Project description
Automation of work processes of akimat structures for receiving, processing and analyzing requests from residents and guests of the city
Region
Zhambyl region
Provider/IT-company name
LLP "Benediximus"
National/foreign
national
Scope
city
Year of launch into operation
October 2020 trial exploitation
Financing source
local budget
Results(Impacts)
- Convenience for residents of the city / region, transparency of processes, improvement of trust in the authorities
- Reduction of queues by 70%
- automation of citizens' appeals by 80%