The state institution “Apparatus of the Akim of the Bastaushinsky Rural District” carries out its activities in accordance with the Constitution and laws of the Republic of Kazakhstan, acts of the President and Government of the Republic of Kazakhstan, other normative legal acts, as well as the Regulations.

According to the Law of the Republic of Kazakhstan “On Administrative Procedures,” a public service is the activity of government bodies aimed at meeting the needs of individuals and legal entities.

The classified list of public services provided by central and local executive bodies constitutes a unified Register of Services. According to the Register of Public Services, approved by the order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/НК, the State Institution “Apparatus of the Akim of the Bastaushinsky Rural District” provides 5 types of public services.

1. General Provisions.

1) Information about the service provider.

         In the Bastaushinsky rural district, public services are provided by the state institution “Apparatus of the Akim of the Bastaushinsky rural district”

2) Information about government services.

         Number of public services – 5;

1. Issuance of a decision to change the intended purpose of the land plot

2. Provision of a land plot from the lands of a town or village

3.Acquisition of rights to land plots that are state-owned, not requiring bidding (competitions, auctions)

4.Sale of a land plot into private ownership at a time or in installments

5.Putting in line to receive a land plot

3) The most popular government services:

“Issuing a decision to change the intended purpose of a land plot”

“Acquisition of rights to land plots that are state-owned, not requiring bidding (competitions, auctions)”

2. Work with service recipients.

1) Information about sources and places of access to information on the procedure for providing public services.

            In order to ensure equal access of the population to public services, the office of the akim of the rural district has set up a stand with regulatory legal acts and information and reference materials on the provision of public services, and responsible officials have been identified for the quality provision of public services. Information on the procedure for providing public services is posted in the information and legal system of regulatory legal acts of the Republic of Kazakhstan “Adilet”.

There is a “Self-Service Corner” for receiving services independently through the “Electronic Government” porta

2) Information on public discussions of draft standards for public services.

         According to Art. 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 “On Public Services”, holding public discussions of draft standards of public services is not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of regional significance , towns, villages, rural districts.

3) Activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).

To improve the quality of provision of public services and the awareness of service recipients about the procedure for providing public services, consulting assistance is provided to the population.

Explanatory work among the population is carried out on an ongoing basis through the WhatsApp messenger.

4) Results of internal control over the quality of public services.

 The office of the akim of the rural district prepares a monthly report on internal control over the quality of public services provided, with its subsequent submission to the office of the akim of the Samar region. In 2023, there were no violations of deadlines in the provision of public services.

5. Prospects for further efficiency and increased satisfaction of service recipients with the quality of public services.

           In 2024, it is planned to carry out work on an ongoing basis to increase the level of satisfaction with the quality of public services provided by the local executive body, conduct explanatory work with the population through the WhatsApp messenger, highlight the procedure for the provision of public services in the media, Internet resources, conduct PR campaigns and activities to popularize the “electronic akimat” and train citizens of the rural district in Digital Literacy.