In accordance with paragraph 5 of Article 1 of the Law of the Republic of Kazakhstan "On Public Services" dated April 15, 2013 No. 88-V, a public service is one of the forms of implementation of certain state functions carried out individually at the request of service recipients and aimed at realizing their rights, freedoms and legitimate interests, providing them with appropriate material or intangible benefits.
Service recipient – individuals and legal entities, with the exception of central government agencies, foreign institutions of the Republic of Kazakhstan, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of regional significance, towns, villages, rural districts.
Service provider – central government agencies, foreign institutions of the Republic of Kazakhstan, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of regional significance, towns, villages, rural districts, as well as individuals and legal entities providing public services in accordance with the legislation of the Republic of Kazakhstan.
The Department of Religious Affairs of the East Kazakhstan Region (hereinafter referred to as the Department) is a state body of the Republic of Kazakhstan authorized by the East Kazakhstan Regional Akimat to carry out the functions of local government in the field of religions.
The Department provides 4 types of public services:
1) "Registration and re-registration of persons engaged in missionary activities";
2) "Issuance of a decision on the approval of the location of special stationary premises for the distribution of religious literature and other information materials of religious content, religious objects";
3) "Issuing a decision on the construction of religious buildings (structures), determining their location."
4) "Issuing a decision on the conversion (change of functional purpose) of buildings (structures) into religious buildings (structures)."
The state service "Registration and re-registration of persons engaged in missionary activities" is provided to individuals, while the remaining 3 types are provided to individuals and legal entities.
The Ministry of Information and Social Development of the Republic of Kazakhstan, dated March 31, 2020, No. 97, approved the regulatory legal act "Rules for the provision of public services in the field of religious activities" (hereinafter referred to as the Rules), which defines the procedure for the provision of public services. According to the above Rules, all public services are provided free of charge.
In 2024, 16 public services were provided, including:
According to the Rules for the Provision of Public Services in the field of religious activity, 1 public service was refused due to the failure to provide a complete set of documents (issuance of decisions approving the location of a special stationary facility for the distribution of religious literature and other information materials of religious content, religious items).
The procedure for the provision of public services is posted on the website of the Department of Religious Affairs of the East Kazakhstan region (https://www.gov.kz/memleket/entities/vko-din/activities/services?lang=ru).
The Department of Religious Affairs of East Kazakhstan Region has sent a proposal to the Committee on Religious Affairs of the Ministry of Culture and Information of the Republic of Kazakhstan to issue a resolution approving the location of a special stationary facility for the distribution of religious literature and other information materials of religious content, religious objects in the form of a legal act of individual application, without registration with the judicial authorities (outgoing letter No. 243 dated 12/04/2024).
Currently, the Ministry of Culture and Information of the Republic of Kazakhstan is making changes to the Rules for the provision of public services in the field of religious activities, in terms of changing the result of the provision of services from a resolution of the Akimat to a letter of approval from the service provider.
According to the results of monitoring of public services provided by the Department of Religious Affairs of the East Kazakhstan region, there were no complaints from service recipients regarding the provision of public services in 2024.
Based on the statements of the service recipients, public services were provided on time, according to the approved Rules.
The Department's work on the quality of public services is carried out on an ongoing basis and is under control.