More than 14.4 million services have been provided by the Unified Accumulative Pension Fund to contributors and beneficiaries since the beginning of 2022. Of these, more than 9.8 million transactions were carried out in electronic format, more than 3.4 million - in automatic mode. Thus, Kazakhstan citizens receive about 93% of pension services remotely.
Recall that the Fund's services can be received literally in a matter of minutes, without leaving home. For example, on the UAPF website and in the UAPF mobile application, contributors can access their personal account at any time and place in order to make changes and additions to their details, receive a certificate of IPA (Individual Pension Account), apply for the appointment of pension benefit in connection with the establishment of disability group 1 or 2 with indefinite duration, as well as for voluntary pension contributions, track the status of the application for benefits and much more. Over 9.8 million services were provided online in four months of 2022.
The remote service format provides for the automatic opening of individual pension accounts for accounting for compulsory pension contributions (CPC), compulsory occupational pension contributions (COPC) and voluntary pension contributions (VPC). Recall that if an individual does not have a pension account in the UAPF, it opens in the UAPF information system automatically upon receipt of the first installment. In this case, the identification of an individual is carried out according to the personal data specified in the electronic format of the payment order when transferring the CPC, COPC or VPC. All the necessary information about the details of the current document and the place of residence of the contributor, UAPF receives from the information systems of state bodies. More than 3.4 million services were provided in an automatic format.
To receive some services (for example, registration of pension benefits by inheritance or in connection with leaving for permanent residence), the provision of original documents is required, which can be provided by mail or in person or through an attorney at UAPF office. In addition, there are contributors who still prefer a personal appeal to the Fund's specialists. Therefore, through the traditional face-to-face service in UAPF divisions throughout Kazakhstan, about 595.2 thousand services have been provided to contributors and beneficiaries since the beginning of the year. Recall that the nearest branch of the Fund can be easily found on the enpf.kz website or on the UAPF mobile application.
As part of the joint project of UAPF JSC and Kazpost JSC on the provision of pension services in remote settlements in the branches of the national postal operator, as of May 1, 2022, almost 5 thousand services were provided to fund contributors in 347 post offices.
About 26.4 thousand operations were performed during field service. This type of provision of the Fund's services is provided, first of all, for contributors (beneficiaries) belonging to the category of socially vulnerable segments of the population (disabled people of the 1st and 2nd groups, having disability of indefinite duration).
It should be noted that the most popular service among UAPF contributors is the issuance of statements from individual pension accounts. In the four months of 2022, about 12 million IPA statements were issued, which is 84% of all transactions. At the same time, about 9.8 million statements (or 81.5% of all issued statements) were received in electronic form.
UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for contributors and beneficiaries of the Fund. As of May 1, 2022, over 396,000 requests received through various communication channels with contributors and beneficiaries have been processed.
We remind you that UAPF contributors and recipients can get advice in the call center at 1418 (calls within Kazakhstan are free), as well as on the corporate website enpf.kz, via a chat-bot in WhatsApp and Viber at +7 777 000 14 18 and on UAPF official pages on social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.