Digitalization of the region

Digitalization work completed in the region
in the first half of 2026

Digitalization of the region is being implemented within the framework of the Methodology for the Construction of "Smart Cities" and "Smart Regions" (approved by Order No. 141/НҚ of the Ministry of Artificial Intelligence and Digital Development of the Republic of Kazakhstan dated March 13, 2026). The Strategy for the Creation of "Smart" Cities in the Kyzylorda Region for 2026–2030 has been approved (No. 07/3-1/6383-i dated November 28, 2025).
In the field of security:
Currently, 26,030 CCTV cameras are operational in the city of Kyzylorda. Of these, 10,432 are connected to the Operational Control Center.
The Operational Control Center currently operates 272 CCTV cameras, in addition to 1,400 new CCTV cameras, 20 Arkan cameras, 1 Mirage camera, 20 Ekin Box Spotter cameras, 76 Ekin X Spotter speed measurement devices, 10 SUNQAR speed measurement devices, 80 Intelligent Intersection cameras, 23 Ekin Patrol G2 cameras (11 of which are in pilot mode), and 2 Ekin X Spotter devices (1 of which is in pilot mode).
To ensure public safety, 616 CCTV cameras and 54 speed measurement devices have been installed throughout all 7 districts and the city of Baikonur, and the Operational Control Centers have been modernized. As part of the project, the "TsOU 2.0" program was installed in city and district police departments. Currently, 15 SOS emergency communication devices have been installed in crowded areas of the regional center.
According to the Code of the Republic of Kazakhstan on Administrative Offenses, a total of 294,874 offenses were identified in Kyzylorda in the first half of 2026. Using CCTV cameras, the Operational Control and Automatic Systems Center recorded 120,431 violations (including 53,334 by external surveillance and 67,097 by speedometers), while 174,443 road safety violations were identified. Furthermore, using video cameras, officers contributed to the detection of 58 crimes.
Twelve unmanned aerial vehicles (drones) are deployed in the region. Six unmanned aerial vehicles are operating in pilot mode as part of Kazakhtelecom JSC's "Unified Drone Infrastructure" project. As part of the fire safety management system for terrorist-vulnerable facilities, and in pursuance of the President's directive on digitalization and the creation of a unified monitoring system for all government agencies, video surveillance systems have been installed on tall buildings and structures in the Kyzylorda region. This is necessary for the prevention and early detection of fires. Information from the cameras is transmitted directly to duty officers at the Emergency Situations Department's Operational Control Center.
To support digitalization, communications, and public alerts, five unmanned aerial vehicles, a video data management terminal, and 10 cameras of the Qornai early detection and video surveillance system are planned to be operational by 2025. In addition, fire departments in Kyzylorda and the region's districts have deployed eight 31-meter mast devices, 233 public warning systems for emergency situations during peacetime and wartime, as well as 15 repeaters, 15 radio dispatchers, eight control panels, and 177 siren-voice devices.
A digital television and radio broadcast interception device has been installed in Kyzylorda. Emergency alerts are provided to the public via SMS messaging from the "112" emergency service.
In the social sector:
In healthcare, all medical organizations in the region are fully equipped with the Damu-Med comprehensive medical information system and computers. The electronic health passport for residents of the region is 93% complete.
Telemedicine systems have been installed in 15 medical organizations in the region, including eight district, city, and six regional medical organizations. Among medical organizations under the Kyzylorda Region Health Department, regardless of ownership, the PACS system has been implemented in all 29 medical organizations, including all 18 medical organizations in the city of Kyzylorda. A patient admission confirmation mechanism using biometric identification (FaceID) has also been implemented and is operational in 117 medical organizations in the region.
To achieve early patient diagnosis, improve the effectiveness of surgical treatment, and ensure efficient use of budget funds, the project "Technology for Centralizing Radiological Studies for the Early Detection of Cancer Using Artificial Intelligence" has been launched in test mode at medical organizations in the region. It is being implemented in stages at 21 medical organizations in the region. This project includes the implementation of the PACS system and the use of artificial intelligence solutions such as x-Eye Mammo, Toraks, and Ribout Pneumonia. These technologies enable highly accurate diagnostics Medical image analysis.
In the education sector, all 300 schools in the region have 100% internet access. This enables the effective use of digital technologies in educational institutions and contributes to improving the quality of education. In the future, a phased implementation of artificial intelligence technologies in the educational process is planned, which will improve the quality of teaching, develop students' digital skills, and adapt the educational process to modern requirements.
Furthermore, as part of the "Safe School" project, all organizations under the Department of Education are fully equipped with video surveillance systems, panic buttons, and turnstiles, and are fully connected to the Operational Control Center via the internet. This fully complies with the requirements of Order No. 69 of the Chairman of the National Security Committee of the Republic of Kazakhstan.
At the same time, 635 preschool educational institutions, as well as 118 creative clubs and sports sections in the region, are fully connected to the biometric authentication system – the "Qazna Face" mobile app.
In the field of transportation and logistics:
The project "Installation of an Electronic Ticketing System on Public Transport in Kyzylorda" is being implemented by AlemPay LLP as part of a public-private partnership through private investment.
In Kyzylorda, all 300 city buses are fully equipped with stationary validators and terminals for the electronic ticketing system. Currently, 32 routes (25 city and 7 suburban) are connected to the AlemPay system. A differentiated fare system has been implemented and measures have been taken to encourage online payments. Cash payments are currently 130 tenge, while non-cash payments are 85 tenge. Based on the results of the first half of 2026, 99.1% of all tickets sold on buses equipped with validators were paid for using cashless payments (i.e., of the 15,979,097 fare cards equipped with validators, 15,849,079 were paid for using transport cards and mobile apps).
In addition, all buses of Kyzylorda Bus Park LLP are equipped with the System.Buspark GPS/GLONASS monitoring system for directional control. 300 intracity public transport units (100%) are fully connected to the system.
The System.Buspark dispatching system is integrated with third-party systems such as NimBUS, 2Gis, and Yandex. In the housing and utilities sector:
To digitalize services provided by natural monopolies (Kyzylorda Su Zhuyesi State Enterprise for Housing and Utilities, Kyzylorda Tazalygy LLP, Kyzylorda Regional Electricity Grid Company JSC, and Kyzylordateploelektrotsentr State Enterprise), the I-Orda portal was created in the Kyzylorda region. It automates 85 types of services for individuals and legal entities. It was launched on October 20, 2023, and to date, 3,395 applications have been registered (328 applications in 2023, 1,522 applications in 2024, 1,221 applications in 2025, and 324 applications in the first half of 2026). The portal is available at https://iorda.kz.
In addition, a single payment document system for utility and other services has been implemented in all cities and districts of the region since January 2026. Currently, contracts have been signed with five providers for the provision of unified payment center services by JSC Alseko (Kyzylorda Tazalygy State Enterprise on the Right of Economic Use, Kyzylorda Su Zhyesі State Enterprise on the Right of Economic Use, Kyzylorda Teploelektrotsentr State Enterprise on the Right of Economic Use, Kyzylorda Distribution Electricity Grid Company JSC, and RTSKU-Kyzylorda LLP).
In the field of ecology:
As part of the "Digital Accounting of Green Spaces" project, a public-private partnership agreement has been signed for the "Greening and Improvement of the City of Kyzylorda" project, which includes landscaping, improvement, and maintenance of streets and parks in Kyzylorda. As part of the project, the official website for the Kyzylorda city green space registry, "Zhasyl Qyzylorda" (https://zhasylkyz.kz), has been operational since October 2025. It aims to green the city, maintain trees, and improve the environmental situation.
In addition, a plan for 2026 has been approved for the "Greening and Improvement of the City of Kyzylorda and Kyzylorda Region" project, which identifies areas for tree planting, as well as areas for flower and lawn planting.
In connection with the solid waste digitalization project, an agreement was signed on March 11, 2026, between the Kyzylorda Tazalygy State Enterprise on the Right of Economic Management and Shalkar Innovation LLP for the implementation of the Waste Management platform to digitalize solid waste management and automate the organization's internal business processes. The corresponding work is underway. Currently, all container sites of apartment buildings and legal entities are registered in the GPS system. Solid waste removal is carried out based on GPS coordinates, allowing for monitoring of the maintenance of each facility.
Integration with JSC Zhasyl Damu is also underway, and the system is being gradually implemented.

In the field of city and regional governance:
"Regional Situation Center"
The Situation Center of the Digital Technologies Department of Kyzylorda Region was established in 2014. The Center's main activities include providing regular and up-to-date information on the socio-economic development and socio-political situation in the region, conducting daily operational monitoring, and monitoring the execution of instructions. The following tasks are carried out on a regular basis at the Situation Center:
- Ensuring the functioning of the Situation Center's information and analytical system;
- Administration of the "Monitoring the Execution of Instructions of the Regional Akim" system;
- Monitoring of media and social networks through the IMas system;
- Integration and monitoring of CCTV cameras of the regional Operational Control Center;
- Technical support for events held in the Situation Center's conference room.
Smart Data Region Regional Analytical Center
Using the Smart Data Ukimet information and analytical system, designed to collect, store, and comprehensively analyze data accumulated in the information systems of government agencies of the Ministry of Artificial Intelligence and Digital Development of the Republic of Kazakhstan, 170 accounts have been created for responsible specialists of the Kyzylorda Region Akimat. Currently, 10 types of analytical cases are available in the system.
The Kyzylorda Region Digital Technologies Department's Rapid Response Center, a municipal state institution, operates a Single Contact Center - 109 and a Single Duty Dispatch Service - 112.
Since 2020, the Single Contact Center - 109 (hereinafter referred to as "Service-109") has been receiving inquiries from residents and visitors of the region on all utility issues in the city of Kyzylorda via a single number, "109." In the first half of 2026, 117,173 requests were received (by phone – 116,418/99.3%, via social media – 755/0.6%). Of these, 24,308 were accidents, 24,308 were advisory questions, 1,727 were complaints, 16 were recommendations, 233 were thanks, and 62,361 were requests for information. The average daily statistical number of received and registered requests was 652.
In addition, the range of tools allowing residents to submit requests or describe their situation in detail has been expanded: (Call Center 109, Komek Mobile App, WhatsApp +7 (771) 700 01 09, Telegram Bot: @kyzylorda109_user_bot, Instagram: kyzylorda109).
The Unified Dispatch Service - 112 (hereinafter referred to as "UDDS-112") has been operational since January 2021. The service receives, registers, and processes emergency calls received via lines 101, 112, and 102 in Kyzylorda in an automated information system. It then forwards them to emergency services and monitors their high-quality and timely execution.
In the first half of 2026, the Unified Dispatch Service - 112 received 141,930 calls. Of these, 669 were firefighting calls (101), 32,172 were law enforcement calls (102), 801 were ambulance calls (103), 689 were emergency calls (112), and 107,599 were other calls (calls 43, 44). All received notifications were forwarded to emergency response services and processed in a timely manner.

