Throughout life, being in various life situations, every citizen is faced with the need to obtain public services: you need to register a marriage, birth of a child, attach to a clinic, open a business, etc.
Automation and optimization of public services is one of the main directions of the state program"Digital Kazakhstan". In this direction, to improve the quality of public services, it is planned to integrate all processes and systems of state bodies, and exclude paper documents and certificates.
The functions of the "electronic akimat" and quality control of public services are to organize appropriate work to increase the share of services provided through the portal of " electronic government»
In 2019, the akimat of Shymkent city provided a total of 4,562,701 public services, including 3,650,752 (80.0%) in electronic form.
The number of justified refusals from public services provided to individuals is 5431 and to legal entities is 236.
Violations of the terms of public services in 2019 revealed 9 facts, including 2 individuals and 7 legal entities.
There were no complaints about public services.