GOV.KZ – Single platform for the digital resources of government agencies
In 2025, the e-Licensing platform continued to expand its capabilities for citizens and businesses. Since the beginning of the year, users have obtained over 3 million licenses and permits, while the portal’s daily audience has exceeded 30.000 users, demonstrating strong interest in digital services and their high demand in the licensing sector.
The "e-Licensing" state database is one of the core components of the e-Government of the Republic of Kazakhstan. The system covers the entire lifecycle of licenses and permit documents – from application submission to receipt of the final result – and ensures transparency of procedures, shorter application processing times, and reduced administrative burden.
Efforts to expand the capabilities of the "e-Licensing" state database are carried out on an ongoing basis. In 2025, eight new public services were added to the platform. Licensing procedures for educational activities across all levels, from primary and secondary to higher and postgraduate education, were digitized. In addition, notification-based services related to the commencement and termination of activities in the field of supplementary education for children have been implemented.
The expansion of the range of services also affected other sectors. During the year, users gained access to online services for licensing the export of domestic raw materials and obtaining permits for the activities of technical inspection operators. Additionally, the platform introduced an SMS notification service that allows users to receive timely alerts about upcoming license and permit expirations, further enhancing the convenience of using the system.
The most popular services on the eLicense.kz platform include:
- Notification of commencement of activity as an individual entrepreneur – 684.689 services provided;
- Issuance of a phytosanitary certificate for the export of quarantine-controlled products outside the Republic of Kazakhstan – 360.169 services provided;
- Issuance of a specialist certificate for admission to clinical practice – 306.228 services provided;
Moreover, in 2025, five public services on the eLicense.kz portal were moved to a proactive format, allowing documents to be renewed automatically without any action from government agencies or applicants. This approach allows users to receive results quickly and conveniently.
Additionally, the portal now features an auto-signing option for 12 types of public services. The system encompasses sectors including foreign economic activity, commodity exchange licensing, accreditation of legal entities and organizations in construction and technical oversight, project management, sports and physical culture activities, as well as regulation of natural resources and agricultural assets. With auto-signing, applicants can obtain the service outcome immediately upon submitting all the necessary documents, without any action needed from government agencies.
The active expansion of services went hand in hand with sustained user growth: by the end of 2025, over 4.2 million users were registered on the elicense.kz system, including 4 million individuals and 250.000 legal entities. Over the year, 420.000 new users joined the platform, with a total of 3.5 million public services provided via the portal. On average, about 30.000 people use the platform’s services daily, confirming the high demand for digital public services.
The eLicense.kz platform keeps improving, addressing both user needs and the goals of government regulation. By expanding functionality and streamlining user workflows, the platform ensures that obtaining licenses and permits is quick and convenient, completely digitizing the process.
© Electronic government of the Republic of Kazakhstan
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log in to the eGov Mobile app and go to the "eGov Services" section – "Benefits, allowances, pensions";
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select the service "Reimbursement of home-schooling expenses for children with disabilities" and fill-in all the necessary information;
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sign the service using one of the available signing methods;
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check the status of the notification on the document processing in the “Service History” section.
© Electronic government of the Republic of Kazakhstan
The annual campaign for registration at medical organizations in Kazakhstan will take place from September 1 to November 1. During this period, citizens may change their outpatients` clinic. The procedure is available fully online through the eGov.kz portal or the eGov Mobile application, eliminating the need to visit a medical institution in person.
The service enables attachment to an outpatients` clinic, selection of a primary care doctor, and access to information about the assigned medical service area number. The results of the campaign take effect on January 1 of the following calendar year. De-registration from the previous medical organization is carried out automatically once the new application has been confirmed.
Citizens may also change their medical organization outside the campaign period in the event of relocation to another settlement, change of employment or place of study, or in cases of reorganization or closure of an outpatients` clinic. Outside the campaign period, citizens are allowed to do this once per year.
To use the service on the eGov.kz portal, the user needs to:
- log in to the eGov.kz portal or the eGov Mobile application and go to the "Healthcare" section;
- select the service "Registration at an outpatients` clinic" and fill-in all the required fields;
- sign an application using one of the available signing methods;
- in your personal account (in "History of Obtained Services" section) familiarize with a notification on application processing status, which will be sent within the specified time.
