Online Inquiry

E-inquiry

Using this service, you may write and submit an inquiry to any government body. The system ensures for 100% delivery of your inquiry to the recipient and enables the tracking of inquiry review status upon the inquiry sent and answer received.

Submit an Inquiry

Question & Answer

You can contact the first heads of government agencies through a single platform for receiving and processing appeals (including requests) from citizens called "E-otinish". It is important to note that all the appeals received through e–Otinish are registered and strictly controlled by both a government agency and the Prosecutor General's Office. The platform allows a citizen to track and monitor the progress of an appeal consideration. Upon submitting a complaint or application through e–Otinish, a government agency has the right to give you an opportunity to express your opinion on a preliminary decision before a final decision is made. After receiving a final response from a government agency, you will be able to assess your satisfaction with it.
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Arrange an Appointment

You may arrange an appointment with the government officials listed. We recommend reviewing the Instructions for an applicant on how to submit an application for a "Citizens' Reception" (appointment).
Reception schedule

Feedback enables us to stay relevant, and timely react to relevant issues and monitor efficiency of actions and initiatives. On this page, we have compiled services which will help you to contact us to discuss your question and address any issues. Here you can submit an online query, send a question to the Head`s Blog and make an appointment with him/her or his/her deputies.

Frequently Asked Questions (FAQs)

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In accordance with the legislation, the provision of public services in electronic form is carried out through the e-government web portal. Thus, the service recipient has access to the Internet, regardless of location (at work, at home, etc.) through the portal "electronic government" www.egov .kz may submit an application for the provision of public services. At the same time, the result of the provision of public services in electronic form is the issuance of an electronic document or a paper document.

To receive the service online (on the portal "electronic licensing" WWWe.license.kz) you need to log in and click on the "order service online" button, fill out an application and sign it with an EDS (electronic digital signature", you can track the status of the submitted application in your Personal Account in the my applications section.

The status of acceptance of a request for the provision of a public service, as well as a notification indicating the date and time of the provision of a public service, is sent to the service recipient's personal account.

The result of the provision of public services is sent through the portal to the personal account of the service recipient.

In order to receive public services, individuals and legal entities through the portal send to the service provider:

1) an application for changing the purpose of the land plot in the form of an electronic document certified by the service recipient's EDS;

2) an electronic copy of the act of the cadastral (estimated) value of the land plot, if its intended purpose is changed, if it is necessary to pay to the budget an amount equal to the cadastral (estimated) value of the land plot, payments to the budget an amount equal to the difference between the cadastral (estimated) value according to paragraph 5 of Article 9 of the Code.

Public service delivery period: 10 working days;

Form of public service provision: electronic