Based on the decision of the Public Council of the Koksu district No. 14 dated May 20, 2022, public monitoring was conducted. According to the register, there are 174 services, 62 of which are provided by the district. From January 2022 to the present, a total of 3307 services have been provided by the local executive bodies of the Koksu district, including 2,790 or 84.37% of public services provided in electronic form, 192 or 5.81% in paper form. In February, March and April of this year, for various reasons, the deadlines for the provision of public services were violated. In particular, in February, two departments were identified in housing and communal services and Sobez. 10 public services, including 5 services "Registration and queuing of citizens in need of housing from the public housing fund or rental housing, by the local executive body from the private housing fund" were not received due to a database malfunction. 5 services, including 2 services "Provision of deaf-typhotechnical and mandatory hygiene products for the disabled", 2 services "Registration of documents for the provision of prosthetic and orthopedic care for the disabled", 1 "Provision of sanatorium treatment for the disabled" state services were not performed in a timely manner for technical reasons and were promptly removed from the register of overdue services. In March of this year due to untimely access to the database "E-licensing" (access to the database), the terms of the 2nd state service "Obtaining permission to cut trees" from the Department of housing and communal services were violated. The reason for the delay is the untimely opening of the database by a specialist appointed to provide public services. 9 days for 1 service and 2 days for 28 days. The head of the Department of Housing and Communal Services, passenger transport, highways and housing inspection of the Koksu district, M.Karbayev, was fined 64,000 tenge for overdue state services. A. Sharavkhany, a specialist of the Department of Housing and Communal Services, passenger Transport, highways and housing inspection of the Koksu district, was brought to disciplinary responsibility.
According to the plan, rural districts and departments publish monthly articles about public services in the district media. Letter No. 81-15-16/192-I dated 03.02.2022 warns of the need to publish an article on public services provided in order to popularize public services. However, articles are submitted late.
At the initiative of the Department of the Agency for Civil Service Affairs in the Almaty region, the project "QYZMET LIVE" was launched. According to the approved plan, the list has a monthly schedule of the live broadcast and is broadcast live on schedule.
On March 18, 2022, an analytical group of the akim of the district was created to improve the quality and accessibility of public services. According to the action plan for 2022, in the first quarter, inspections were carried out in the office of the akim of the Mukrin rural district and the employment center of the Koksu district. During the inspection, it was found that in the Mukrinsky rural district there is no call call for disabled people. This deficiency was eliminated in a timely manner.There was no information board in the employment center, it was also eliminated in a timely manner. Some shortcomings have been identified in the office of the akim of the Yenbekshinsky rural district. The identified shortcomings have been eliminated.
The plan of internal control over compliance with legislation in the field of public services is carried out in accordance with the schedule approved by the order of the akim of the Koksu district dated December 24, 2021 No. 270-p/n.
By the order of the akim of the district dated April 29, 2022 No. 74-p/n dated 05/04/2022, a control event was held in the Algabassky rural district.During the inspection, it was found that there is no public services log, and the chief specialist of the akim of the Algabass rural district, Seisen Serzhan, was given time to eliminate shortcomings. The identified shortcomings have been eliminated.
On taking appropriate measures to the first heads of institutions and mayors of rural districts in case of violation of deadlines in the provision of public services and strict control over compliance with the legislation of the Republic of Kazakhstan in the field of public services, timely execution of utilities approved by Order No. 76-r dated 04.05.2022.
In the Koksu district, if there are grounds for refusal, it is necessary to provide a full and reasoned refusal with reference to the relevant legislation and indicating all the grounds.On June 17 of this year, a seminar was held in the Department of Agriculture and Land Relations of the Koksu district. Shortcomings in public monitoring of the quality of public services in 2021 were considered by the Public Council of the Koksu district by the decision of May 20, 2014 No. 14.1 on June of this year, infographics and videos about public services were removed and posted on social networks.May 30 this year a meeting was held on the shortcomings of public control in 2021 and the timing of public services. The Department of Monitoring of Public Services and Information Technologies of the district akim's office conducted 9 internal control measures to ensure compliance by local executive bodies of the district with legislation on public services, no violations were detected. Correspondence received by the department is processed in a timely manner.
54 self-service corners with the necessary equipment have been created in all akimats of rural districts of the Koksu district, secondary schools, kindergartens, akimats of service, district PSC and local executive bodies of the district (sports department, employment center, employment and social programs department).
A daily connection has been established with the district public service center, through which the level of customer satisfaction, compliance with legislation by state bodies in the provision of services and the level of customer satisfaction are monitored on a daily basis. In addition, daily monitoring of the timing of the provision of public services is carried out through the IP information system "Monitoring".
The above shortcomings were monitored on a daily basis in accordance with the approved plan, monitoring was carried out in offices and rural districts. In the departments, in rural districts, the deadlines for the provision of public services were explained under strict control.