To use the service in the eGov Mobile application, the user needs to:
- log in to the eGov Mobile application and go to the "eGov Public Services" – "Healthcare" section;
- select the service “Registration at a primary healthcare organization” and fill-in all the required information;
- sign the service using one of the available signing methods;
- check the application status in the “Service History” section.
The high demand for the service is confirmed by usage statistics. In 2024, the service was used more than 3.6 million times, of which 2,905,013 applications were submitted via the eGov.kz portal and 722,198 through the eGov Mobile application. In 2025 (as of July inclusive), 1,135,628 applications have already been submitted through the portal and 1,046,354 through the mobile application.
The peak activity is traditionally recorded during the campaign period. Thus, in 2024, during the three months of the campaign, 495,000 applications were submitted in September, 502,000 in October, and 159,000 in November.
It should be noted that the service also enables guardians of children and legally incapacitated individuals over the age of 18 to attach their dependents to outpatients` clinics online.
The new service was launched thanks to the cooperation of the Public Services Committee of the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan, National Information Technologies JSC and the Ministry of Health of the Republic of Kazakhstan.
© Electronic government of the Republic of Kazakhstan
To enhance transparency and improve user convenience, the external website of the Electronic Vehicle Passport System (EVPS) has been updated. The website now features a new online service that allows users to check the status of the EVPS.
This service allows vehicle owners to quickly verify the validity of their electronic passport. If the 'active' status is not assigned due to errors, the system will automatically display the reason and provide recommendations for resolving the issue. The service covers electronic passports issued in Kazakhstan, as well as in the Republic of Belarus and the Russian Federation.
Additionally, the updated website is now more informative and easier to navigate. The website provides step-by-step instructions for individuals on how to obtain an EVPS in various situations: when purchasing a car in Kazakhstan, importing a vehicle from Eurasian Economic Union (EAEU) countries, or importing from non-EAEU countries.
For legal entities that will interact directly with the system, the website provides detailed information on connecting to the EVPS, including the contract procedure, a list of required documents, and interaction requirements. A dedicated section provides all current regulations and legislative documents governing the registration and use of electronic passports. Additionally, users can access the FAQ section, which explains key aspects of working with the EVPS, and find complete contact information, including channels to reach technical support.
What is EVPS?
An electronic vehicle passport is a digital document that contains complete information about a vehicle, including its technical specifications, import and registration history, and disposal details. Since January 1, 2025, EVPS availability has been a prerequisite for the initial registration of all vehicles imported into Kazakhstan. This requirement is set out in the Vehicle Registration Rules.
The EVPS operates not only in Kazakhstan but also in other Eurasian Economic Union countries, including Russia and Belarus. Its implementation has simplified the registration process, eliminated the risks of forgery and errors, and ensured reliable information exchange between countries.
How does the system work?
In Kazakhstan, the national operator of the EVPS is NITEC JSC, which supports the operation of the information system, develops its functionality, and ensures stable integration with government databases.
The data for the EVPS comes from various government sources, including the Technical Regulation and Metrology Committee, the State Revenue Committee, Zhasyl Damu JSC, the Ministry of Internal Affairs, and others. This enables the creation of a complete digital profile for each vehicle.
If the passport lacks information, it is recommended to contact the relevant organization directly. If the user does not have information about customs clearance, they should address the question to the State Revenue Committee. The Technical Regulation and Metrology Committee is responsible for providing information on vehicle structure safety. If the EVPS does not display data on the disposal fee, contact Zhasyl Damu JSC.
NITEC JSC ensures the smooth operation of the platform and continuously improves its services to make the design and use of the EVPS as convenient and user-friendly as possible.
For additional questions, please contact the call center at 701 999 or use the new verification service on the official EVPS website.
© Electronic government of the Republic of Kazakhstan
Service for digitization of educational documents available on the eGov.kz portal. Citizens can now not only correct incorrect data, but also request the creation of a digital version of the document. The service is available subject to the availability of a scan copy of a previously received diploma.
