In his Message, Head of State Kassym-Jomart Tokayev emphasized that: "Our common task is to implement the concept of a "Hearing state" that promptly and effectively responds to all constructive requests from citizens.
The office of the akim of Grigorievsky rural district builds its work on the principles of interaction, openness, respect and trust.
In 2023, the district akim's office received 12 appeals from individuals and legal entities, 9 of them at a personal reception. All appeals were considered on time, and comprehensive answers were given to them. Also, the akim of the district carried out work on the reception of citizens on the street during the landscaping work, residents' issues were resolved promptly.
The Akimat of the rural district held 2 gatherings of citizens and 4 meetings of the local community, at which issues of organizing the grazing of domestic animals in the summer and autumn period, landscaping of settlements, reception and transfer of state property were considered.
The akimat of the rural district pays great attention to working with the population in order to provide high-quality and timely public services. There is a self-service corner "connection point" in the building of the akimat. Also, as part of the public-private partnership project "Providing broadband access to rural settlements of the Republic of Kazakhstan using fiber-optic communication lines technology", a digital public access point (POD) "e-Qoldau" was installed in the building of the district akim's office.
The e-Qoldau device is a multifunctional terminal computer equipped with USB connectors for data entry and document download, a card reader for reading data from an identity card and a fingerprint reader for reading biometric data, with the help of this device, residents of the rural district were able to order identity documents. They are also equipped with a touchscreen display, and most importantly, they are connected to all existing information systems of government agencies and private structures in the country. As a result of such equipment, villagers with the help of these devices were able to remotely pay taxes and fines, receive electronic certificates of absence of criminal records and debts, about real estate registered on them, check the absence of a ban on traveling abroad and the status of their pension accounts, put a child in line for a place in kindergarten, make an appointment to see a doctor, order postal services and courier deliveries.
Open access terminals also allow you to pay for utilities and purchase railway and air tickets, buy equipment and various goods in marketplaces, and make money transfers. Also, through the e-Qoldau open access points, villagers have the opportunity to receive electronic digital signatures and use the capabilities of the Egov portal of the state corporation "Government for Citizens".kz, the website of the Unified Pension Fund Enpf.kz and the electronic labor exchange Enbek.kz . Another "feature" of e-Qoldau is that you can apply for a home Internet connection from the device.
The digital public access point (UNDER) "e-Qoldau" is installed in the administrative building of the district.