In accordance with the Law of the Republic of Kazakhstan "On Public Services" adopted on April 15, 2013, the following definitions are given to the concepts of "public service", "service recipient", "service provider".
Public service is one of the forms of implementation of certain public functions, which are carried out individually at the request of service recipients or without an application and aimed at the realization of their rights, freedoms and legitimate interests, providing them with appropriate material or intangible benefits.
The service recipient is an individual, except for central government agencies, foreign institutions of the Republic of Kazakhstan, local executive bodies of regions, cities of republican status, capital, districts, cities of regional significance, akims of districts, cities of district significance, villages, villages, rural districts. and legal entities.
The service provider - the central state bodies rendering the state services according to the legislation of the Republic of Kazakhstan, foreign organizations of the Republic of Kazakhstan, local executive bodies of areas, the cities of republican value, the capital, areas, the cities of regional value, urban areas, the cities of regional value, settlements, villages , akims of rural districts, as well as individuals and legal entities.
In addition, in accordance with Article 3 of the Law "On Public Services", public services are provided on the basis of the following basic principles:
equal access of service recipients without discrimination on the basis of surname, social, official and property status, sex, race, nationality, language, religion, beliefs, place of residence or any other circumstances;
prevention of bureaucracy and rhetoric in the provision of public services;
accountability and transparency in the provision of public services;
quality and availability of public services;
continuous improvement of the process of providing public services;
economy and efficiency in the provision of public services.