Information about the results of control measures In accordance with paragraph 41 of the Rules of State Control over the Quality of Public Services, the Office of the Akim of Ulan district conducted 8 control measures in 2025, according to the approved Plans for control measures over the quality of public services Internal state control covers 2 local executive bodies During the control measures, 2 violations were detected including: facts of violations of other legal requirements in the field of public services 1; facts of discrepancies in the reporting data 1 In accordance with the Rules of State control over the quality of public services provided by local executive bodies (the office of the akim of the region akimats of cities districts regional administrations with subordinate organizations providing public services), Control Plans for the quality of public services for 2025 have been developed and approved by December 25, 2024 The decision to include control facilities in the Plan of control measures is made based on the results of internal monitoring of the quality of public services (identification of facts of unmotivated refusals to provide public services violation of deadlines analysis of the availability of necessary conditions for persons with disabilities when receiving public services analysis of compliance with the requirements of the legislation of the Republic of Kazakhstan in the provision of public services timely data entry about the stage of rendering public services in the information system for monitoring the provision of public services, analysis of appeals from individuals and legal entities, etc) Information on the results of monitoring the quality of public services In 2025, 4824 services were provided including 4422 services to individuals and 402 services to legal entities 1,644 services were provided in paper form through the office of the service provider including individuals. for individuals 1,488 services for legal entities 156 126 services were provided in paper form through the State Corporation including individuals. individuals 125 services legal entities 1 In electronic form 3054 services (for individuals 2,809 services for legal entities 245) including: In electronic form via the e-government web portal 1149 In electronic form through the GBD "Elicensing" web portal 1,532 services including physical individuals 1,297 legal entities 235 In electronic form through the information systems of the service provider 373 services including without direct contact with the recipient 187 services through direct contact 186 Information on measures taken to improve the business processes of public services including their automation optimization and conversion into electronic form According to the Registry 66 types of public services are provided by local executive bodies of the district which are divided into 132 subspecies of public services including 60 types or 92% through the e-government web portal Information on refusals to provide public services to service recipients, indicating their number reasons and measures taken on them In 2025, 442 justified refusals were registered through government agencies and subordinate organizations (434 to individuals 8 to legal entities) including 427 in electronic form 15 in paper form Information on complaints about the quality of public services considered in the reporting period in violation of the established deadlines, indicating their number reasons and measures taken on them. In 2025, service providers received no complaints about the quality of public services Information about persons who have completed advanced training in the provision of public services In 2025, 10 employees completed advanced training courses on "Practical tools for improving the quality of public services." Information about the explanatory measures carried out to inform service recipients about the procedure for the provision of public services The local executive bodies of the Ulan district are constantly taking measures to popularize the provision of services in electronic form (popularization of electronic services in the media awarenessraising events, etc) 12 explanatory events were held with 970 people including 7 online fairs on the provision of public services provided by local executive bodies of the district in order to promote the work of the e-government portal on Instagram (on the apparatulan page) Efforts will continue to improve the quality and accessibility of public services in order to comply with legislation eliminate violations causes and conditions conducive to their commission and prevent violations of the rights freedoms and legitimate interests of service recipients