In accordance with the Resolution of the Government of the Republic of Kazakhstan No. 983 dated September 18, 2013 "On Approval of the Register of Public Services", as amended and supplemented on January 31, 2020 No. 39N/K, 64 types of public services are provided to individuals and legal entities by local executive bodies of the district (hereinafter referred to as the MIO).
In 2021, the local executive bodies of the Ulan district provided 27,902 public services, including:
- through state bodies and subordinate organizations - 4004 (including through information systems by direct contact with the service recipient -3310) ;
- through the state corporation "Government for Citizens– - 1791;
- through the portal of "electronic government" - 22107;
The share of services rendered in electronic format through the "e-government portal" of the number of services provided on an alternative basis was 80%.
Dynamics shows that the most demanded public services are services
in the field of real estate:
- issuance of a certificate to determine the address of real estate objects on the territory of the Republic of Kazakhstan - 20 311 services;
In the field of employment and social programs:
- assistance to job seekers and the unemployed - 2107 services;
In the field of civil registration:
- registration of the birth of a child, including making changes, additions and corrections to the civil status records - 630 services;
- issuance of repeated certificates or certificates of civil registration - 452 services.
Provision of public services in the context of M&A.
In the district, public services are provided by 7 independent departments and their subordinate organizations and 16 akimats of rural districts.
n/a Local executive bodies Number of types of services Number of public services rendered
Total
GO GC PEP
1 State Institution "Department of employment and social programs of Ulan district" 20 3084 405 168 3657
2 State Institution "Department of Entrepreneurship and Agriculture of Ulan district" 5 630 0 0 630
3 State Institution "Department of housing and communal services, passenger transport and highways of Ulan district" 9 0 29 317 346
4 State Institution "Department of land relations of Ulan district" 10 14 2 661 677
5 State Institution "Department of Architecture, Urban Planning and Construction of Ulan district" 7 380 20183 20563
6 State Institution "Department of Economics and Budget Planning of Ulan district" 1 113 0 113
7 State Institution "Department of Culture, Physical Culture and Sports" 10 227 862 422 1511
8 State Institution "Department for Defense Affairs of the Ulan district" 2 161 161
9 Akimats of rural districts and settlements 5 49 195 244
Total 64,4004 1791 22107 27902
SB – state body; information systems by direct contact with the service recipient
SC– state corporation "Government for Citizens";
PEG - portal of "electronic government".
In accordance with paragraph 41 of the Rules of State Control over the Quality of Public Services, approved by Order No. 78 of the Minister of Civil Service Affairs of the Republic of Kazakhstan dated December 8, 2016, the Plan of Control Measures for the Quality of Public Services for 2021 (hereinafter referred to as the Plan) was approved.
According to the Plan, 9 control events were held in 2021 (9 of them were state bodies). The period of the control event is from January 1, 2020 to the current month of 2021.
According to the results of 9 control measures, 2 violations of the business process, 7 violations of other legal requirements in the field of public services and 9 facts of discrepancies in reporting data were revealed.
Based on the results of control measures, 16 recommendations were developed, all of them were implemented.
During the year, there was no information about complaints about the quality of public services.
In 2021, 24 explanatory events were held to improve the quality of public services, covering 9584 people. The number of persons who have completed advanced training courses on the provision of public services 6.
According to the approved standard instructions for holding fairs on the provision of public services approved by the Chairman of the Agency for Civil Service Affairs of the Republic of Kazakhstan dated September 10, 2021, service providers of independent departments and territorial divisions of the district held 4 online fairs on the quality and accessibility of public services.
To date, there are 21 self-service corners in the Ulan district, where trained specialists provide advice. Last year, 28,840 electronic services were provided through self-service corners, which is 82% of the total number of services in electronic form. They are located in akimats and rural libraries.
Centers for the provision of electronic services for the population of the village of Tavrichesky and the village of Bozanbay have been created. The center for the provision of electronic services is located in the building of the House of Culture.