SDOS - 112 (single duty operator service)

Project description

Maintenance and technical support of the information system "Komek 112"

Region

Pavlodar region

Provider/IT-company name

LLP «IT Space»

National/foreign

national

Scope

region

Year of launch into operation

2020

Financing source

local budget

Results(Impacts)

1. Unified call recording card;

2. Reducing the time of receiving and processing calls;

3. Reduced response time;

4. getting rid of 100% occupancy of the lines of operational services;

5. Increasing the trust in services and the level of citizens' satisfaction;

6. Improving the efficiency of control over call service;

7. Reducing the number of false calls.