On the Results of Activities of the State Institution “Office of the Akim of the Ulken Naryn Rural District” of the Ulken Naryn District on the Quality of Public Service Delivery for 2025

On the Results of Activities of the State Institution “Office of the Akim of the Ulken Naryn Rural District” of the Ulken Naryn District on the Quality of Public Service Delivery for 2025

1. General Provisions

The provision of public services is one of the factors contributing to the reduction of corruption, through the receipt of services via the electronic services portal.

In accordance with Order of the Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 17, 2025 No. 16/NQ “On Amendments and Additions to the Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NQ ‘On Approval of the Register of Public Services,’” the Office of the Akim of the Ulken Naryn Rural District provides five (5) types of public services:

• “Issuance of a decision on changing the designated purpose of a land plot”;
• “Provision of a land plot from settlement (village) lands”;
• “Acquisition of rights to land plots that are in state ownership and do not require bidding (tenders, auctions)”;
• “Sale of a land plot into private ownership in a lump sum or by installment”;
• “Registration on the waiting list for receiving a land plot”.

Based on the results of 2025, the total number of public services provided amounted to 52 (to individuals – 32, to legal entities – 20), including 6 provided exclusively in paper form.

Of the 52 alternative public services provided:

• in paper form – 6 (12%);
• through the State Corporation “Government for Citizens” – 18 (35%);
• provided electronically via the GBD web portal “E-Licensing” – 28 (53%).

During the specified period, no complaints regarding the quality of public service delivery were received.

As of January 1, 2026, no violations of the established timeframes for the provision of public services were identified.

2. Work with Service Recipients

Through service corners and centers, more than 180 types of public services, 75 types of payments, and services available on the “Electronic Government (E-Gov)” portal are provided. As of today, a total of 62,785 services have been delivered.

Efforts are underway to increase the level of awareness of service recipients regarding the procedures for obtaining public services, including seminars and meetings, round tables, briefings, conferences, fairs, and other informational events.

The official website of the district akimat publishes relevant regulatory legal acts, passports of public services, information on the procedures for their provision and appeal, as well as reports on the activities of local executive bodies in the provision of public services.