INFORMATION
about the work done and current issues
Department of digitalization of the city of Shymkent for 2019
In the sphere of public services
In total, in 2019, the akimat of Shymkent city provided 4,562,701 services for 179 types of public services, of which 4,560,672 services were provided to individuals and 2,029 to legal entities.
In particular, service providers (except for those provided through a state Corporation) provided public services in paper form - 563,910 (12.3%), of which 563,117 services were provided to individuals, 793 services were provided to legal entities.
If it is possible to provide public services through the e-government web portal and (or) a state Corporation, service providers (except for those provided through a state Corporation) provided services in paper form – 348,039 (7.7%), of which 347,592 services were provided to individuals, 447 services were provided to legal entities.
The number of public services rendered in electronic form is 3,650,752 (80.0%), of which 3,649,963 are provided to individuals and 789 to legal entities.
The number of services rendered through the state Corporation is 133,049, of which 127,148 services are provided to individuals and 5,901 to legal entities.
The number of justified refusals from public services provided to individuals-5431 and legal entities-236 units.
9 facts were revealed on violations of the terms of rendering public services in 2019, 2 of them-individuals, 7-legal entities.
There were no complaints about public services.
If it is necessary to carry out control measures in accordance with the approved plan, the plan is fully implemented and additional internal control of 22 subordinate objects is carried out.
The number of identified deficiencies is 88,729. Including:
- facts of rendering of the state service in the absence of the full package of documents provided by the approved standard of the state service-21;
- facts of requesting documents that are not provided for by the approved public service standard-141;
- facts of requesting documents that can be obtained from information systems-41;
- facts of unjustified refusal to provide public services-2;
- facts of violation of other requirements of the legislation in the sphere of public services-88 524.
The number of disciplinary actions taken as a result of control measures is 10.
From them:
disciplinary action in the form of a "warning" -7;
disciplinary punishment in the form of a "reprimand" - 3.
The number of developed proposals based on the results of control measures is 15, and 15 have been executed.
Current issues in the sphere of public services:
The most urgent issue in the direction of public services is the timely provision of services and improvement of the level of satisfaction of the population.
Way of solution:
The most effective way to solve problems is to maximize the automation of services provided and increase the share of services provided in electronic form.
To do this, it is necessary to strengthen the work on improving the digital literacy of the population and instruct all service providers to provide services in electronic form on an alternative basis only in electronic form and ensure its implementation.
In the field of digitalization:
Within the framework of the state program" Digital Kazakhstan", the Smart city project is implemented in five main areas (education, health, housing, transport and security) and six additional areas. In total, 19 projects are envisaged in these areas, 12 of them have been allocated budget funds, and 5 projects are planned for PPP.
In the health sector, 2 PPP projects are being re-implemented.
"Modernization of the emergency medical service 103".
The project provides for timely and high-quality ambulance service to the population of the city, the creation of a Call center for uninterrupted call reception, as well as the modernization of the information system and automation of the ambulance station.
To date, a PPP partner has been identified for the implementation of the project and a contract has been concluded.
Integration with the information systems of the Ministry of health of Resmpubli Kazakhstan "register of the attached population", "outpatient care", "emergency call recording and operation management System" (RPN, APP, SUR) was also agreed. The business plan of the project is at the stage of approval of the business plan with the Ministry of digital development, innovation and aerospace industry of the Republic of Kazakhstan. Special ambulances were purchased in the amount of 100 units. the next stage is to carry out repairs in the building
Implementation of the "Integrated medical information system".
The project provides for equipping medical institutions with a comprehensive medical information system, computer equipment, and Internet access.
