When contacting an individual/ legal entity on the problem of Internet access speed, it is necessary to recommend the following:
1. An individual (legal entity) must log in to the e-otinish platform via the phone browser (https://eotinish.kz /);
2. Log in through your personal EDS;
3. At the bottom of the browser, in the "Quick Access" tab, click on the "Internet Problems" button;
4. In the context menu, you need to fill out the form:
• The state body to which your application is sent (selected automatically): RSU "Telecommunications Committee" of the Ministry of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan;
• Description: Enter text in the dialog box specifying the issue of the question;
• Indicate on the map: if necessary, indicate on the map the location of a locality with poor Internet connection quality;
• Attach documents: Attach photos and documents that can help or act as proof;
• Fill in the address of the actual residence (region, locality, street, house/building, entrance, apartment);
• Click the Sign and Send button.
!!! The proposal is considered in accordance with the current legislation on appeals of individuals and legal entities.
Contact phone numbers: 8 7232 26 91 05, 8 777 221 89 89 - RSU "Interregional Communications Inspection of the Telecommunications Committee" for East Kazakhstan, Pavlodar regions.