On the procedure for appealing the result of the provision of public services
Article 25. Features of the consideration of complaints regarding the provision of public services
1. Complaints of service recipients regarding the provision of public services are subject to consideration in accordance with the legislation of the Republic of Kazakhstan, taking into account the specifics established by this Law.
2. The complaint of the service recipient received by the central state body, the local executive body of the region, the city of republican significance, the capital, the district, the city of regional significance, the akim of the district in the city, the city of district significance, the settlement, the village, the rural district, the service provider, the State Corporation directly providing public services, is subject to consideration within five working days from the date of its registration.
The complaint of the service recipient received by the authorized body for the assessment and control of the quality of public services is subject to consideration within fifteen working days from the date of its registration.
3. The authorized body for the assessment and control of the quality of public services, following the results of consideration of the complaint, is obliged to:
1) provide a comprehensive study of the reasons for the dissatisfaction of the service recipient with the decision of the central state body, local executive body of the region, city of republican significance, capital, district, city of regional significance, akim of the district in the city, city of district significance, settlement, village, rural district, service provider, State Corporation on his complaint;
2) in case of establishing the fact of non-compliance with the legislation of the Republic of Kazakhstan in the provision of public services by the central state body, local executive body of the region, city of republican significance, capital, district, city of regional significance, akim of the district in the city, city of district significance, settlement, village, rural district, send proposals to their address for adoption measures to restore the violated rights, freedoms and legitimate interests of the service recipient;
3) to monitor the timeliness and completeness of satisfaction of the complaint of the service recipient by the central state body, local executive body of the region, city of republican significance, capital, district, city of regional significance, akim of the district in the city, city of district significance, settlement, village, rural district.
4. The term of consideration of the complaint by the authorized body for the assessment and control of the quality of public services, the central state body, the local executive body of the region, the city of republican significance, the capital, the district, the city of regional significance, the akim of the district in the city, the city of district significance, the village, the village, the rural district is extended for no more than ten working days days if necessary:
1) conducting additional examination or verification of the complaint or on-site verification;
2) Getting more information.
In case of extension of the period for consideration of the complaint, the official authorized to consider complaints, within three working days from the date of extension of the period for consideration of the complaint, informs in writing (when filing a complaint on paper) or electronically (when filing a complaint electronically) to the service recipient who filed the complaint about the extension of the period for consideration of the complaint with indicating the reasons for the extension.