The implementation of the indicators approved by the healthcare digitalization roadmap is as follows:
|
№ |
Event name |
Current indicator |
Goal |
Term of execution |
|
1 |
Equipment computer equipment |
69% |
100 % |
01.12.2019 |
|
2 |
Implementation of medical information systems in private medical organizations that provide services within the framework of gobmp |
100% |
100 % |
01.12.2019 |
|
3 |
Implementation of medical information systems in state medical organizations that provide services within the framework of gobmp |
100%
|
100 % |
Until the end of the year |
|
4 |
Improving digital literacy |
100%
|
100 % |
Until the end of the year |
|
5 |
Awareness-raising among the population |
100% provided with digital posts of PHC organizations |
100 % |
Until the end of the year |
|
6 |
Mobile and web application coverage of the Internet active population |
Coverage of the Internet-active population40% (от 18 до 50 лет)) |
100 % |
Until the end of the year |
|
7 |
Coverage of pregnant women with mobile and web applications with special functionality |
Coverage of pregnant women 71% |
100 % |
Until the end of the year |
|
8 |
Implementation of a system for processing, storing and transmitting medical images (PACS) |
Implementation of the PACS system, 7 honey.institutions implemented-55% |
100 % |
Until the end of the year |
|
9 |
Coverage of the population with a regional electronic health passport |
Coverage of the population with regional electronic health passports 97% |
100 % |
Until the end of the year |
|
10 |
Providing recipes in electronic format |
Recipes provided with all prescriptions issued within ALO 95% |
100 % |
Until the end of the year |
|
11 |
Use of electronic medical services |
Recorded by electronic pre-appointment services for a doctor's appointment 15% |
100 % |
Until the end of the year |
|
12 |
Coverage of D-registered patients with mobile and web applications with special functionality |
32% of D-registered patients are covered by the mobile app |
100 % |
Until the end of the year |
In the field of education, the project "automation of technical and vocational education organizations".
The project provides for the formation and distribution of grants in organizations of technical and professional education, automation of document acceptance, introduction of an electronic journal, management of loading of teachers and the classroom Fund.
To date, the project has been completed and the portal has been launched college.snation.kz, 8 public services are also automated.
2 projects are being implemented in the transport sector.
The project provides for the introduction of electronic ticketing in public transport, as well as providing monitoring of passenger traffic.
In 2018, preparatory work was started in the city and implemented in the test mode (in the pilot mode).
In 2019, the public transport portal was launched www.transport.17.kz, for tracking the movement of passenger transport. Access to data is provided via the Yandex mobile app.Transport».
Qazsmarttrans LLP has been assigned to the investors of the project for the introduction of electronic ticketing. at the moment, it is negotiating with 25 carriers of the city. The project is planned to be implemented by the end of the first half of 2020.
The project provides for the equipment of Parking spaces with certified special devices designed for charging Parking fees and recording the time of Parking vehicles.
To date, situational schemes have been developed and agreed with the police Department of the city of Shymkent, and a scheme of 100 places has been approved.
To date, the draft resolution of the mayor's office approving Parking rules is at the stage of approval with the justice authorities.
4 projects are being implemented in the sphere of housing and communal services.
The project provides for monitoring the progress of the heating season in schools, kindergartens and hospitals, installing metering devices for electricity and water consumption in social facilities, and automating the process of monitoring the heating season.
The total number of schools, kindergartens and hospitals in the city is 254, but due to a lack of funds, the project is being implemented at 127 sites.
To date, 121 projects have been implemented, and completion is planned by the end of this year.
The goal of the project is to establish common house metering devices with data transmission in multi-storey residential buildings and integration with the "E-Shanyrak" information system, ensure transparency of services, real-time monitoring, save consumption and achieve results of automatic collection of indicators.
In 2018, in accordance with the action plan, a pilot project "Smart quarter" was implemented on 5 multi-storey residential buildings located in the "Nursat"MCR.
This project installed digital public devices for remote data transmission to heat, drinking, and electrical networks and connected to the E-SHANYRAQ information system. Municipal institutions in 2094 multi-storey residential buildings located on the territory of the city are working on installing remote data transmission devices and connecting to the unified information system "E-SHANYRAQ".
In accordance with the plan, in 2019, 70 multi-storey residential buildings will have digital General-house metering devices for heat, drinking water, and electric networks with a data transmission distance.
The goal of the project is to control the timely removal of solid waste, monitor the efficiency of special vehicles, and ensure the cleanliness of the city.
The project will be implemented in 2020.
The goal of the project is to install a smart lighting system on 214 streets of the city.
The project was planned to be implemented through a PPP based on a state initiative, but due to a lack of funds in the local budget, it was postponed to 2020.
2 projects are being implemented in the field of security.
The goal of the project is to monitor compliance of road users with traffic Rules at control areas, improve the efficiency of search activities, and reduce accidents.
