Answers were provided to the following questions: "Why the 'Family' section disappeared from the eGov Mobile app?", "How to correct the erroneous data about children?", "What is the deadline to add a child in order to get payments from the National Fund?", and "What if there is no data about children in the personal account?".
I can't find the "Family" section in the eGov Mobile app, what should I do?
- The "Family" section of the eGov Mobile app has been removed for the convenience of citizens. Now, all data can be viewed in the Digital Documents section, divided into subsections: "My documents", "Family" and "Other documents".
What should I do if the eGov Mobile app displays incorrect data about children?
- Open a digital document where an error was found.
Find three dots in the upper right corner and click there.
Select "Report an error".
The "Update data about children" service will open, where you need to fill-in the fields, attach a birth certificate and sign an application. The period of consideration is from 2 to 5 working days.
What is the deadline to add a child to get payments from the National Fund if the data is not available in the eGov Mobile app?
- The absence of data about a child in the eGov Mobile app does not affect assignment of payments from the National Fund. You can apply for data correction at any convenient time.
Data about children disappeared from the personal account of the egov.kz portal, what should I do?
- Data about children should be checked in the Digital Documents section of the eGov Mobile app. Data is displayed from a single source.
What should I do if data about children is not displayed in the eGov Mobile app?
- Click "Add a child" button in the "Family" section of the Digital Documents service. The "Update data about children" service will open, where you need to fill-in the fields, attach a birth certificate and sign an application. The period of consideration is from 2 to 5 working days.
Where can I view data about my children if I have no eGov Mobile app?
- Data about your children is available in the Digital Documents section of popular banking applications. It is also recommended to download and register in the eGov Mobile app.
Today, the e-Government portal displays children, data about whom is registered in the database.
Rarely, it is possible that some children are not displayed in their parents digital documents or data about them is displayed incorrectly. This does not affect provision of payments. It just means that a kinship between a parent and a child is not defined in digital documents. Each child who is a citizen of Kazakhstan will receive payments from the National Fund, regardless of the data displayed in the e-Gov portal.
For the convenience of citizens, the "Add a child" capability is now available in the digital documents section. To use this capability, follow the steps:
1) Update the eGov Mobile app to the latest version.
2) Open the "Family" section in digital documents and click "Add a child" button.
3) Afterwards, the service called "Update data about children" will open and you need to fill-in all the fields, attach a birth certificate and submit an application.
Applications are processed from 2 to 5 working days by the employees of the Civil Registry Office. As the result you will receive a notification, and data about a child will become available in digital documents.
By following these steps, you will document a kinship with your child in digital documents section of eGov.kz and eGov mobile.
Previously, one had to apply at the place of employment, provide a list of documents and submit an application in order to be added into a waiting list for military-provided housing. Now, the procedure has become available online through the eGov.kz portal.
Today, employees of the Ministry of Defense can get the service in a convenient way as the red-tape as well as delivery term was reduced and corruption risks eliminated. Also, the online service allows saving time that was previously spent on visiting district operating units.
To get the service, register on the eGov.kz portal, click the tab "For citizenry" → "Military registration and security" → "Military service" and select the service called "Registration of civilians employed in the Armed Forces of the Republic of Kazakhstan in need of military-provided housing", then log-in, fill-in all the necessary fields and sign an application using an available signing method. The service is delivered free-of-charge. A response will be available within 15 working days.
The required list of documents:
Thanks to the cooperation of the Ministry of Defense of the Republic of Kazakhstan, MDDIAI RK and NITEC JSC, the service has become available to users.
It should be reminded that the service is intended for civilians employed in the Armed Forces of the Republic of Kazakhstan, including civilian specialists and employees who support the activities of military structures, but are not military personnel.