Regional Geographic Information System
In 2020, work began on implementing the Regional Geographic Information System (RGIS) project in the Kyzylorda region. In accordance with the approved requirements, the geoportal has open and closed (682 layers) portals. In the open portal, 229 layers are available to all individuals and legal entities. The system (https://orda.geoportal.kz) currently offers the service "Provision of a state-owned land plot through the organization and conduct of tenders (auctions) for the sale of a land plot or land lease rights electronically."
A service for monitoring road quality has been developed using the Regional Geographic Information System, and access to the city's Department of Housing and Public Utilities, Passenger Transport, and Highways has been provided to ensure complete information. Functionality has now been implemented that includes data on road surface conditions, as well as on completed and planned repairs.
"Smart Qyzylorda" Mobile Application
For the convenience of city residents and visitors, and access to online services, the unified integrated mobile application "Smart Qyzylorda" was launched in 2019. The mobile application runs on Google Play and the App Store, offering 85 services to residents and visitors of the region. "Development of a Regional IT Hub"
On April 17, 2023, the Astana Hub International Technopark, the Kyzylorda Region Akim's Office's Information Technology Center, and Korkyt Ata Kyzylorda University signed a trilateral memorandum. The Kyzylorda Hub business incubator was registered as a regional hub with the aim of disseminating the experience of the Astana Hub international technology park in the Kyzylorda region.
On January 21, 2025, under the chairmanship of Prime Minister of the Republic of Kazakhstan O.A. Bektenov, in accordance with paragraph 2.4.2 of the Government meeting minutes, a roadmap for the development of the Kyzylorda Hub technology park for 2025 was developed jointly with the Astana Hub international technology park.
Every year, with the support of the regional akim, the Smart City Kyzylorda Hackathon and the Innofest Qyzylorda festival of innovative projects are held to develop innovative IT projects. The Smart City Kyzylorda Hackathon 2025 project was held again in May, attracting 317 participants and 93 registered projects. Also, the InnoFest Qyzylorda festival was held on November 7-8, bringing together 1,600 participants and 250 projects. From January to June 2026, 72 events were organized to improve digital literacy and develop the IT ecosystem, attended by 2,063 people. The program included professional development courses for teachers, 3D modeling workshops, the "Tech Qyzdar" educational project for women, and a "Digital Qazaqstan Battle" startup project competition.
In addition, free video game development training was offered at the GameDev Center in the Kyzylorda Hub building. Graduates who successfully complete the course receive production support for their projects. Currently, nine residents are registered at the Kyzylorda IT Park (Grand Master LLC (programming school), Smartgeneration LLC, Kazrobotics LLC, RedOrda IP, Safe Cyberspace, Flyorda IP, MetaSchool LLC, Vertex LLC, and KeyHorse LLC).
Since the beginning of 2026, the GRAND Master programming school has held 31 scheduled MeetUP meetings. Additionally, RoadShow events are held to provide career guidance and inform school students about choosing IT majors.

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Regional Digitalization Work through 2025

The region's digitalization is being implemented within the framework of the Smart Cities Standard (approved by Order No. 469/НҚ of the Minister of Digital Development, Innovation, and Aerospace Industry of the Republic of Kazakhstan dated September 12, 2025). The Strategy for the Creation of Smart Cities in Kyzylorda Region for 2026–2030 has been approved (No. 07/3-1/6383-i dated November 28, 2025).
In the area of ​​security:
Currently, 19,824 CCTV cameras are operational in Kyzylorda. Of these, 7,247 are connected to the Operations Control Center.
The Operations Control Center operates 272 CCTV cameras, as well as 20 Arkan stationary speedometers, 1 Mirage unit, 10 SUNQAR stationary speedometers, 5 Intelligent Intersection systems, 23 Ekin Patrol G2 vehicle speedometers (11 of which are in pilot mode), and 2 Ekin X Spotter units (1 of which is in pilot mode) to prevent traffic accidents.
A contract has been signed for the installation of 1,400 CCTV cameras, 80 Intelligent Intersection systems, 96 stationary speedometers, the implementation of a video analytics system with artificial intelligence capabilities, and the modernization of the Operations Control Center in Kyzylorda.
In the regional capital, 815 of the 1,400 CCTV cameras being installed have been equipped with a video analytics system with artificial intelligence capabilities, and their full installation and configuration are ongoing.
Currently, 15 SOS panic button devices have been installed in crowded areas of the regional capital.
According to the Code of the Republic of Kazakhstan on Administrative Offenses, a total of 488,112 violations were identified in Kyzylorda by the end of 2025. CCTV cameras from the Central Administrative Offenses Center and automated systems recorded 183,411 violations (including 53,840 by external surveillance and 129,571 by speedometers), while 304,701 violations were identified in the area of ​​road safety. Furthermore, the use of video systems enabled officers to solve 130 crimes.
In 2024, the "TsOU" project was modernized to automate the reception and recording of information received by the duty stations of the seven district police departments. 539 CCTV cameras and 49 stationary speedometers were put into operation. In 2025, a "TsOU" was established at the Baikonur Ministry of Internal Affairs Representative Office, where 77 CCTV cameras and five stationary speedometers were put into operation.
Furthermore, as part of the project, the "TsOU 2.0" program was installed in city and district police departments.
To improve child safety and prevent juvenile delinquency, the "Safe School" project is being implemented in preschool and secondary education institutions.
All educational institutions under the jurisdiction of the city's Department of Education, namely 47 schools, are fully equipped with video surveillance systems, panic buttons, and turnstiles, which complies with the requirements of Order No. 69 of the Chairman of the National Security Committee of the Republic of Kazakhstan.
A total of 3,241 cameras have been installed in the 47 schools under the jurisdiction of the city's Department of Education, and all of them are fully connected to the Operational Control Center via the internet.
In the social sphere:
Currently, all healthcare institutions in the region are fully equipped with the Damu-Med comprehensive medical information system and computers. The electronic health passport for residents of the region is 93% complete. Doctor registration and appointments are processed electronically through the Damu-Med system, which is 47% effective.
Telemedicine systems have been installed in 15 healthcare institutions in the region, including 8 district, one city, and 6 regional healthcare institutions. By the end of 2025, the total number of patients scheduled for doctor's appointments through various platforms (Egov.kz, Damu.Med) was 9,203,235, of which 7,765,768 were electronic.
Among the medical organizations under the Kyzylorda Region Department of Health, regardless of ownership, the PACS system has been implemented in all 29 medical organizations, including all 18 medical organizations in the city of Kyzylorda.
To achieve early patient diagnosis, improve the effectiveness of surgical treatment, and rationally use budget funds, the region's medical organizations are implementing the project "Technology for Centralizing Radiological Studies for the Early Detection of Cancer Using Artificial Intelligence." An agreement was signed with WD SOFT LLP on December 17, 2025, and implementation is scheduled for completion in March 2026.
In the transportation sector:
The project "Installation of an Electronic Ticketing System on Public Transport in Kyzylorda" is being implemented by AlemPay LLP as part of a public-private partnership through private investment.In Kyzylorda, all 322 city buses are fully equipped with validators and electronic ticketing terminals. Currently, 32 routes (25 city and 7 suburban) are connected to the AlemPay system. A differentiated fare system has been implemented and measures have been taken to encourage online payments. Cash payments are 130 tenge, while non-cash payments are 85 tenge.
By the end of 2025, 98.6% of tickets sold on buses equipped with validators will be paid for using non-cash payments (i.e., of the 32,495,880 fare tickets equipped with validators, 32,059,146 were paid for using transport cards and mobile apps).
In addition, all Kyzylorda Bus Park buses are equipped with the System.Buspark GPS/GLONASS monitoring system for traffic direction control. Of the 323 intracity public transport vehicles, 322 (100%) are connected to the system. It can be used to implement any satellite monitoring project. The service combines the basic functionality of a satellite monitoring system with specialized tools for public transport monitoring: stop creation, route optimization, stop digitization, vehicle assignment, schedule monitoring of urban, suburban, and intercity passenger transportation, detailed reporting, a flexible access rights system, and on-board stop notifications.
The System.Buspark dispatching system is integrated with third-party systems such as NimBUS, 2Gis, and Yandex. In the housing and utilities sector:
To digitalize services provided by natural monopolies (Kyzylorda Su Zhuyesi State Enterprise for the Right of Economic Use, Kyzylorda Tazalygy LLP,
Kyzylorda Regional Electricity Distribution Company JSC, and Kyzylordateploelektrotsentr State Enterprise), the I-Orda portal was created in the Kyzylorda region. It automates 85 types of services for individuals and legal entities. It was launched on October 20, 2023, and to date, 3,071 applications have been registered (328 applications in 2023, 1,522 applications in 2024, and 1,221 applications by the end of 2025). The portal is available at https://iorda.kz.
In the innovation ecosystem:
On April 17, 2023, the Astana Hub International Technopark, the Information Technology Center of the Kyzylorda Region Akim's Office, and Korkyt Ata Kyzylorda University signed a trilateral memorandum. The Kyzylorda Hub business incubator was opened under the regional hub's registration with the aim of disseminating the Astana Hub's experience to the Kyzylorda region.
On January 21, 2025, under the chairmanship of Prime Minister of the Republic of Kazakhstan O.A. Bektenov, in accordance with paragraph 2.4.2 of the Government meeting minutes, a roadmap for the development of the Kyzylorda Hub technopark for 2025 was developed jointly with the Astana Hub International Technopark.
Smart City Kyzylorda Hackathon and the Innofest Qyzylorda festival of innovative projects are held annually with the support of the regional akim to develop innovative IT projects. The Smart City Kyzylorda "Hackathon 2025" project was held again in May, attracting 317 participants and registering 93 projects.
By the end of 2025, 14.5 million tenge in investments had been raised and 176 regional hub events had been held, including 53 AI events and 5 incubation programs, reaching a total of 5,824 young participants.
From February to May 2025, the Scale Up Valley online incubation program was held. A webinar on "Transforming Data into Successful Solutions" is also held quarterly.
The GameDev Center within the Kyzylorda Hub has also been launched. The center offers 26 students free game creation courses. Graduates with honors will also receive support for their video game production. Events were also organized in the following areas:
-AI BOOTCAMP - This project was implemented with the aim of improving the digital literacy of young people, developing innovative thinking, and forming an entrepreneurial ecosystem (110 participants);
-AI New Opportunities and Prospects - a seminar on exploring ways to use AI in business and technology (45 participants);
-Pitch Day - Startup presentations and their development histories. Useful tips from technology project founders and an opportunity to meet IT entrepreneurs and ask questions (24 participants);
-AI Conference - Adaptation to artificial intelligence skills (125 participants);
-Competitive programming - The Kazakhstan Sports Programming Federation organized a BOOTCAMP for young programmers (40 participants);
-Python - a course on the universal language of modern times (16 participants);
-Competitive Programming Meetup (39 participants);
-Course "How to quickly create an MVP using no-code solutions" (24 participants);
-Scale Up Incubation Program (12 teams);
-Transforming Data into Successful Solutions (94 participants).
-Research Bootcamp: AI Workshops (8 participants);
-Digital Professions: Moblography (12 participants);

