Information on the provision of government and other services can be obtained by calling the Unified Contact Center (ECC) Information and Reference Service 1414 or 8-800-080-7777 (toll-free).
In cases of disagreement with the results of the rendered public service, a complaint against the decision, actions (inaction) of the service provider is submitted to the head of the service provider, to the authorized body for assessment and quality control of public services (hereinafter referred to as the body reviewing the complaint), in accordance with the legislation of the Republic of Kazakhstan.
The service provider is an official whose decision, action (inaction) is being appealed, and no later than 3 (three) business days from the date of receipt of the complaint, they send it to the body reviewing the complaint.
At the same time, the service provider, the official whose decision, action (inaction) is being appealed, does not send a complaint to the body reviewing the complaint if, within 3 (three) business days, he makes a decision or administrative action that fully satisfies the requirements specified in the complaint.
The complaint of the service recipient received by the central state body, the local executive body of the region, the city of republican significance, the capital, the district, the city of regional significance, the akim of the district in the city, the city of district significance, the settlement, the village, the rural district, the service provider, the State corporation directly providing public services, is subject to consideration within 5 (five) working days from the date of its registration.
The complaint of the service recipient received by the authorized body for the assessment and control of the quality of public services is subject to consideration within 15 (fifteen) working days from the date of its registration.
The time limit for reviewing the complaint is extended by no more than 10 (ten) business days, if necessary. :
1) conducting an additional study or verification of the complaint or an on-site inspection;
2) getting more information.
In case of extension of the time limit for consideration of the complaint, the official authorized to consider complaints, within three working days from the date of extension of the time limit for consideration of the complaint, informs the recipient of the complaint in writing (when filing a complaint on paper) or electronically (when filing a complaint electronically) about the extension of the time limit for consideration of the complaint. indicating the reasons for the extension.
Unless otherwise provided by law, filing a complaint with a court is allowed after a pre-trial appeal.