SCC - 109

Project description

The Department of Digitization of the city of Shymkent will open a single contact center "109" next year to raise the level of quality of life and services of citizens, solve systemic problems and ensure comfortable living - 109.

This contact center will answer the questions of housing, utilities, health, public transport, street cleaning, traffic and works of the city administration (akimats).

The software of the contact center will enable to conduct online control over the implementation of the order of the mayor of the city and inquiries of the residents, to compile a rating of managers, rating of systemic problems, status report on incidents.

Region

Shymkent city

Provider/IT-company name

LLP Nur-lite Soft

National/foreign

-

Scope

city

Year of launch into operation

2020

Financing source

local budget

Results(Impacts)

-