The provision of public services is one of the factors in reducing corruption by obtaining services through the electronic services portal. According to the Register approved by the Order of the Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan No. 339/NK on August 16, 2023, 170 types (subspecies - 161) of public services are provided by local executive bodies and subordinate organizations of the district.
By the end of 2023, the number of public services provided amounted to 19040 (18,858 individuals, 182 legal entities), including 0 in paper form without alternative.
Out of 19040 alternative public services provided:
– in paper form – 983 (5.1%);
–through the Government for Citizens Group of Companies - 560 (2.9%);
– in electronic format - 17397 (92%) including:
through the «e-government portal» - 14990;
through the «information systems» – 2447.
During the specified period, the facts of violation of deadlines in the provision of public services have not been established.
There are 18 self-service corners in the district on the basis of rural libraries, rural akimats and independent departments (11 on the basis of rural akimats, 2 on the basis of independent departments, 2 on the basis of rural libraries and 1 on the basis of the Katonkaragai-Adaldyk Alany front office) and 2 electronic service centers in the village of Katonkaragai and Uryl.
Corners and centers provide more than 170 types of public services, 46 types of payments and services available on the E-government E-Gov portal. In total, 19800 services were provided in 2023.
Work is underway to raise the level of awareness of service recipients about the procedure for obtaining public services: seminars, round tables, briefings, conferences, fairs and other events to raise awareness of service recipients. In total, 25 events were held in 2023, covering a population of 700 people.
The official Internet resource of the akimat of the district contains relevant regulatory legal acts, passports of public services, information on the procedure for their provision and appeal, reports on the work of local executive bodies for the provision of public services.
Annually, in order to determine the level of satisfaction of service recipients with the quality, accessibility and procedures for the provision of public services, as well as to identify problematic issues in their provision within the framework of the state social order, the Agency of the Republic of Kazakhstan for Civil Service Affairs conducts Public monitoring.
The results of a sociological survey of residents on 7 types of public services provided by local executive bodies according to a 5–point system showed a high level of satisfaction of service recipients with the quality of public services – 4.65 points, the share of fully satisfied respondents in East Kazakhstan region is 75%, in the ranking of local executive bodies 1st place.
The respondents expressed critical comments on the failure of service providers' employees to provide complete information about the procedure for receiving services, and the inattention of service providers' employees.
Departments and akimats of rural districts are recommended to increase the level of communication skills when communicating with service recipients, jointly simplify the procedure for collecting and submitting documents, and increase the transparency of procedures.
Taking into account these recommendations, the MIO implements a set of measures aimed at improving the quality of public services in the region.
This year, the request for data on service recipients has not been received. It is necessary to keep this issue under control and ensure prompt and high-quality provision of data for the study.
According to the Rules of State control over the quality of public services, approved by Order of the Chairman of the Agency of the Republic of Kazakhstan for Civil Service Affairs and Anti-Corruption dated December 8, 2016 No. 78, by order of the head of the office of the Akim of Katon-Karagai district No. 169 dated December 21, 2022, the Plan of control measures on the provision of public services for 2023 was approved. In total, 8 control measures were carried out during the specified period, more than 20 violations were identified, 13 recommendations were developed, all were implemented.
Constant systematic work has been organized to comply with the deadlines for the provision of public services, and the organization of the internal quality control system for their provision is being improved.