The concept of service in tourism includes many different services, which provide travellers not only touroperators, but also hotels, boarding houses and in general the whole sphere of services of the country in which you travel. Booking and delivery of plane or train tickets, hotel room ordering, visa processing, boarding house travel and more refer to the tourist service.
The quality of services provided in the tourist sphere is also a service that can be divided into categories according to the quality and level of services provided. It, the service, is necessary for the development of the tourist industry of the city. Attracting tourists should not forget that the re-returned guest will spend two or more times more than on the first trip, and this can only be achieved by a first-class service at the airport, taxi, hotel, restaurant, turburo, etc.
In order to implement the plans to achieve the first-class service of the tourist industry of the city, the Tourism Department has worked out a number of measures:
- «Recommended by Shymkent City» partnership system, which includes today more than 20 accommodation places (hotels and hostels) of the city and more than 5 touroperators (for domestic and entry tourism);
- Training seminars for representatives of the tourism industry, by industry with the involvement of specialists of international level. We also cooperate with the educational center TOUR Lab;
- Management of «Tourclub» for the development of the concept of service and tourism in young people, the spread of the popularity of tourism specialties among school graduates, the development of a healthy lifestyle, as well as the strengthening of the sense of patriotism by familiarizing themselves with local attractions and their history;
- Carrying out of ecological action on the territory of tourist objects (mausoleum, parks), organization and carrying out of ecological action «Service starts with cleanliness»;
- Training of the tourist police of Shymkent city;
- Development and training of standards of conduct for guides and guides of the city of Shymkent (provision of QR-codes for each passed guide and guide);
- Development of standards for the waiters of Shymkent city and other events aimed at improving the level of service.
All the above will help to increase the level of service of the tourist industry and attract as many tourists as possible to our sunny, spiritual and delicious city.