GAME DEV UNITY: an intensive game development course (6 participants);
- Freelance School: practical classes for those looking to start a freelance career
(14 participants);
- Tech Qyzdar: a women's IT community meetup (8 participants);
- Digital Elshi: an online meeting on cybersecurity in MENA countries (39 participants).
Currently, there are nine registered residents in the Kyzylorda IT Park:
Grand Master LLP (programming school), Smartgeneration LLP, Kazrobotics LLP, RedOrda IP, Safe Cyberspace, Flyorda IP, MetaSchool LLP, Vertex LLP, and KeyHorse LLP.
In 2025, the GRAND Master programming school, together with MetaSchool and VertexSchool residents, held a planned
121 MeetUP. In addition, Roadshow events are held to inform schoolchildren about career choices in IT. As part of the Beta Career project,
25 young specialists are working at the center under a state program.
Also, in 2023, a representative office of the Sports Programming Federation was opened at Korkyt Ata Kyzylorda University, which is currently operating on a permanent basis.
In the area of ​​urban governance:
"Regional Geographic Information System."
In 2020, work began on implementing the Regional Geographic Information System (RGIS) project in the Kyzylorda region. According to the approved requirements, the geoportal has open and closed (682 layers) contours. In the open contour, 229 layers are available to all individuals and legal entities.
Currently, the geoportal website (https://orda.geoportal.kz) offers
eight types of government services:
- Adding a vacant land plot;
- Publication of a land plot in the Unified State Register of Real Estate; - Provision of state-owned land through the organization and conduct of tenders (auctions) for the sale of land or land lease rights electronically;
- Request for availability of vacant agricultural land;
- Issuance of architectural planning assignments;
- Acquisition of rights to state-owned land without the need for tenders (competitions, auctions);
- Making decisions on changing the intended use of a land plot;
- Sale of a land plot to private ownership, either in a lump sum or in installments.
A service for monitoring the quality of highways has been developed using the Regional Geographic Information System, and access to the city's Department of Housing and Public Utilities, Passenger Transport, and Highways has been provided to ensure completeness of information. Functionality has now been implemented that includes data on road surface conditions, as well as on completed and planned repairs. Unified Contact Center – 109
Since 2020, the city of Kyzylorda has operated a Unified Contact Center – 109 (hereinafter referred to as the "109 Service"), which accepts inquiries from residents and visitors on all utility issues by dialing "109."
As of the end of 2025, 182,941 calls were received. Of these, 35,494 were accidents, 33,556 were advisory questions, 3,648 were complaints, 32 were recommendations, 431 were commendations, and 109,780 were requests for information.
A total of 182,941 calls were received:
* by phone – 181,599 (99.2%);
* via social media – 1,342 (0.8%).
A total of 28 people (4 shifts) are employed by the contact center. The 109 emergency response service operates 24/7.
At the end of 2025, the average daily statistical number of applications received and registered was 15,242.
In addition, the range of tools available for residents to submit requests or describe their situations in detail has been expanded: (109 Call Center, Komek Mobile App, WhatsApp +7 (771) 700 01 09, Telegram Bot: @kyzylorda109_user_bot, Instagram: kyzylorda109).
"Unified Duty Dispatch Service - 112"
The "Unified Duty Dispatch Service 112" (hereinafter referred to as "EDDS-112") has been operating at the Kyzylorda Region Emergency Response Center since January 2021. The Unified Duty Dispatch Service - 112 receives and registers calls in Kyzylorda from emergency services 101, 112, and the 102 line. These calls are processed in an automated information system, dispatched to emergency services, and monitored for high-quality and timely response.
By the end of 2025, the Unified Duty Dispatch Service - 112 received 210,462 calls. Of these, 1,235 were firefighting calls (101), 78,148 were law enforcement calls (102), 2,330 were ambulance calls (103), 1,287 were emergency calls (112), and 127,462 were other calls (line 43, line 44).
All received notifications were forwarded to emergency services and responded to in a timely manner. Smart Qyzylorda Mobile App
To make it easier for city residents and visitors to access online services, the unified integrated mobile app "Smart Qyzylorda" was launched in 2019. The mobile app runs on Google Play and the App Store, offering 89 services to residents and visitors of the region:
- City in Figures;
- Education: schools, universities, and colleges, parental controls, club and activity schedules, kindergartens;
- City Services: reviews/complaints, my local police officer, tax arrears check, transport tax calculation, targeted social assistance calculator, housing waiting list number, land waiting list number, and submitting an application via Komek109;
- Healthcare: medical organizations, scheduling doctor appointments, medical insurance, my clinic, doctor assessments, home visits, medication searches, and checking sick leave records via QR code;
-Calculation assistants: mortgage calculator, salary calculator, maternity benefit calculator, pension calculator;
-Security: institutions providing emergency shelter, danger zones, fire safety, evacuation points, restricted areas, entertainment venues;
-Tourism: hotel, hostel, or apartment rentals, museums and theaters, mausoleums and monuments, cinema schedules and ticket purchases at Kinoplexx, cinema schedules and ticket purchases at Zhibek Zholy, tower and ancient settlement, religious buildings, recreation areas and parks, food ordering at glovoapp.com, events, shopping centers, leisure and entertainment, buildings, cafes and restaurants, karaoke bars, hotels, food ordering at wolt.com, tourist routes and trails;
-Housing and Utilities: solid waste recycling, lost and found;
-Internet speed measurement;
- Active Citizen: surveys, voting;
- Ask the Mayor;
- Commercial Services: checking Kazpost tracking, job search;
- Emergency Assistance: first aid stations, panic buttons, illness identification information;
- My Payments: Kazakhtelecom (personal account), fine payments, utility bill payments, Kazakhtelecom (phone number), tax payments;
- City cameras from the RGIS portal;
- Transportation: train station schedules, purchasing train tickets, city buses, airport schedules, purchasing airline tickets, vehicle inspections;
- News and Events: events, prayer times, useful links;
- Price Monitoring for the Population;
- Featured Products;
- Cameras on the Map;
- Hackathon: welcome, sections, program, organizers;
- Inno Fest: program, winners;
-Cyber ​​City: comic part 1, comic part 2 and magazine;

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Work completed on digitalization of the region for the 6 months of 2025

