New functions in your personal account on the UAPF website and mobile application

UAPF JSC informs that now, in order to abandon the methods of informing through postal services and (or) e-mail, which are losing their relevance, you do not need to go to the UAPF office and sign an agreement to change (determine) the method of information.

To refuse, you now just need to go to your personal account on the UAPF website or mobile application.

We explain how to do this:

• After authorization, when entering your personal account on the UAPF website and mobile application, the system automatically checks whether the contributor (beneficiary) has active methods of informing “via postal services” and (or) “via email.”
• If there are the above mentioned methods of informing or one of them, the contributor (beneficiary) will receive the following message: “In connection with providing you with access to receive information about the state of pension savings through the personal account of UAPF JSC (via the website and mobile application), you can refuse to send UAPF JSC information about the state of pension savings using your previously chosen method(s) of informing “by post” and (or) “by e-mail”.
• If consent is given, the contributor (beneficiary) is given the opportunity to confirm the refusal via an SMS code, which is sent to a mobile phone number available in the UAPF database.
• If the phone number in the UAPF database is out of date, it is possible to specify another mobile phone number to receive an SMS code, which will be saved in the UAPF information system.

If outdated methods of informing are abandoned in the personal account, the contributor has the opportunity, as before, to check and control his pension savings in his personal account.

Let us remind you that today every contributor (beneficiary) who has pension savings in the UAPF can obtain information about the state of pension savings 24/7 through a personal account:

  - on the website enpf.kz or in the UAPF mobile application;

  - on the e-government portal egov.kz.

Also, contributors (beneficiaries) can apply for an extract from the IPSA directly to the UAPF offices or continue to receive an extract by email in accordance with the chosen schedule, as well as through postal services (once a year), if they have chosen these methods of information earlier.

At the same time, please note that, in accordance with the provisions of the law, contributors (beneficiaries) are required to inform the UAPF about all changes affecting the fulfillment of UAPF obligations (including email address, telephone number, residential address, bank details) within ten calendar days. days from the date of such changes. The possibility of notification is available both through your personal account on the UAPF Internet resources, and by contacting the UAPF office.

Note that 92% of UAPF services are provided online. As a result of the rapid development of remote digital services, Internet information is gaining popularity as the most convenient and efficient format.

Most UAPF contributors receive services via smartphones or tablets, using the UAPF website or convenient functional mobile application. It is available in two languages: Kazakh and Russian, on Google Play, AppStore or Huawei AppGallery.

Methods for obtaining information about the state of pension savings through a personal account online allow you to have round-the-clock access to information anywhere in the world, regardless of your residential address, to objectively assess your pension rights in order to take steps to increase pension savings on the IPSA, to check the correctness, completeness and timeliness of contributions paid by employers. Thus, regular monitoring will allow you to be confident in your future.