A trilateral Memorandum was signed between the akimat of Shymkent city, the police Department of Shymkent city and korkem Telecom LLP. As part of this Memorandum, a private partner has installed an intelligent video surveillance system (Sergek cameras) on 35 linear sections of the city's territory.
Currently, the order of the mayor's office on approval of the PPP structure has been adopted, and the possibility of implementing the project within the PPP is being considered.
The goal of the project is to ensure the transparency of the registration process of offenses, complete automation of the administrative process from the moment of drawing up the Protocol to the automatic removal of the paid fine, excluding all established restrictions.
To date, employees of the city police Department are equipped with tablets in the number of 1402 pieces..
In the sphere of social security, 2 projects are planned to be implemented.
The goal of the project is to create a single charity portal, as well as to unite charitable foundations, people who are ready to give money to charity and people who need help on the electronic platform.
To date, the portal is working on registering charitable foundations and people in need of assistance.
The goal of the project is to automate a number of services for socially vulnerable segments of the population, such as calling a social taxi, delivering Surdo, tiflosredstv, etc.
Currently, work is underway to coordinate and integrate with other information systems.
In the sphere of business and tourism, the introduction of the "Tourist portal" service has been suspended due to the revision of budget funds.
In the field of smart management, 2 projects are planned to be implemented.
1. "Automation of 7 popular public services in the field of land relations".
The purpose of the project is to reduce the time of requests for information and information on land relations, reduce the time of interdepartmental coordination and data exchange, increase the reliability and completeness of information collected and provided in the framework of public services and functions in the field of land relations.
To date, 7 public services provided by the project are automated.
"Implementation of the monitoring and rapid response service "109".
The monitoring and response service is the "109" service, designed to address urgent issues of the city's population regarding water supply, power supply, gas supply, heat supply, sanitary cleaning, Elevator service, sewer systems, etc.
In accordance with paragraph 1.1 of the Protocol order of the President of the Republic of Kazakhstan dated October 8, 2019 No. 19-01-7. 36 "on the socio-economic development of the city of Nur-Sultan", the project is planned to be implemented in 2020. The budget request for allocation of funds for the project has been met, and commercial offers from potential suppliers are being considered.
The state program provides for the implementation of 3 projects.
2. "Installing QR codes in residential buildings".
The goal of the project is online interaction of apartment owners ' cooperatives between residents of serviced houses and akimats, obtaining information about the actual location of the population, easy access to address search, sending mail, reducing the percentage of errors when sending for verification with the address database.
To date, in the city on 2103 residential buildings installed signs in the number of 4206 pieces.
3. Implementation of the "Electronic archive".
The goal of the project is to install an electronic archive system with the purchase of a high-speed planetary scanner, a computer kit, and operational systems.
To date, the necessary equipment has been purchased, and responsible specialists from all state institutions have also been trained. The electronic archive system is running.
Increasing the level of digital literacy of the population.
The implementation of the target indicator for improving the level of digital literacy of the population within the framework of the state program "Digital Kazakhstan" is entrusted to local Executive bodies.
Together with the Department of education of the city of Shymkent on the basis of 131 schools of the city, 12025 residents were trained in the following five areas:
- «Base skills»;
- «E-commerce»;
- Open government portal»;
- "Basics of information security»;
- "E-government and e-government services".
Current issues in the field of digitalization:
Insufficient number of security cameras on streets, public places and courtyards in the city.
Solution: on August 23, 2018, a trilateral Memorandum was signed between the akimat of Shymkent city, the police Department of Shymkent city and korkem Telecom LLP. As part of this Memorandum, a private partner has installed an intelligent video surveillance system (Sergek cameras) on 35 linear sections of the city's territory. Now, in order to increase the number of public order control cameras and compliance with traffic rules on city streets, it is necessary to implement this project within the framework of a public-private partnership.
The presence of complaints from residents in the field of public services.
Solution: in accordance with paragraph 1.1 of the Protocol order of the President of the Republic of Kazakhstan dated October 8, 2019 No. 19-01-7.36 "on the socio-economic development of the city of Nur-Sultan", in order to systematize and timely eliminate shortcomings in the field of public utilities, the implementation of the monitoring and response service "109".
The presence of complaints from residents of the city about the quality of public transport services.
Solution: Implementation of an "electronic ticketing" system that allows tracking the movement of public transport, passenger traffic, and monitoring the quality of carrier services.