Digitalization of the region is carried out within the framework of the Reference Standard of "Smart" cities (Approved by the order of the Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated April 30, 2024 No. 258 / NK).
In the field of security:
To date, 19,332 video surveillance cameras are operating in the city of Kyzylorda. Of these, 7,220 are connected to the Operational Control Center. 20 Arkan speedometers are working to prevent road accidents in the city.
In 2024, 100 units of video surveillance cameras and 10 units of "stationary speedometers" were installed and put into operation in the city of Kyzylorda in pilot mode.
In the direction of ensuring public safety, since March 20 of this year, together with the limited liability partnership "Target AI", video surveillance cameras with the ability to process and analyze the video stream using artificial intelligence algorithms have been launched in the regional center in a pilot mode.
The Target AI program includes facial recognition, recognition of state registration plates of cars, detection of abandoned objects, identification of armed persons, and monitoring of the roadway. All cameras with the ONVIF system can be connected to the program. Currently, 40 cameras are connected to the system.
Currently, 15 SOS panic button devices have been installed in places of mass gathering of citizens in the regional center, thus the Kyzylorda City Police Department is equipped with modern equipment.
In accordance with the Code of the Republic of Kazakhstan on Administrative Offenses, according to the results of the first half of 2025, a total of 198,141 administrative offenses were identified in the city of Kyzylorda. Of these, 53,977 violations were recorded using CCTV cameras installed in the Situation Center of the Kyzylorda Police Department and devices operating in automatic mode (25,007 using video cameras and 28,970 using speed measuring devices). Police officers in the area of road safety identified 144,164 violations. Officers also helped solve 65 crimes using video cameras.
In the future, it is planned to install 1,400 CCTV cameras, 20 intelligent intersections, 58 speedometers and reconstruct the Operational Control Center.
To automate the reception and registration of information in the duty stations of seven district divisions of the Police Department, the Mini-COC system was modernized. 539 CCTV cameras and 49 stationary speedometers were put into operation. In addition, the project included the installation of the "TsOU 2.0" program in city and district police departments.
To improve the safety of children and prevent juvenile delinquency, the "Safe School" project is being implemented in preschool and secondary education organizations. 45 educational organizations in the city:
- 100% (45) are equipped with CCTV cameras;
- 100% of schools (45) have panic buttons;
- 100% of schools (45) are connected to the Operational Management Center of the Police Department;
In the social sphere:
Currently, all medical organizations in the region are equipped with the Damu-med comprehensive medical information system and 100% computers. The electronic health passport of the region's residents is 93% complete. Attachment to a doctor and doctor's appointments are carried out electronically through the Damu-med system by 47%. In 15 medical organizations of the region, including: 8 district, one city and 6 regional medical organizations, telemedicine complexes have been installed.
According to the results of the first half of 2025, the total number of patients registered for an appointment with a doctor through various platforms (Egov.kz, Damu.Med) is 4,770,178, of which 4,085,243 records are electronic.
In order to prevent cases of loss of research results, as well as repeat research, medical documents require long-term and permanent storage, in connection with which the project "Implementation of the PACS system for the transmission and archiving of DICOM images" was implemented. Among the medical organizations subordinate to the Health Department of the Kyzylorda Region and regardless of ownership, the PACS system has been implemented in all
29 medical organizations, including all 18 medical organizations in the city of Kyzylorda.
In the field of transport:
The project "Installation of an electronic ticketing system on public transport in the city of Kyzylorda" is being implemented by AlemPay LLP within the framework of a public-private partnership through private investment.
In the city of Kyzylorda, all 323 city buses have 100% installed stationary validators and terminals of the electronic ticketing system. Currently, 32 routes (25 city and 7 suburban) are connected to the AlemPay system. To date, a differentiated tariff system has been introduced and measures have been taken to stimulate online payments. That is, cash payment is 130 tenge, and non-cash payment is 85 tenge.
According to the results of the first half of 2025, 98.4% of the total number of tickets sold in buses with validators installed were non-cash payments (i.e. out of 16,028,460 fare cards with validators installed, 15,784,049 were paid with transport cards and mobile applications). In addition, all buses of Kyzylorda Bus Park LLP have the SYSTEM.BUSPARK monitoring system - GPS/GLONASS for monitoring the direction of transport. Of the 323 intracity public transport, 323 (100%) are connected to the system. With its help, any projects for satellite monitoring of transport can be implemented. The service combines the basic functionality of a satellite monitoring system and special tools for public transport control: creating stops, optimizing routes, digitalizing stops, distributing vehicles by routes, monitoring urban, suburban and intercity passenger transportation according to a schedule, detailed reporting, a flexible system of access rights, and notification of stops inside the bus.
The dispatching system "SYSTEM.BUSPARK" is integrated with third-party systems NimBUS, 2Gis and Yandex.
In the field of housing and communal services:
In order to digitalize services provided by natural monopoly entities (GKP on RHU "Kyzylorda su zhuyesi", TOO "Kyzylorda tazalygy", JSC "Kyzylorda distribution electric grid company", GKP "Kyzylordateploelektrotsentr") in the Kyzylorda region, the I-Orda portal was created, which automated 85 types of services for individuals and legal entities. It was launched on October 20, 2023, and to date, 2,724 applications have been registered (328 applications for 2023, 1,522 applications for 2024, 874 applications for the first half of 2025). The portal is available on the website https://iorda.kz .
In the field of innovation ecosystem: Since April 17, 2023, the Astana Hub International Technopark, the Information Technology Center of the Kyzylorda Region Akim's Office and Korkyt Ata Kyzylorda University signed a tripartite memorandum, the Kyzylorda Hub business incubator was opened on the register of the regional hub with the aim of disseminating the experience of the Astana Hub International Technopark in the Kyzylorda region.

On January 21, 2025, under the chairmanship of the Prime Minister of the Republic of Kazakhstan O.A. Bektenova, in accordance with paragraph 2.4.2 of the minutes of the Government meeting, together with the international technopark Astana Hub, a roadmap for 2025 for the development of the technopark "Kyzylorda Hub" was developed.
Every year, with the support of the akim of the region, Smart city Kyzylorda "Hackathon" and the festival of innovative projects Innofest Qyzylorda are held in order to develop innovative IT projects. The Smart city Kyzylorda "Hackathon 2025" project was once again held in May, 317 participants took part in it, 93 projects were registered.
During the first half of 2025, the Kyzylorda Hub business incubator held 65 events. The total number of participants was 1,507 people.
In February-May 2025, the Scale Up Valley online incubation program was held. A webinar on the topic "Transforming data into successful solutions" is also held quarterly. The GameDev Center was also launched inside the Kyzylorda Hub. The center offers 26 students free courses in game creation. Honors graduates will also receive support for video game production.
