The provision of public services is one of the factors of reducing corruption by obtaining services through the electronic services portal. According to the Register dated November 29, 2022, 63 types of public services are provided by local executive bodies and subordinate organizations of the district.
By the end of 2022, the number of public services rendered amounted to 13,750 (13,545 individuals, 205 legal entities), including 0 without alternative in paper form.
Out of 13750 alternative public services provided:
– in paper form – 845 (4%);
– through the GC «Government for Citizens» - 1091 (4%);
– in electronic format - 11814 (92%):
through the portal of «electronic government» - 9109 (86%)
through information systems – 2705 (7%).
During the specified period, 2 complaints were received on the state service «Acquisition of rights to land plots that are in state ownership, which does not require bidding (tenders, auctions)», which were considered in accordance with the CPC of the Republic of Kazakhstan.
As of 01.01.2023, no violation of the deadlines for the provision of public services has been identified.
There are 18 self-service corners in the district on the basis of rural libraries, rural akimats and independent departments (11 on the basis of rural akimats, 2 on the basis of independent departments, 2 on the basis of rural libraries and 1 on the basis of the Katonkaragai-Adaldyk Alany front office) and 2 e-service centers in the village of Katonkaragai and Uryl.
Corners and centers provide more than 170 types of public services, 46 types of payments, as well as many other services available on the E-government E-Gov portal. In total, as of today, 30,324 services and services have been provided.
Work is being carried out to raise the level of awareness of service recipients about the procedure for obtaining public services: seminars, round tables, briefings, conferences, fairs and other events have been held to raise the awareness of service recipients. In total, 27 events were held in the online format in 2022, covering the population of 741 people.
Relevant regulatory legal acts, passports of public services, information on the procedure for their provision and appeal, reports on the work of local executive bodies on the provision of public services are posted on the official Internet resource of the akimat of the district.
In 2021, by order of the akim of the Katon-Karagai district, a Plan of control measures on the provision of public services for 2022 was approved. In total, 8 control measures were carried out during the specified period, a total of 24 violations were detected.
Constant systematic work has been organized to monitor compliance with the deadlines for the provision of public services, the organization of the internal quality control system for their provision is being improved.