ЕDDS-112

Project description

Unified Duty Dispatching Service "112" is an organizational unit of the local administration for receiving, registering and processing messages from individuals and legal entities related to the issues of:

• security (emergency services in charge);
• comfort (emergency utilities in charge);
• efficiency (information services in charge, various departments of local administration bodies, etc).

Region

Almaty region

Provider/IT-company name

LLP "IT Space"

National/foreign

national

Scope

region

Year of launch into operation

2020

Financing source

lump-sum payment, local budget, 174410950

Results(Impacts)

Social:

• increasing citizens' confidence in the work of local authorities, in general, and in the work of emergency and communal emergency services, in particular;
• unloading dispatching emergency response services from false, reference, repeated and non-core calls;
• ensuring the well-coordinated interaction of all services when processing requests;
• a comprehensive analysis of the efficiency of the services;
• reduction of the time of joint response to incidents.