Events were also organized in the following areas:
- AI BOOTCAMP - This project was implemented with the aim of improving the digital literacy of young people, developing innovative thinking and forming an entrepreneurial ecosystem (110 participants);
- AI new opportunities and prospects - a seminar on studying the ways of using AI in business, technology (45 participants);
- Pitch day - Presentations of startups and the history of their development. Useful tips from the founders of technology projects and the opportunity to meet IT entrepreneurs and ask questions (24 participants);
- AI Conference - Adaptation to artificial intelligence skills (125 participants);
- Competitive programming - The Federation of Sports Programming of Kazakhstan organized BOOTCAMP for young programmers (40 participants);
- Python - a course in the universal language of our time (16 participants);
- Competitive Programming Meetup (39 participants);
- Course "How to quickly create an MVP using No code solutions" (24 participants);
- Incubation program Scale Up (12 teams);
- Transforming data into successful solutions (94 participants).
Currently, 9 residents are registered in the Kyzylorda IT Park: Grand Master LLP (programming school), SMARTGENERATION LLP, Kazrobotics LLP, RedOrda IP, SAFE CYBERSPACE, FLYORDA IP, MetaSchool LLP, Vertex LLP, Kyzylorda Business Hub LLP.
In the period from January to May 2025, residents of the programming schools "GRAND master", "MetaSchool" and "VertexSchool" are planning to hold 121 MeetUp events. Since the beginning of the year, 48 MeetUps have already been held. In addition, RoadShow events are held to inform schoolchildren about choosing a profession in the IT field. As part of the Beta Career project, 25 young specialists work in the center under the state program.
Also in 2023, a representative office of the Sports Programming Federation was opened on the basis of the Korkyt Ata Kyzylorda University, which currently operates on a permanent basis.
In the field of urban management:
"Regional Geoinformation System"
In 2020, work began on the implementation of the Regional Geoinformation System (RGIS) project in the Kyzylorda region. The geoportal has open and closed contours corresponding to the approved requirements. All individuals and legal entities have access to the open contour. 175 layers are available in the open contour.
Currently, 8 types of public services are available on the geoportal website (https://orda.geoportal.kz):
- Adding a free land plot;
- Publication of a land plot in the Unified State Register of Real Estate;
- Provision of a land plot from state ownership by organizing and holding tenders (auctions) for the sale of a land plot or the right to lease land plots in electronic form;
- Request for availability of free agricultural land plots;
- Issuance of an architectural planning assignment;
- Acquisition of rights to land plots that are in state ownership, which does not require tenders (competitions, auctions);
- Making a decision to change the intended purpose of a land plot;
- Sale of a land plot to private ownership at one time or in installments.
Based on the Regional Geographic Information System, a service for monitoring the quality of highways has been developed and access has been provided to the city department of housing and communal services, passenger transport and highways to ensure completeness of information.
"Single Contact Center - 109"
Since 2020, the "Single Contact Center - 109" (hereinafter referred to as "Service-109") has been operating in the city of Kyzylorda, which accepts requests from residents and visitors of the city on all utility issues by calling the single number "109".
According to the results of the first half of 2025, 92,491 applications were received. Of these: accidents - 17,680, advisory questions - 17,279, complaints - 2,209, recommendations - 18, thanks - 208, requests for information - 55,097.
A total of 92,491 applications:
* by phone - 91,724/99.1%;
* via social networks - 767 / 0.8%.
A total of 28 people are involved in the work of the contact center (4 shifts). The 109 service operates 24/7.
According to the results of the first half of 2025, the average daily statistical number of applications received and registered was 15,415 applications.
In addition, the range of tools with which residents of the region can send requests or describe the situation in detail has been expanded:
(Call center 109, Komek mobile application, WhatsApp +7 (771) 700 01 09, Telegram bot: @kyzylorda109_user_bot, Instagram: kyzylorda109).
"Unified Duty Dispatch Service - 112"
In the Municipal State Institution "Rapid Response Center" of the Akim's Office of the Kyzylorda Region, the "Unified Duty Dispatch Service 112" (hereinafter referred to as "EDDS-112") has been operating since January 2021. "Unified Duty Dispatch Service - 112" receives and registers calls in the city of Kyzylorda from emergency services 101, 112 and line 102, processes them in an automated information system, sends them to emergency services and monitors their high-quality and timely execution.
According to the results of the first half of 2025, 86,713 calls were received by the "Unified Duty Dispatch Service - 112". Of these: fire extinguishing (101) - 667 calls, law enforcement issues (102) - 24,891 calls, ambulance services (103) - 889 calls, emergency situations line (112) - 673 calls, other messages (phone 43, phone 44) - 59,593.
All received notifications were sent to emergency response services and completed in a timely manner.
Mobile application "Smart Qyzylorda"
For the convenience of residents and visitors of the city, receiving online services and services, a single integrated mobile application "Smart Qyzylorda" was launched in 2019. The mobile application works on the Google Play and App Store platforms, 90 services are available to residents and visitors of the region:
- City in numbers;
- Education: schools, universities and colleges, parental control, schedule of sections and clubs, kindergartens;
- City services: reviews / complaints, my district police officer, checking tax arrears, calculating transport tax, calculator of targeted social assistance, housing queue number, land queue number, submitting an application to Komek109;
- Healthcare: medical organizations, making an appointment with a doctor, medical insurance, my clinic, doctor's assessment, calling a doctor at home, finding medicines, checking a sick leave certificate by QR;
- Calculation assistants: mortgage calculator, salary calculator, maternity benefit calculator, pension calculator;
- Safety: institutions providing beds in emergency situations, dangerous zones, fire safety, evacuation points, restricted areas, entertainment venues;
- Tourism: hotel, hostel or apartment rentals, museums and theaters, mausoleums and monuments, cinema schedules and ticket purchases Kinoplexx, cinema schedules and ticket purchases Zhibek Zholy, tower and ancient settlement, religious buildings, recreation areas and parks, food ordering glovoapp.com, events, shopping centers, leisure and entertainment, buildings, cafes and restaurants, karaoke bars, hotels, food ordering wolt.com, tourist routes and trails;
- Housing and communal services: solid waste recycling, lost and found;
- Internet speed measurement;
- Active citizen: surveys, voting;
- Ask the akim a question;
- Commercial services: checking Kazpost tracking, job search;
- Emergency assistance: first aid stations, panic buttons, disease identification memos;
- My payments: Kazakhtelecom (personal account), payment of fines, payment of utilities, Kazakhtelecom (phone number), payment of taxes;
- Cameras in the city from the RGIS portal;
- Transport: train station schedule, purchase of train tickets, city buses, bus stop boards, airport schedule, purchase of air tickets, vehicle inspection;
- News and events: events, prayer times, useful links;
- Price monitoring for the population;
- Selected products;
- Cameras on the map;
- Hackathon: greeting, sections, program, organizers;
- Cyber City: comic part 1, comic part 2 and magazine;

