Project description
Management of life support services of the Zhambyl region:
- ECCs - receiving, monitoring requests, coordinating incidents, processing requests
- mobile offer, launching telegrams of a bot, automating monitoring of social networks
- Work in the system is based on an official SLA (Service Level Agreement, where key SLA is the reaction time and the time to resolve the incident), which must be indicated in the Terms of Service.
Region
Zhambyl region
Provider/IT-company name
World TEQ
National/foreign
national
Scope
region
Year of launch into operation
trial exploitation
Financing source
local budget
Results(Impacts)
Saving residents' time, quick response, solution, informing residents