In January 2023, the Unified accumulative pension fund provided about 2.6 million services to its depositors and recipients. Of these, 1.6 million were provided in electronic format, 780.5 thousand - automatically, and more than 60 thousand – in the form of remote consultations. Thus, Kazakhstanis receive 95% of pension services remotely.
According to the results of January 2023, the most demanded service was the provision of information on the state of individual pension accounts (IPS). 2.4 million in January 2023. more than (93.4% of all operations performed) were issued an extract from the IPS. Of these, 1.6 million (62.2% of the total) in electronic format: enpf.kz through your personal account on the website or in a mobile application, as well as egov.kz.provided on the e-government portal. More than 739 thousand. (28.8% of the total volume) the statement was automatically sent to depositors and recipients who chose the method of notification by e-mail specified in the UAPF database. In January 2023, more than 32.4 thousand applications for changing the details were processed.
Recall that in addition to receiving data about your savings in your personal account on the UAPF website and in the mobile application, you can choose a way to report them, change personal details, transfer part of your savings to the investment portfolio manager, calculate the estimated amount of your future pension using a pension calculator.
30.4% of the total volume of services is provided automatically without contacting the UAPF offices directly.
It should be recalled that in the absence of an individual'S IPP opened in the UAPF, it is automatically opened in the fund's Information System upon receipt of the down payment. At the same time, the identification of an individual is carried out according to personal data specified in the electronic format of the payment order when transferring OPP, OPP or vpz. All necessary information about the details of the current document and the place of residence of the depositor is received by the UAPF from the information systems of state bodies. Since the beginning of the year, 23.3 thousand IPS have been opened automatically.
The transfer of one-time pension payments to special accounts and other types of services based on applications received from authorized operators is carried out automatically. Since the beginning of the year, about 8.4 thousand applications for improving housing conditions and treatment have been accepted.
Despite the possibility of remote services, there are also depositors who prefer to contact the fund's specialists on their own. Therefore, in January, more than 126.5 thousand services (4.9% of the total volume of services) were provided to depositors and recipients through face-to-face services in uapf branches throughout Kazakhstan, of which about 107.1 thousand were carried out directly in the fund's service offices. About 19 thousand services were provided by uapf visiting service departments-mobile agents and mobile office crews. In the course of visiting services, information and explanatory work in labor collectives of various enterprises and organizations continues. Since the beginning of the year, more than 2 thousand presentations (presentations) have been held in enterprises and organizations, which were attended by more than 47 thousand people.
The UAPF pays special attention to the provision of high-quality consulting services to depositors and recipients of the Fund and the development of information channels. As of February 1, 2023, more than 60 thousand applications received through various feedback channels were processed.
Uapf consulting services are provided by messengers (+7 777 000 14 18 WhatsApp and Viber chatbots), contact center number 1418 (free call in Kazakhstan), enpf.kz Instagram Facebook, Vkontakte, Twitter, Telegram, Odnoklassniki, as well as the official pages of the UAPF social networks can be found on the corporate website.
The UAPF was established on August 22, 2013 on the basis of JSC NPF "GNPF". The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan through the state institution "state property and privatization committee" of the Ministry of Finance of the Republic of Kazakhstan. Trust management of pension assets of the UAPF is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the National Fund Management Council, headed by the president of the Republic of Kazakhstan, has been responsible for developing proposals to improve the efficiency of pension asset management. In accordance with the pension legislation, the UAPF carries out the attraction of mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, individual accounting of pension payments, pension savings and payments, provides information to the Depositor (recipient) about the state of pension savings (read more www.enpf.kz on the website).