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Digitalization work completed in 2024

The digitalization of the region is carried out within the framework of the Reference Standard of "Smart" Cities (Approved by the order of the Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated April 30, 2024 No. 258 / NK).
In the field of security:
Today, 18,630 CCTV cameras are operating in the city of Kyzylorda. Of these, 7,148 are connected to the Operational Control Center. 20 Arkan speedometers are working to prevent road accidents in the city. In addition, in 2024, 100 CCTV cameras and 10 "Stationary speedometers" were installed in the city of Kyzylorda in pilot mode.
In places of mass gathering of citizens in the regional center, 15 "SOS" panic buttons were installed.
In accordance with the Code of Administrative Offenses, based on the results of 2024 (01.01-31.12.2024), 49,119 administrative offenses were identified in the city of Kyzylorda, including 40,548 traffic violations. Employees helped solve 138 crimes using a video camera.
In the future, it is planned to install 1,400 CCTV cameras, 19 intelligent intersections, 58 speedometers and reconstruct the regional operational control center.
To automate the reception and registration of incoming information in the duty units of 7 district police departments, the "Mini-COU" was modernized. 539 units of CCTV cameras and 49 units of stationary speedometers were put into operation.
In addition, within the framework of the project, the "COU 2.0" program was installed in city and district police departments. To improve the safety of children and prevent juvenile delinquency, the Safe School project has been implemented in preschool and secondary education institutions. There are 44 educational institutions in the city:
- 100% (44) are equipped with CCTV cameras;
- 100% (44) have panic buttons;
- 100% (44) are connected to the Police Department Operations Management Center.
In the social sphere:
Currently, all medical institutions in the region are equipped with the Damu-Med comprehensive medical information system and 100% computers. The electronic health passport of the region's residents is 93% complete. Attachment to a doctor and doctor's appointments are carried out electronically through the Damu-Med system by 47%.
In 15 medical institutions in the region, including: 8 district, one city and 6 regional medical institutions, telemedicine systems have been installed.
In order to prevent cases of loss of research results, as well as conducting repeated studies, medical documents require long-term and permanent storage, in connection with which the project "Implementation of the PACS system for the transmission and archiving of DICOM images" was implemented. The PACS system has been implemented in all 29 medical organizations, including all 18 medical organizations in the city of Kyzylorda.
In the field of transport:
The project "Installation of an electronic ticketing system on public transport in the city of Kyzylorda" was implemented within the framework of a public-private partnership through private investments of AlemPay LLP.
Out of 340 intracity public transport, 323 have stationary validators and terminals of the electronic ticketing system (95%). 25 intracity and 8 suburban routes are organized in the city of Kyzylorda. To date, a differentiated tariff system has been introduced and measures have been taken to stimulate online payments. That is, cash payment is KZT 130, and non-cash payment is 85 tenge. Currently, 32 route directions (100%) are connected to the AlemPay system.
According to the results of 2024 (01.01-31.12.2024), in buses where validators are installed, 97.85% of the total number of tickets sold are non-cash payments (i.e. out of 29,471,423 fare cards on which validators are installed, 28,837,681 were paid with transport cards, mobile applications).
In addition, all buses of Kyzylorda Bus Park LLP have the SYSTEM.BUSPARK monitoring system - GPS/GLONASS for monitoring the direction of transport movement. Of the 340 intracity public transport vehicles, 323 (95%) are connected to the system. With its help, any projects on satellite monitoring of transport can be implemented.
The system combines the basic functionality of satellite monitoring and special tools for monitoring public transport: creating stops, optimizing routes, digitizing stops, distributing vehicles by routes, monitoring urban, suburban and intercity passenger transportation according to the schedule, detailed reporting, a flexible system of access rights, notification of stops inside the bus.
The SYSTEM.BUSPARK dispatching system is integrated with third-party systems NimBUS, 2Gis and Yandex. In the sphere of housing and communal services:
In order to digitalize services provided by natural monopoly entities (Kyzylorda Su Zhuyesi State Enterprise for the Right of Economic Use, Kyzylorda Tazalygy LLP, Energoservis LLC, Kyzylorda Distribution Electricity Grid Company JSC, Kyzylordateploelektrotsentr State Enterprise) in the Kyzylorda region, the I-Orda portal was created, 85 business processes of natural monopoly entities for individuals and legal entities were automated, the services were launched on September 20, 2023, 1,850 applications were registered (328 applications by the end of 2023, 1,522 applications in 2024). The portal is available on the website https://iorda.kz .
In the sphere of innovation ecosystem:
On April 17, 2023, the Astana Hub international technopark, the KSU "Center for Information Technologies" of the Kyzylorda Region Akim's Office and the Korkyt Ata Kyzylorda University signed a trilateral memorandum and the Kyzylorda Hub business incubator opened as a regional hub with the aim of disseminating the experience of the Astana Hub international technopark in the Kyzylorda region.
In order to develop innovative IT projects, such events as Pecha Kucha Kyzylorda, Smart city Kyzylorda "Hackathon", and the festival of innovative projects Innofest Qyzylorda are held.
According to the results of 2024 (01.01-31.12.2024), the regional hub held 112 events. The total number of participants was 4,383 people.
The Kyzylorda Hub Idea Battle and EdTech Hackathon Kyzylorda competitions were held on a large scale. In 2024, 21 people received education under the Tech girls and She-commerce for women programs. Also, in order to improve digital literacy among citizens with disabilities, the Digital Skills boost program is being held. In this program, 20 citizens improved their digital literacy skills.
Events were also organized in the following areas:
- Pizza pitch Kyzylorda - pitching of startup projects, 35 participants;
- Skills Up program to improve digital skills among young people, 92 participants;
- Regional competition of startup projects Kyzylorda Idea Batlle, 43 participants, prize fund of 500,000 tenge;
- Startup Academy program seminars: 10 seminars, 82 participants;
- EdTech Hackathon Kyzylorda regional hackathon of projects in the field of education, 130 participants, prize fund of 500,000 tenge;
- Girls in ICT party - 30 participants;
- Level Up game creation program - 12 participants;
- AI-Urpaq program - 92 participants;
- AI-Skillboost course - 40 participants;
- GameDev workshop and GameLab Kbtu Speaker talks - 28 participants;
- Nocode Bootcamp -12 participants;
- Techno Women Kyzylorda Forum - 250 participants;
- Drone Bootcamp program - 34 participants.
Currently, there are 9 residents registered in the Kyzylorda IT Park: Grand Master LLP (programming school), SMARTGENERATION LLP, Kazrobotics LLP, RedOrda IP, SAFE CYBERSPACE, FLYORDA IP, MetaSchool LLP, Vertex LLP, Kyzylorda Business Hub LLP.
VERTEX SCHOOL programming school is taking part in the Tech Orda program, organized by the Astana Hub international IT startup technopark. As part of the program, 16 people were trained in 2024.
The GameDev Center was also launched inside the Kyzylorda Hub. The center offers 26 students free courses on game creation. Graduates with honors will also receive support for video game production.
Also in 2023, a representative office of the Sports Programming Federation was opened at the Korkyt Ata Kyzylorda University. In 2024, the following events were held: Best IT Teacher, regional championship, meeting with students of the regional ecosystem with representatives of local IT companies, regional youth Olympiad.
In the field of urban management:
"Regional geographic information system".
In 2020, work began on the implementation of the "Regional geographic information system" (RGIS) project in the Kyzylorda region. The geoportal has open and closed contours corresponding to the approved requirements. All individuals and legal entities have access to the open contour.
Currently, 9 types of public services are available on the geoportal (https://orda.geoportal.kz):
- Adding a free land plot;
- Publication of a land plot in the Unified State Register of Real Estate;
- Provision of a land plot from state ownership through the organization and holding of tenders (auctions) for the sale of a land plot or the right to lease land plots in electronic form;
- Request for the availability of free agricultural land plots;
- Issuance of an architectural and planning assignment;
- Acquisition of rights to land plots that are in state ownership, which does not require tenders (competitions, auctions);
- Making a decision to change the intended purpose of a land plot;
- Sale of a land plot into private ownership in one lump sum or in installments.
- Granting the right to a land plot within the city of republican significance, the capital, cities of regional and district significance.
Currently, within the framework of the reference standard of "smart" cities, a service for monitoring the quality of roads has been developed based on the Regional Geographic Information System and access has been provided to the city department of housing and communal services, passenger transport and roads to ensure completeness of information.
"Single Contact Center - 109".
Since 2020, the "Single Contact Center - 109" (hereinafter referred to as "Service-109") has been operating in the city of Kyzylorda, which accepts requests from residents and visitors of the city on all communal issues by calling a single number "109". According to the results of 2024 (01.01-31.12.2024), 167,237 applications were received. Of these: accidents - 36,266, advisory questions - 31,794, complaints - 4,892, recommendations - 73, thanks - 244, requests for information - 93,968.
Total 167,237 applications:
- by phone - 167,226 / 99.9%;
- via social networks - 11 / 0.1%.
A total of 28 people are involved in the work of the contact center (4 shifts). Service-109 operates 24/7.
In 2024, the average daily statistical number of applications received and registered was 14,092 applications.
In addition, the range of tools with which residents of the region can send requests or describe the situation in detail has been expanded: (Call center 109, Komek mobile application, WhatsApp +7 (771) 700 01 09, Telegram bot: @kyzylorda109_user_bot, Instagram: kyzylorda109).
"Unified Duty Dispatch Service - 112"
In the Municipal State Institution "Rapid Response Center" of the Akim's Office of the Kyzylorda Region, the "Unified Duty Dispatch Service 112" (hereinafter referred to as "EDDS-112") has been operating since January 2021. "Unified Duty Dispatch Service - 112" receives and registers calls in the city of Kyzylorda from emergency services 101, 112 and the 102 lines, processes them in an automated information system, sends them to emergency services and monitors their high-quality and timely execution.
According to the results of 2024 (01.01-31.12.2024), 123,838 calls were received by the "Unified Duty Dispatch Service-112". Of these: 973 calls for fire extinguishing (101), 112,154 calls for law enforcement issues (102), 5,075 calls for ambulance services, and 1,247 calls for emergency situations (112).
All received notifications were sent to emergency response services and completed in a timely manner.
Mobile application "Smart Qyzylorda"
For the convenience of residents and visitors of the city, receiving online services and services, a single integrated mobile application "Smart Qyzylorda" was launched in 2019. The mobile application works on the Google Play and App Store platforms, 86 services are available to residents and visitors of the region:
- City services: search for a district inspector, check for tax arrears, calculator of targeted social assistance, queue number for land, queue number for housing, reviews / complaints, calculation of transport tax, filing an application on Komek109;
- Ask a question to the akim;
- Republican referendum;
- Healthcare: medical organizations, making an appointment with a doctor, medical insurance, my clinic, assessment of doctors, calling a doctor at home, finding medicines, checking a sick leave certificate by QR;
- Education: schools, universities and colleges, schedules of sections and clubs, kindergartens, parental control;
- Transport: train station schedule, purchase of train tickets, city buses, bus stop boards, airport schedule, purchase of airline tickets, taxi parking spaces, vehicle inspection;
- Commercial services: checking Kazpost tracking, job search;
- Selected products;
- Leisure:
- Active citizen: surveys, voting;
- News: events, prayer times, useful links;
- Tourism: renting hotels, hostels or apartments, mausoleums and monuments, tower and ancient settlement, museums and theaters, buildings, religious buildings, events, cinemas and tickets Kinoplexx, cafes and restaurants, hotels, food ordering, shopping centers, leisure and entertainment, cinemas and tickets Zhibek Zholy, karaoke bars, recreation areas and parks;
- Housing and communal services: solid waste recycling, lost property;
- My payments: Kazakhtelecom (personal account), payment of fines, payment of utilities, Kazakhtelecom (phone number), payment of taxes, Single aggregate payment;
- Security: institutions providing beds in emergency situations, dangerous zones, Zhanakorganay district, Zhalagash village, fire safety, evacuation points, restricted areas, entertainment venues;
- Cameras on the map;
- Emergency assistance: ambulance stations, panic buttons, disease identification reminders;
- Cyber City: comics and magazine;
- Information about large-scale events held annually in the region ("Inno.Fest", "Smart City Hackathon", "Pecha Kucha Kyzylorda", etc.) can be viewed in the mobile application.

