Overview of the Archive System

There are 11 state archival institutions within the Jetisu Region, which include 1 regional archive, 8 district branches, and 2 city branches.

Total holdings: 737,710 items are preserved across 2,885 archival funds.

Staff capacity: The total number of staff positions for archivists is 133 units.

Property and Facilities Breakdown:

Owned facilities: The Regional State Archive and its Alakol, Aksu, Sarkand, Koksu, Tekeli, and Karatal branches operate in their own buildings.

Leased facilities: The remaining 5 branches are located in rented premises. These include the Eskeldy, Kerbulak, Panfilov, and Karatal branches, as well as the Taldykorgan branch for personnel records.

Core Functions and Digital Transformation

The primary function of these archival institutions is the collection, registration, and preservation of documents, alongside conducting scientific research regarding their utilization.

Currently, the regional archive and its branches are actively scanning and uploading state-preserved documents into the "Electronic Archive" information system.

Public Service Delivery

The State Archive of the Jetisu Region and its 10 district and city branches provide a specific public service: "Issuance of archival certificates, copies of archival documents, or archival extracts."

Cost: The service is free of charge for both Kazakhstani and foreign individuals and legal entities.

Processing time: The service is rendered within 11 working days.

Channels of application: Applications can be submitted digitally via the E-gov electronic government portal, through the "Government for Citizens" State Corporation non-profit joint-stock company, or directly through the service provider's office. [1]

Public Awareness and Outreach

Providing this public service is the core activity of the regional archive and its branches, and it is strictly carried out in accordance with official Regulations. The institutions continuously conduct additional explanatory work to ensure high-quality service delivery.

Television outreach: Every year, employees of the regional archive appear on the "Zhetysu" TV channel to explain the procedure for receiving this public service.

Public engagement: The region's archival institutions, in cooperation with the local branch of the "Government for Citizens" State Corporation, regularly hold annual roundtable discussions. These events target citizens visiting Public Service Centers (ЦОН) and users of the www.egov.kz portal. They feature live broadcasts on social media to clarify the process of obtaining archival certificates, copies, and extracts.