, WhatsApp messenger, e-mail, SMS messages, etc.) has been introduced in cases of providing a reasoned refusal in the following order.
Obligations of service providers:
-explanation in a publicly available form of the reasons for the reasoned refusal;
-clarification of the procedure for appealing a reasoned refusal;
-keeping a log of the conducted explanatory work on motivated refusals.