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Work done on digitalization for the 9 months of 2024

Digitalization of the region was carried out within the reference standard “Smart” cities (Approved by the decree of Minister of digital development, innovation and aerospace industry of the Republic of Kazakhstan dated April 30, 2024 No.258/NK).
Security
Today, there are 18,630 CCTV cameras in the city of Kyzylorda. Of these, 5860 are connected to the Operational Control Center. 20 speed meters called “Arkan” work to prevent road accidents in the city. In addition, the Department of Passenger Transport and Highways of the Kyzylorda Region and “Korkem Telecom” LLP signed a memorandum. 100 units of CCTV cameras and 10 units of “stationary speed meters” were installed and put into operation in pilot mode in the city of Kyzylorda.
Currently, 15 “SOS” alarm button devices have been installed in crowded places in the regional center, thus the Kyzylorda City Police Department is equipped with modern technology.
In accordance with articles of Code of RK on Administrative Offences, as a result of 9 months of 2024, 41025 administrative offences were detected in Kyzylorda city. Of these, 33555 were identified as road traffic offences. Staff contributed to the detection of 121 crimes through a video camera.
In the future, it is planned to install 1,400 CCTV cameras, 19 smart intersections, 58 speedtimers and the reconstruction of the Operations Control Centre.
To increase the safety of children and prevention of offenses among minors in organizations of pre-school and secondary education, the project «Safe school» is implemented. In the city 44 educational organizations:
- 100% (44) provided with video surveillance cameras;
- Alarm buttons are installed in 100% (44);
- 100% (44) connected to the Operational Control Center of the Police Department.
In social sphere
At the current time all medical organization to the district level and below the district level provided with computers by 100% and internet at least 4 Mbit/s by 93.2%. All medical organizations are provided with complex medical information system «Damu-med». 93% of residents' e-health passport is filled out. Attachment to the doctor, appointment of the doctor is carried out electronically through the system «Damu-med» by 47%.
In 15 medical organizations of the region, also 8 district, one city and 6 regional medical organizations, complexes of telemedicine devices were installed. As a result of 9 months of 2024 (01.01-30.09.2024), the number of telemedicine consultations is amounted to 703. Of these, 52 consulted by national centres and 651 consulted by regional medical organizations.
In order to prevent cases of loss of research results, as well as repeated examinations, medical documents require long-term and permanent storage, and therefore the project “Implementation of the PACS system for the transfer and archiving of DICOM images” was implemented. The PACS system has been implemented in all 29 medical organizations that are part of the Health Department of the Kyzylorda region, as well as in the form of ownership, including in all 18 medical organizations in the city of Kyzylorda.
Currently, the main task in the field of digitalization of healthcare is the integration of information systems of the Ministry of Health and its subordinate organizations. To solve this problem, today there is a transition to a new digital architecture of electronic health care e-Health, within the framework of which it is planned to ensure the formation of a national electronic health passport of citizens, the transition to the use of microservice architecture and the creation of a reference database.
In the field of transport
Work is underway to implement the project “Installation of an electronic ticketing system on public transport in Kyzylorda city”. The project is being implemented by “AlemPay” LLP within the framework of a public-private partnership through private investment.
Of the 340 intracity public transport systems, 320 have installed stationary validators and electronic ticketing system terminals (94,11%). There are 25 intracity and 8 suburban routes throughout the city of Kyzylorda. Today, passengers use the Kaspi.kz, Halyk bank applications, applications of cellular operators Activ and Kcell (cashback – KZT 25), Beeline (cashback – KZT 10), as well as online payment through transport cards and SMS.
Currently, 32 directions are connected to the AlemPay system.
According to the results of the third quarter of 2024 (01.01-30.09.2024), in buses where validators are installed, 97.75% of the total number of tickets sold are non-cash payments (i.e. out of 20973507 fare cards on which validators are installed, 20503270 were paid with transport cards, mobile applications).
In addition, all buses of Kyzylorda Bus Park LLP have a SYSTEM.BUSPARK monitoring system - GPS / GLONASS for monitoring the direction of transport. Of 340 intracity public transport, 320 (94.11%) are connected to the system. With its help, any projects for satellite monitoring of transport can be implemented.
The system was developed specifically for Kyzylorda Bus Park LLP. The service combines the basic functionality of the satellite monitoring system and special tools for public transport control: creating stops, optimizing routes, digitalizing stops, distributing vehicles by routes, monitoring urban, suburban and intercity passenger transportation according to the schedule, detailed reporting, a flexible system of access rights, notification of stops inside the bus. The dispatching system "SYSTEM.BUSPARK" via API integrates with third-party systems NimBUS, 2Gis and Yandex, in addition, the system helps dispatchers of TOO "Bus Park "Kyzylorda" plan routes and monitor their implementation.
In the field of housing and communal services:
In order to digitalize the services provided by subjects of natural monopolies (GKP at the Kyzylorda Su Zhuyesi PVC, Kyzylorda Tazalygy LLP, Energoservice DTOO, Kyzylorda Distribution Electric Grid Company JSC, Kyzylorda Teploelektrotsentr GKP) the portal “I-Orda” was created in the Kyzylorda region ", 85 business processes of natural monopolies for individuals and legal entities were automated, services were launched on September 20, 2023, 1595 applications were registered (by the end of 2023, 328 applications, for 3rd quarter of 2024, 1267 applications). The portal is available on the website https://iorda.kz.
In the sphere of innovation ecosystem:
Since April 17, 2023, the International Technopark Astana Hub, the State Institution "Center for Information Technologies" of the Kyzylorda Region Akim's Office and the Korkyt Ata Kyzylorda University signed a trilateral memorandum, the Kyzylorda Hub business incubator was opened on the register of the regional hub in order to disseminate the experience of the international technopark Astana Hub in the Kyzylorda region.
Every year, with the support of the regional akim, Pecha Kucha Night Kyzylorda, the Smart city Kyzylorda "Hackathon 2024", and the festival of innovative projects Innofest Qyzylorda are held in order to develop innovative IT projects.
According to the results of the third quarter of 2024 (01.01-30.09.2024), the Kyzylorda Hub business incubator held 91 events. The total number of participants is 3150 people.
The Kyzylorda Hub Idea Battle and EdTech Hackathon Kyzylorda competitions were held on a large scale. 21 young girls are studying under the Tech girls and She-commerce for women programs. Also, in order to improve digital literacy among citizens with disabilities, the Digital Skills boost program is being held. In this program, 20 citizens improve their digital literacy skills.
The following events were also organized:
- Pizza pitch Kyzylorda - pitching of startup projects, 35 participants;
- Skills Up program for improving digital skills among young people, 92 participants;
- Regional competition of startup projects Kyzylorda Idea Batlle, 43 participants, prize fund of 500,000 tenge;
- Startup Academy program seminars: 10 seminars, 82 participants;
- EdTech Hackathon Kyzylorda regional hackathon of projects in the field of education, 130 participants, prize fund of 500,000 tenge;
- Girls in ICT party - 30 participants;
- Level Up game creation program - 12 participants;
- AI-Urpaq program - 92 participants;
- AI-Skillboost course - 40 participants;
- GameDev workshop and GameLab Kbtu Speaker talks - 28 participants;
- Nocode Bootcamp -12 participants;
- Techno Women Kyzylorda Forum - 250 participants;
- Drone Bootcamp Program - 34 participants.
The programming school "VERTEX SCHOOL" will take part in the "Tech Orda 2024" program, organized by the international technopark of IT startups "Astana Hub". Within the framework of the program, it is planned to train 16 more people in 2025.
The GameDev Center has also been launched inside the "Kyzylorda Hub". Currently, 26 students are taking free game courses at the center. Also, graduates with honors will receive support for the production of video games.

In the field of urban management:
"Regional geographic information system".
In 2020, work began on the implementation of the "Regional geographic information system" (RGIS) project in the Kyzylorda region. The geoportal has open and closed contours corresponding to the approved requirements. All individuals and legal entities have access to the open contour.
Currently, 9 types of public services are available on the geoportal website (https://orda.geoportal.kz):
- Adding a free land plot;
- Publication of a land plot in the Unified State Register of Real Estate;
- Provision of a land plot from state ownership through the organization and holding of tenders (auctions) for the sale of a land plot or the right to lease land plots in electronic form;
- Request for the availability of free agricultural land plots;
- Issuance of an architectural and planning assignment;
- Acquisition of rights to land plots that are in state ownership, which does not require tenders (competitions, auctions);
- Making a decision to change the intended purpose of a land plot;
- Sale of a land plot into private ownership at one time or in installments.
- Granting the right to a land plot within the city of republican significance, the capital, cities of regional and district significance.
Currently, within the framework of the reference standard of "smart" cities, work is underway to control the quality of highways based on the Regional Geoinformation System.
the Unified contact center - 109".
Since 2020, the "the Unified Contact Center - 109" (hereinafter referred to as "Service-109") has been operating in the city of Kyzylorda, which accepts requests from residents and visitors of the city on all utility issues by calling a single number "109".
According to the results of the third quarter of 2024 (01.01-30.09.2024), 127,971 applications were received. Of these: accidents - 28,939, advisory questions - 21,750, complaints - 4,065, recommendations - 56, thanks - 188, requests for information - 72,976.
Total 127,971 applications:
* by phone - 127,964 / 99.9%;
* via social networks - 7 / 0.1%.
In total, 28 people (4 shifts) are involved in the work of the contact center. Service-109 operates 24/7.
In 2024, the average daily statistical number of applications received and registered was 14,092 applications.
In addition, the range of tools with which residents of the region can send requests or describe the situation in detail has been expanded: (Call-center 109, Komek mobile application,
WhatsApp +7 (771) 700 01 09,
Telegram bot: @kyzylorda109_user_bot, Instagram: kyzylorda109).

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Work done on digitalization for the 6 months of 2024

