Since the beginning of the year, UAPF specialists have processed about 130 thousand applications in a remote format.
The UAPF provides services to depositors and recipients through various communication channels. The most convenient of them is through the Personal Account on the website enpf.kz (you can read about it here)
In addition, the necessary information can also be obtained via voice and non-voice communication channels. For example, you can get advice on all issues of interest from the Fund's operators by the short number 1418 from 09:00 to 18:00. The call is free of charge and is available from the phone numbers of any mobile operator of the Republic of Kazakhstan, as well as from a fixed (landline) phone. In the first three months of this year alone, over 95 thousand such calls were processed.
And for depositors (recipients) located outside the Republic of Kazakhstan, it is possible to get advice by calling +7 (727) 356-10-60 or by using the "Call Online" service posted on the corporate website of the Fund.
In addition to providing pension services via a telephone line, the Department of Remote Consulting of the UAPF provides services to consumers of pension services of the Fund through non-voice communication channels, such as the electronic service "Write to us" posted on the Fund's website or in the mobile application of the UAPF, the messenger of the Chat2Desk Cloud service, What's App, Viber chat, Telegram, Instagram Facebook, VKontakte, Tik Tok, or the official e-mail address of the Foundation. Personal appeals on social networks enpf@enpf.kz
During the first quarter of this year, about 35 thousand received requests were processed in this way.
The UAPF continues to improve its services and access to them for everyone. Contact us, and they will definitely answer you!