EDS JambylJardem109

Project description

Management of life support services of the Zhambyl region:

1. ECCs - receiving, monitoring requests, coordinating incidents, processing requests
2. mobile offer, launching telegrams of a bot, automating monitoring of social networks
3. Work in the system is based on an official SLA (Service Level Agreement, where key SLA is the reaction time and the time to resolve the incident), which must be indicated in the Terms of Service.

Region

Zhambyl region

Provider/IT-company name

World TEQ

National/foreign

national

Scope

region

Year of launch into operation

trial exploitation

Financing source

local budget

Results(Impacts)

Saving residents' time, quick response, solution, informing residents