SCC - 109 (single contact center)

Project description

Organization of a dispatch service for receiving applications from citizens on non-emergency issuesOrganization of a dispatch service for receiving applications from citizens on non-emergency issues

Region

Pavlodar region

Provider/IT-company name

LLP «IT Space»

National/foreign

national

Scope

region

Year of launch into operation

2020

Financing source

local budget

Results(Impacts)

1. Improving the quality of utilities for residents of the city / region;
2. Increasing the involvement of residents in decision-making in the development of the city / region;
3. Improving the quality of feedback from residents and guests of the city / region;
4. Increasing the transparency of urban / regional development projects;
5. Quality control of the implementation of projects for the development of the urban / regional environment and target KPIs.