Based on the results of 12 months of 2021, local executive bodies of the district akimat provided 26,544 (26,339) services through the e-Government web portal, the E-licensing information system, and information systems of service providers.
Including:
- in electronic format - 6,707 (8,347) or 25.6%;
For internal control measures:
In accordance with the schedule approved by the order of the akim of the district dated December 28, 2020 No. 145 “On the appointment of internal control measures for the quality of the provision of public services”, internal control work was carried out in 9 out of 10 institutions. Of these, 1 institution:
1 (in the education department of the akimat of the Kordai region, internal control work was not carried out, since the education department of the akimat of the Kordai region was transferred to the education department of the akimat of the Zhambyl region) in this direction, by order of the akim of the district dated March 18, 2021 On December 28, 2020, N145 ө and the education department were removed from the plan.
In addition, by the order of the district akim dated December 8 of this year N106ө, a plan was approved for carrying out internal control measures over the quality of public services for 2022.
In the direction of promoting public services:
Together with the state corporation "Government for Citizens", about 500 booklets were distributed to residents on the possibility of obtaining public services by the population in electronic form.
For 12 months of 2021, 26 articles were published on the pages of the media, and 35 on social networks. The new rules for the provision of public services are posted on the website of the district akimat. At the initiative of the Department of the Agency of the Republic of Kazakhstan for Civil Service Affairs in the Zhambyl region, on October 5, 19 and November 2 of this year, an online fair was held in the office of the “Service Akimat”, located on the 1st floor of the district akim’s office, for residents of the district and users of social networks, covering 215 human.
In order to ensure transparency, the quarterly report of public services is published on the official website of the district akim.
On the facts of violation of the terms of the provision of public services:
For 12 months of 2021, 16 facts of violation of deadlines were registered (department of employment-1, department of land relations-5, department of architecture, urban planning-4, Kordai rural district-1, department of housing and communal services, PT and AD-1, Aukhatta rural district 2, Sortobinsk rural district-1, Ulken-Sulutorsky rural district-1). As a result, on July 8, 2021, an administrative protocol was drawn up on the head of the land relations department by the Civil Service Agency, a fine of 145,850 tenge was imposed, and a disciplinary sanction in the form of a “warning” was imposed on the responsible persons.
In order to ensure the timely and high-quality performance of public services by local executive bodies on the territory of the Kordai district, the Akim of the district approved the "Plan". Responsibility for the fact of violation of the deadlines, according to the statement, lies with the first management and the management of the higher institution, except for the responsible person.
In addition, the “Action Plan was approved in order to improve the process of providing public services, preventing violations of deadlines, and tightening the responsibility of responsible persons”