The public service «Updating (correction) of information about educational documents» has been extended. Previously, the service only allowed the correction of incorrect information, but now it is possible to request the digitization of an educational document.
To get the service, the user needs to:
- Sign in to the eGov.kz portal and go to the «For Citizenry» - «Education» section;
- Select the service «Updating (correction) of information about education documents» and click «Request Online» button;
- Select the type of application «Digitization of information about education documents», type of education document and attach a scan copy of the education;
- Service delivery result will be available in the personal account – «History of Services Received» section.
The digitization of educational documents is carried out in stages. Currently, documents on secondary, technical and vocational education issued between 1980 and 2023 are being digitized. The public service delivery term is 5 working days.
If the documents or data submitted are found to be unreliable, the service delivery may be refused.
The updated capability was implemented thanks to the cooperation of the Public Services Committee of the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan, National Information Technologies JSC, the Ministry of Education of the Republic of Kazakhstan and «Taldau» National Center for Education Research and Evaluation named after A. Baityrsynuly.
© Electronic government of the Republic of Kazakhstan
Anyone planning a trip abroad wants to be sure that nothing will interfere with their plans. However, any type of debt can be the cause of travel restrictions. To avoid such situations, citizens can use the eGov.kz portal or the eGov mobile app to check whether they have been banned from leaving the country.
The main reason for restricting the right to leave is the existence of debts. These include unpaid taxes, fines, alimony, utility debts, as well as debts to individuals or legal entities, if they have the appropriate documentary evidence.
To use the service on the eGov.kz portal, the user needs to:
- go to the section «For Citizenry» - «Citizenship, migration and immigration» - «Travel abroad»;
- «Verification on availability of prohibition for going abroad by debtors’ registry, who are restricted to go abroad and by debtors’ registry on enforcement proceedings» and click «Request Online»;
- enter your IIN/BIN and click «Next»;
- familiarize with the verification result on the status page.
To use the service in the eGov mobile application, the user needs to:
- sign in to the eGov Mobile app and go to the «Services» section – «Travel, Life Abroad and Immigration»;
- select the service «Checking a ban to go abroad in register of debtors, who cannot leave the country and in register of debtors under enforcement proceedings»;
- enter your IIN/BIN and click «Check»;
- familiarize with the verification result.
Travel restrictions may be imposed if the amount of the debt exceeds 40 MCI or if alimony payments are overdue by more than 3 months, provided that the court has issued a recovery order. The bailiff's decision, approved by the court, is sent to the Border Guard Service of the National Security Committee of the Republic of Kazakhstan, which blocks the possibility of crossing the border.
The service is provided free-of-charge and is available to both individuals and legal entities.
The existence of a ban can also be checked in the automated information system of the enforcement authorities, in the «Travel ban» section.
The service was implemented thanks to the cooperation of the Public Services Committee of the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan, National Information Technologies JSC and Ministry of Justice of the Republic of Kazakhstan.
© Electronic government of the Republic of Kazakhstan
Private house and property owners can now obtain the technical specifications for connecting to natural gas online via the eGov Mobile application. The service is available to consumers of QazaqGaz Aimaq JSC, and is provided to individuals free-of-charge.
The technical specification for gas connection is a document that confirms the possibility of connecting a property to a gas distribution system.
The property owner can use the service. In order to use the service, the user needs to fill-in all the required fields in the application form and confirm the information about the registered property rights.
To get the service, the user needs to:
- Log in to the eGov Mobile app and go to the «Services» section – «Real Estate» - «Housing and Utilities» - «Issuance of technical conditions for connection to gas distribution networks».
- Specify the type of object and select the property subject to connection.
- Attach the technical passport of an object.
- Specify the type of technical condition, the reason for connection to gas supply systems and gas consumption.
- Select and add the type of gas equipment, specify the quantity and click «Next».
- Sign an application using Face ID/Touch ID.
If the application is filled out correctly, the service delivery result will be the issuance of technical specifications provided by the gas distribution organization - QazaqGaz Aimaq JSC, or a substantiated refusal.
