Implementation of UDDS 112 service

Project description

Unified Duty Dispatching Service "112" is an organizational unit of the LEB for receiving, registering and processing messages from individuals and legal entities about events related to provision for the population of the following:

• the security for which the emergency services are responsible;
• the comfort for which the emergency utilities are responsible;
• efficiency, for which information services are responsible, various departments of the LEB, etc.

Purpose of creation

The goals of creating UDDS are aimed at:

• social effect - increasing the confidence of citizens;
• unloading the dispatching emergency response services from false, reference, repeated and non-core calls;
• ensuring the well-coordinated interaction of all services when processing requests;
• a comprehensive analysis of the efficiency of services;
• reduction of the time of joint response to incidents.

Tasks

To achieve the specified goals of creating UDDS, it is necessary to ensure the fulfillment of the following tasks:

• receiving and processing messages from individuals and legal entities in the "one window" mode;
• providing support for making operational decisions;
• implementation of interagency interaction;
• monitoring the processing of received messages EDDS;
• promptly informing the leadership of the region about the situation;
• the formation of reports on the situation for the higher state organs.

Region

Kyzylorda region

Provider/IT-company name

LLP «IT SPACE»

National/foreign

national

Scope

region

Year of launch into operation

2019

Financing source

local budget

Results(Impacts)

improving the quality of services provided