Е - appeal

Electronic appeals

Electronic appeals are a single platform for citizens ' appeals, which is created for monitoring, analyzing, and identifying systemic problems of citizens. It is planned to use text mining (intelligent analysis of texts of appeals), which will reduce the time for consideration of appeals.

The Committee has been recording requests from individuals and legal entities since 2007 on the basis of cards filled in by state agencies.

Meanwhile, the lack of a single database for storing all appeals of state bodies complicated the process of reviewing appeals and did not allow for supervision of proper execution.

The analysis of problems in this area has shown that citizens do not know how and where to write appeals.

They write to all instances at once, because of ignorance of the competence of state agencies. They don't know who handles the complaint or how. They do not know how to write, they are confused in numerous laws.

Acts scattered legislation order and terms of consideration of complaints (i.e., the procedure, terms of consideration of appeals regulate 3 of the law "On the procedure of consideration of physical and legal entities", "About administrative procedures", "On public service").

In order to minimize violations of the rights and interests of citizens when considering appeals, to streamline and improve the efficiency of state bodies in this direction, work has begun on the project "Electronic appeals".

The purpose of the project is to improve the quality and reduce the time for consideration of appeals, as well as to optimize the work of state agencies in terms of consideration of appeals.

Project objectives:

• ensuring transparency and control over the execution of requests;

• development of a unified approach to submitting requests;

• creating a unified register of requests;

* introduction of early response tools to identify factors of population dissatisfaction;

* automation of determining deadlines for the execution of requests;

* ensuring efficient load distribution among employees;

* integration with all necessary databases to optimize the review process.

A unified automated system based on the Prosecutor's office will allow sending electronic appeals of citizens through the CPS (centers for receiving appeals) to the authorized bodies.

Applications will be accepted by the CPO operators and distributed to the competent ministries and departments.

This will eliminate unnecessary paperwork and reduce citizens ' access to public reception offices and government agencies.

Citizens will track the movement of their appeals via SMS messages and the Internet, and receive information about the actions of government agencies without personal contacts.

Work has begun on the design of the "Monitoring of social tension" system, which will allow a timely response to the risks of social tension.

We are creating a single database that will allow us to integrate various systems of government agencies.

It will be possible to monitor the progress of consideration of the application by citizens and government agencies.

E applications there are a number of advantages:

for citizens: the easy and quick process of filing appeals.

- for Public authorities: there will be the opportunity to analyse the socio-economic nature for the development of appropriate measures.