Single contact center "109"

Project description

• in order to promptly respond to appeals on housing and communal issues of residents
• improving convenience for the population when receiving information / services from utilities, reducing the time for processing applications from the population on issues of housing and communal services.

Region

West Kazakhstan region

Provider/IT-company name

LLP "Management company of small industrial zones" IT HUB WKO "

National/foreign

national

Scope

region

Year of launch into operation

March 2019

Financing source

local budget

Results(Impacts)

Transparency of processing requests and services, savings due to translation of documentation in digital format, reducing the time for processing documents, generating flexible reporting.