Pursuant to the applicable legislation in the field of natural monopolies, refusal to issue technical specifications is allowed in the following cases:
- The lack of available capacity, space, network capacity of QazaqGaz Aimaq JSC necessary to provide the required volume of regulated services.
- The absence of QazaqGaz Aimaq JSC networks or other property necessary for the provision of the regulated service.
The service delivery term depends on the complexity of an object: for technically non—complex objects — 5 working days, for complex ones - 10 working days.
The new capability was implemented under the cooperation of the Public Services Committee of the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan, National Information Technologies JSC, the Ministry of Energy and QazaqGaz Aimaq JSC.
© Electronic government of the Republic of Kazakhstan
Qazpost online services are now available in the eGov Mobile application. Thanks to this, Kazakhstani citizens can order goods from foreign marketplaces and, if necessary, issue customs documents.
The Qazpost service offers citizens of Kazakhstan the opportunity to make international purchases on leading global platforms such as Amazon, AliExpress and others. It includes two directions: Keruen dropshipping - delivering from the USA, Europe and China, and Keden - customs clearance.
For eGov Mobile, working with the national operator Qazpost JSC means expanding the range of services available to the population. Today, the application offers various services that can be used online.
The cost and delivery time are shown in the "Keruen – Delivery from abroad" section. There is also a shipping calculator, including for bulky parcels, and answers to frequently asked questions. The user can add an expected parcel for tracking by clicking the "Add Expected Parcel" button, filling-in all the required fields and clicking "Submit".
In the "Keden - Customs services" section, you can calculate your customs duty and find answers to frequently asked questions. For the user convenience, a search bar is provided, where you can find full information about a previously sent application using the parcel tracking number or phone number.
The service was launched thanks to the cooperation of Public Services Committee under Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan and National Information Technologies JSC and Qazpost JSC.
© Electronic government of the Republic of Kazakhstan
Guardians of persons over the age of 18 who have been declared legally incompetent by a court can now register their wards at their new place of residence via the eGov.kz portal. Previously, this service was only available offline in the offices of the Public Service Centers.
Creating a barrier – free environment for access to public services is one of the priorities in the development of the eGov.kz portal. With the updated service, you can now apply for a registration in three clicks without leaving your home, which significantly saves the time and makes the process more convenient.
To get the service, the user needs to:
- Sign in to the eGov.kz portal and go to «Citizenship, migration and immigration» section.
- In the «Enumeration and deregistration» section, select «Registration at the place of residence».
- Fill-in the required fields and sign an application using ЕDS. The service delivery result will be available in the personal account – «History of Services» section.
Notification on the processing status of the application will be sent within the time limit set by the government agency.
The updated service capabilities became possible thanks to the cooperation of the Public Services Committee of the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan, National Information Technologies JSC, the Ministry of Labor and Social Protection and the Ministry of Internal Affairs of the Republic of Kazakhstan.
© Electronic government of the Republic of Kazakhstan
Previously, users could choose a ban period of between 6 and 12 months, but now the maximum period of self-exclusion from gambling and betting can be up to 10 years. You can use the service in the eGov Mobile application.
The service simplifies the process of setting a gambling ban and significantly reduces the time taken to process applications. It allows any citizen to restrict access to all licensed gambling sites and online betting platforms. It is important to note that the service is only available to people over the age of 21.
To get the service, follow the steps:
- log in to the eGov Mobile app and go to the «Services» → «Tourism and Sports» tab;
- select «Service for restricting participation in gambling and betting»;
- specify the year and month of the restriction end, click «Order service»;
- sign an application using a quick access code, Face ID/Touch ID.
Upon submitting the application, the user will automatically be added to the list of persons prohibited from participating in gambling, without the possibility of revoking the application. For those who have previously issued a restriction, the function to extend its validity is available. When the application is re-submitted, the system will inform the user of the current status of the restriction and offer to extend it.
The updated capability was implemented thanks to the cooperation of the Public Services Committee of the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan, National Information Technologies JSC and Regulation of Gambling Business and Lottery Committee under the Ministry of Tourism and Sports of the Republic of Kazakhstan.
© Electronic government of the Republic of Kazakhstan