The share of electronic services in the UAPF was 80%

The share of electronic services in the UAPF was 80%

The Unified Accumulative Pension Fund continues to actively introduce electronic services, and at the end of last year, there is a significant increase in all indicators. In particular, with the help of digital technologies, more than 80% or 13.6 million services were performed for UAPF depositors. Compared to 2018, the growth was 36%.

Several factors contributed to these results. One of them is the update of the mobile application in the past year. Recall that the existing services, which included obtaining an extract from an individual retirement account, viewing current indicators on pension assets, details of contracts, as well as addresses and contacts of all branches and service centers of UAPF JSC, were supplemented with new features: predictive pension calculator , an online bot that will answer the most frequently asked questions, the ability to submit an appeal, and much more. Also, Push notifications were added to the application – short pop-up messages that promptly remind the users of the application about the receipt of mandatory and mandatory professional pension contributions.

The services installed in popular messengers are no less in demand among depositors. In particular, the Telegram messenger allows you to get a mini-statement, recover the password from your personal account, get acquainted with the current news and current indicators of the UAPF, as well as find the nearest branch of the fund. In total, the UAPF, through the application and the website, provides the following types of electronic services:

1) the conclusion of an agreement on pension provision at the expense of voluntary pension contributions (in their favor);

2) making changes and (or) additions to the details, incl. Way of informing;

3) viewing an extract from an individual retirement account (IPA);

4) receiving an extract from the IPS to the email address;

5) obtaining a certificate of the availability of the IPS;

6) receipt of an application for opening an IPS / pension agreement in a new edition («duplicate»);

7) submission of an application for the appointment of pension payments in connection with the establishment of disability groups 1 or 2 for an unlimited period;

8) tracking the status of the application for payment and (or) relocation.

Note that the most popular request among depositors is to receive an extract from an individual retirement account: in electronic form in 2019, it was requested about 13.5 million times. In addition, through digital technologies, more than 62.3 thousand applications for changing the details were accepted, more than 31.5 thousand agreements were drawn up to determine / change the method of informing, 5 thousand applications for opening an IPS were accepted. Significant growth is also observed for other services in electronic format. Thus, the UAPF can rightfully be called a high-tech organization accessible to every investor.