UAPF provides services to contributors and recipients through various communication channels. The most convenient of them is through the Personal Account on the enpf.kz website (you can read about it here)
In addition, the necessary information can also be obtained via voice and non-voice communication channels. For example, from the operators of the Fund by short number 1418 from 09:00 to 18:00 you can get advice on all issues of interest. The call is free and available from the phone numbers of any mobile operator in the Republic of Kazakhstan, as well as from a fixed (landline) phone. In the first three months of this year alone, more than 95,000 such calls were processed.
And for contributors (beneficiaries) located outside the Republic of Kazakhstan, there is an opportunity to receive advice by calling +7 (727) 356-10-60 or using the “Call Online” service posted on the Fund's corporate website.
In addition to providing pension services over the telephone line, the UAPF Remote Consulting Department provides services to consumers of the Fund's pension services through non-voice communication channels, such as the "Write to us" electronic service posted on the Fund's website or in the UAPF mobile application, Chat2Desk cloud messenger , What's App, Viber chat, Telegram, personal messages on social networks Facebook, VKontakte, Instagram, Tik Tok or the Fund's official email address enpf@enpf.kz.
For the first quarter of this year, about 35,000 inquiries were processed in this way.
UAPF continues to improve its services and access to them for everyone. Contact us and we will definitely answer you!