Appeals from citizens and legal entities review procedure

Appeals from citizens and legal entities

Review procedure

               Appeals are one of the important tools for government agencies to interact with individuals and legal entities. It is one of the most important institutions for the protection of individuals and legal entities of their rights, freedoms and legitimate interests.

In accordance with the Constitution of the Republic of Kazakhstan, every citizen has the right to participate in public administration and send appeals to the authorities.

The introduction of the Administrative Procedural Code of the Republic of Kazakhstan (hereinafter referred to as the Code) and "e-Otinish" helped to create an effective mechanism in this direction.

Any citizen has the opportunity to contact government authorities on their issue in an online format through the E-Petition information system, track the procedure, the timing of consideration of their appeal and contact the executive officer.

The convenience, efficiency and transparency of e-Otinish will help to increase the level of citizens' trust in the state and eliminate the bureaucratization of government information.

Its effectiveness reflects an increase in the number of registered requests.

In 11 months of 2025, 104,358 applications were received by the state authorities in East Kazakhstan region (86,887 in 2024), which is 16.7% more than in 11 months of 2024.

Appeals under the Code are subject to mandatory acceptance, registration, accounting and consideration. It is not allowed to refuse admission.

If the application is submitted to a government agency on paper, the sender is given a coupon containing the date, time, full name and position of the person who accepted, as well as a unique number.

The deadline for consideration of an application (application, request, proposal, message, response) is 15 working days. If additional information and time are required for the correct and complete consideration of the issues indicated in the request, the period may be extended up to 2 months, but the addressee must be notified within 3 business days.

And the deadline for reviewing complaints is 20 working days, the deadline is not extended.

Department of Analysis and Control of Appeals of the Department of the Committee on Legal Statistics and Special Accounts of the State Duma of the Republic of Kazakhstan for East Kazakhstan Region