Single contact center - "109"

Project description

reduce the number of complaints received on minor issues (resolved by consultations), adjust the routes of incoming calls, minimize the traffic of complaints related to subordinate organizations, increase the level of satisfaction of citizens working with government organizations.

Region

Mangistau region

Provider/IT-company name

LLP "AR Trade Invest"

National/foreign

national

Scope

city

Year of launch into operation

2019

Financing source

local budget

Results(Impacts)

Prompt solution of issues of the region's life, improving the quality of services for the population.