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IQala City Services Center
Project description
"IQala" is a new format of interaction between the city residents and city authorities, which combines the provision of communal services to the individuals and legal entities on the principle of "one window" and directly provides for the 131 services that were previously provided by natural monopolies and other state institutions independently.
The creation of the "iQala" city services Center has been initiated by the city hall (akimat) with the assistance of the Agency of the Republic of Kazakhstan for Civil Service Affairs within the project "Astana - adaldyk alany". The initiative is being imp0lemented by the JSC “Social and Entrepreneurial Corporation“Astana”. The iQala project solves the tasks set in the message of the President of the Republic of Kazakhstan to support business, eliminate administrative barriers, reduce corruption risks and introduce digitalization in the public services.
For the reference: the services of the following monopolists have been combined
- JSC "Astana-REC", LLP "Astanaenergosbyt", LLP "Astaninskaya energosbytovaya Company" (AESK), JSC "AstanaTeploTranzit" SCE "AstanaSuArnasy", LLP "AstanaERTS", LLP "Clean city", LLP "SPK Astana Development" - "1000 seats", Kazakhtelecom JSC, State Communal Economic Enterprise "ELORDA ECO SYSTEM", State Institution "Department of Architecture, Urban Planning and Land Relations of Nur-Sultan City" (in 2021)
The Project advantages
- provision of communal services to the individuals and legal entities on the principle of "one window";
- just one electronic application for signing all the public utility services agreement of the Nur- Sultan city;
- the service provision terms are regulated;
- the avoidance of direct contact of the applicant with the natural monopoly entities.
The results achieved
The total number of services provided from June 2019 to October 2020 through the center is 32,241, of which 23,033 services were provided at the front offices and 9,208 online.