Online Inquiry

E-inquiry

Using this service, you may write and submit an inquiry to any government body. The system ensures for 100% delivery of your inquiry to the recipient and enables the tracking of inquiry review status upon the inquiry sent and answer received.

Arrange an Appointment

You may arrange an appointment with the government officials listed. We recommend reviewing the Instructions for an applicant on how to submit an application for a "Citizens' Reception" (appointment).

Feedback enables us to stay relevant, and timely react to relevant issues and monitor efficiency of actions and initiatives. On this page, we have compiled services which will help you to contact us to discuss your question and address any issues. Here you can submit an online query, send a question to the Head`s Blog and make an appointment with him/her or his/her deputies.

Frequently Asked Questions (FAQs)

See all

In accordance with paragraph 55 of the Internal Regulations of Institutions of the penitentiary system (Order of the Minister of Internal Affairs of the Republic of Kazakhstan dated November 17, 2014 No. 819), the maximum weight of one parcel should not exceed 20 kg.
At the same time, in accordance with Annex 4 of the Rules for the Provision of Postal Services, the weight of one parcel should not exceed 2 kg.
Except for parcels:
a) with seeds - 1 kg;
b) with the attachment of one book - 3 kg;
c) with paper and books with convex signs for the blind - 5 kg (Allowed to exceed the maximum weight of up to 100 g.).
* Maximum size: 35 cm. in one of three dimensions (length, width, height).
*The sum of the three dimensions does not exceed 65 cm.
*For a rolled-up parcel, 70 cm in length and 15 cm in diameter.