Digitalization of the region was carried out within the reference standard “Smart” cities (Approved by the decree of Minister of digital development, innovation and aerospace industry of the Republic of Kazakhstan dated April 30, 2024 No.258/NK).
Security
Today, there are 18,461 CCTV cameras in the city of Kyzylorda. Of these, 5258 are connected to the Operational Control Center. 20 speed meters called “Arkan” work to prevent road accidents in the city. In addition, the Department of Passenger Transport and Highways of the Kyzylorda Region and “Korkem Telecom” LLP signed a memorandum. 100 units of CCTV cameras and 10 units of “stationary speed meters” were installed and put into operation in pilot mode in the city of Kyzylorda.
Currently, 15 “SOS” alarm button devices have been installed in crowded places in the regional center, thus the Kyzylorda City Police Department is equipped with modern technology.
In accordance with articles of Code of RK on Administrative Offences, as a result of 6 months of 2024, 24936 administrative offences were detected in Kyzylorda city. Of these, 20,418 were identified as road traffic offences. Staff contributed to the detection of 84 crimes through a video camera.
In the future, it is planned to install 1,400 CCTV cameras, 19 smart intersections, 58 speedtimers and the reconstruction of the Operations Control Centre.
To improve the safety of children and prevent delinquency among minors, the project «Safe school» is being implemented in pre-school and secondary education organizations. As part of the project, cameras were installed in 35 schools and 28 kindergartens. In the region of 297 public schools:
- 100% (297) provided with video surveillance cameras;
100 per cent of schools (297) have set alarm buttons;
- 96.96 % of schools (288) are connected to the Operational Management Centre of the Police Department;
74.4% of schools located in the city of Kyzylorda, with more than 700 children and staff, are fully provided with a turnstile (221 schools);
Schools with more than 700 children and staff located in Kyzylorda are provided with a specialized protection service (113 schools).
In social sphere
At the current time all medical organization to the district level and below the district level provided with computers by 100% and internet at least 4 Mbit/s by 93.2%. All medical organizations are provided with complex medical information system «Damu-med». 93% of residents' e-health passport is filled out. Attachment to the doctor, appointment of the doctor is carried out electronically through the system «Damu-med» by 47%.
In 15 medical organizations of the region, also 8 district, one city and 6 regional medical organizations, complexes of telemedicine devices were installed. As a result of 6 months of 2024 (01.01-30.06.2024), the number of telemedicine consultations is amounted to 524. Of these, 29 consulted by national centres and 485 consulted by regional medical organizations.
In order to prevent cases of loss of research results, as well as repeated examinations, medical documents require long-term and permanent storage, and therefore the project “Implementation of the PACS system for the transfer and archiving of DICOM images” was implemented. The PACS system has been implemented in all 29 medical organizations that are part of the Health Department of the Kyzylorda region, as well as in the form of ownership, including in all 18 medical organizations in the city of Kyzylorda.
Currently, the main task in the field of digitalization of healthcare is the integration of information systems of the Ministry of Health and its subordinate organizations. To solve this problem, today there is a transition to a new digital architecture of electronic health care e-Health, within the framework of which it is planned to ensure the formation of a national electronic health passport of citizens, the transition to the use of microservice architecture and the creation of a reference database.
In the field of transport
Work is underway to implement the project “Installation of an electronic ticketing system on public transport in Kyzylorda city”. The project is being implemented by “AlemPay” LLP within the framework of a public-private partnership through private investment.
Of the 360 intracity public transport systems, 266 have installed stationary validators and electronic ticketing system terminals (73.8%). There are 25 intracity and 8 suburban routes throughout the city of Kyzylorda. Today, passengers use the Kaspi.kz, Halyk bank applications, applications of cellular operators Activ and Kcell (cashback – KZT 25), Beeline (cashback – KZT 10), as well as online payment through transport cards and SMS.
Based on the results of 6 months of 2024 (01.01-30.06.2024), on buses where validators are installed, 97.61 % of the total number of tickets sold were made by non-cash payments (i.e.,out of 13 768 015 copies of fares on which validators installed, 13 438 441 paid by transport cards, mobile applications).
In addition, all buses of “Kyzylorda Bus Park” LLP have a monitoring system “SYSTEM.BUSPARK” - GPS/GLONASS to control the direction of traffic. Of the 360 intracity public transport, 266 (73.8%) are connected to the system. With its help, you can implement any projects on satellite monitoring of transport.
The customized system was designed specifically for Kyzylorda Bus Park LLP, merging satellite monitoring features with specialized tools for overseeing public transportation operations. This includes managing stops, optimizing routes, digitalizing stops, coordinating vehicle distribution, monitoring various types of passenger transportation, generating detailed reports, implementing a flexible access rights system, and providing in-bus stop notifications. The dispatch system "SYSTEM.BUSPARK" is capable of integrating with external systems such as NimBUS, 2Gis, and Yandex through API, aiding dispatchers in flight planning and monitoring at Kyzylorda Bus Park LLP.
In the field of housing and communal services:
In order to digitalize the services provided by subjects of natural monopolies (GKP at the Kyzylorda Su Zhuyesi PVC, Kyzylorda Tazalygy LLP, Energoservice DTOO, Kyzylorda Distribution Electric Grid Company JSC, Kyzylorda Teploelektrotsentr GKP) the portal “I-Orda” was created in the Kyzylorda region ", 85 business processes of natural monopolies for individuals and legal entities were automated, services were launched on September 20, 2023, 1,398 applications were registered (by the end of 2023, 328 applications, for the first half of 2024, 1,070 applications). The portal is available on the website https://iorda.kz.
An innovative ecosystem
From April 17, 2023, the Astana Hub International Technology Park, the MSI “Information Technology Center” of the Akim’s Office of the Kyzylorda Region, and the Korkyt Ata Kyzylorda University signed a tripartite memorandum. This led to the opening of the "Kyzylorda Hub" business incubator as part of the regional hub, aiming to share the expertise of the Astana International Technology Park Hub in the Kyzylorda region. Annually, supported by the regional akim, events like Pecha Kucha Night Kyzylorda, the Smart City Kyzylorda hackathon "Hackathon 2024," and the festival of innovative projects Innofest Qyzylorda are organized to foster the development of innovative IT projects. In the first half of 2024, the Kyzylorda Hub business incubator hosted 77 events with a total of 2259 participants.
The Kyzylorda Hub Idea Battle and EdTech Hackathon Kyzylorda competitions were held on a large scale. 21 young girls are studying in the Tech girls and She-commerce program for women. Also, in order to increase digital literacy among citizens with disabilities, the Digital Skills boost program is being carried out. In this program, 20 citizens improve their digital literacy skills.
Events were also organized in the following areas:
- Pizza pitch Kyzylorda - pitching startup projects, 35 participants;
- Skills Up program to improve digital skills among young people, 92 participants;
- Regional competition of startup projects Kyzylorda Idea Batlle, 43 participants, prize fund KZT 500,000;
- Seminars of the Startup Academy program: 10 seminars, 82 participants;
- EdTech Hackathon Kyzylorda regional hackathon of projects in the field of education, 130 participants, prize fund KZT 500,000;
- Girls in ICT party - 30 participants;
- Level Up game creation program - 12 participants;
- AI-Urpaq program - 92 participants;
- AI-Skillboost course - 40 participants;
- GameDev workshop and GameLab Kbtu Speaker talks - 28 participants;
- Nocode Bootcamp -12 participants;
- Techno Women Kyzylorda Forum - 250 participants;
- Drone Bootcamp program - 34 participants.
In 2024, 3 residents of the regional technology park (“VERTEX SCHOOL”, “Meta School”, “GrandMaster”) entered the Tech Orda project and fully passed the independent audit of the commission. Currently “VERTEX SCHOOL” received a voucher at the regional level.
“Regional geoinformation system”
In 2020, work on implementation “Regional geoinformation system” project in the Kyzylorda region was started. Geoportal has open and closed contours according to the approved requires. All individuals and legal entities have access to open contour.
To date, at the geoportal website (https://orda.geoportal.kz), 8 public services are available:
- Adding vacant plot of land;
- Publication of land plots in the Unified State Real Estate Cadastre;
- Providing a land plot from state ownership through the organization and holding of tenders (auctions) for the sale of a land plot or the right to lease land plots in electronic form;
-Request for the availability of vacant agricultural land plots;
-Issuance of architectural and planning assignments;
-Acquisition of rights to land plots that are state-owned, which does not require bidding (competitions, auctions);
-Making a decision to change the intended purpose of the land plot;
-Sale of a land plot into private ownership at a time or in installments.
"Unified Contact Center - 109"
Since 2020, the “Unified Contact Center - 109” (hereinafter referred to as “Service-109”) has been operating in the city of Kyzylorda, which receives requests from residents and guests of the city on all utility issues via a single number “109”.
Based on the results of 6 months of 2024 (01.01-30.06.2024), 89739 applications were received. Of these: accidents - 20143, advisory questions - 14355, complaints - 2916, recommendations - 36, thanks - 137, requests for information - 52152.
Total 89739 applications:
* By phone – 14441 / 99,9%
* Via social networks – 2 / 0,1%.
In total, 28 people are involved in the work of the contact center (4 shifts). Service-109 operates 24/7.
In 2024, the daily average number of applications received and registered was 388.
In 2024, the average daily statistical number of applications received and registered was 498 applications.
In addition, the range of tools with which residents of the region can send appeals or describe the situation in detail has been expanded:
(Call center 109, Komek mobile application, WhatsApp +7 (771) 700 01 09, Telegram bot: @kyzylorda109_user_bot, Instagram: kyzylorda109).

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Work done on digitalization for the first quarter of 2024

Digitalization of the region was carried out within the national project “Technological breakthrough through the digitization, science and innovation” (PP RK dated October 12, 2021 No.727) and reference standard of “Smart” cities (MDDDAI of the RK dated July 1, 2022 No. 227/НҚ).
By the result of 2023, Kyzylorda city is in the 14th position in the Republican rating of “Smart” cities (with a 55% approval rating).
In the sphere of education
297 state schools were connected to the Internet and to the informational system electronic journal “Kundelik”. 23 860 teachers, 170 397 participants and 114 230 parents were registered in the system.
Also, to give parents the ability to monitor their children's attendance, reduce absenteeism, and minimize missed classes, the "Kundelik. Tracker" was introduced.
To improve the safety of children and prevent crime among minors, the “Safe School” project is being implemented in preschool and secondary education organizations.
As part of the project, cameras will be installed in 35 schools and 28 kindergartens in 2024.
In the region of 297 public schools:
- 100% (297) are provided with CCTV cameras;
- 100% of schools (297) have panic buttons installed;
- 96.96% of schools (288) are connected to the Operational Control Center of the Police Department;
- 74.4% of schools located in the city of Kyzylorda, with a number of children and staff of more than 700 people, are fully equipped with turnstiles (221 schools).
- schools with more than 700 children and staff, located in the city of Kyzylorda, are provided with a specialized security service (113 schools).
In the sphere of healthcare
At the current time all medical organization to the district level and below the district level provided with computers by 100% and internet at least 4 Mbit/s by 93.2%.
All medical organizations are provided with complex medical information system «Damu-med». 93.6% of residents' e-health passport is filled out. Attachment to the doctor, appointment of the doctor is carried out electronically through the system «Damu-med» by 47%.
In 15 medical organizations of the region, also 8 district, one city and 6 regional medical organizations, complexes of telemedicine devices were installed. As the results of January – March 2024, the number of telemedicine consultations consist 280. Of these, 23 consulted by national centres and 257 consulted by regional medical organizations.
In order to prevent cases of loss of research results, as well as repeated examinations, medical documents require long-term and permanent storage, and therefore the project “Implementation of the PACS system for the transfer and archiving of DICOM images” was implemented. The PACS system has been implemented in all 25 medical organizations that are part of the Health Department of the Kyzylorda region, as well as in the form of ownership, including in all 18 medical organizations in the city of Kyzylorda.
Currently, the main task in the field of digitalization of healthcare is the integration of information systems of the Ministry of Health and its subordinate organizations. To solve this problem, today there is a transition to a new digital architecture of electronic health care e-Health, within the framework of which it is planned to ensure the formation of a national electronic health passport of citizens, the transition to the use of microservice architecture and the creation of a reference database.
In the field of security
To date, 18278 cameras have been installed in the city. Of these, 4090 have been connected to the center for operational management. 20 speed detection systems named “Arkan” work to prevent traffic accidents in the city. In addition, police patrols provided tablets and work in an electronic system.
In the future, it is planned to install 1 400 CCTV cameras, 20 smart intersections, 55 speed detection systems and reconstruct the Operational control center.
In the field of transport:
Work is underway to implement the project “Installation of an electronic ticketing system on public transport in Kyzylorda city”. The project is being implemented by “AlemPay” LLP within the framework of a public-private partnership through private investment.
Of the 360 intracity public transport systems, 266 have installed stationary validators and electronic ticketing system terminals (73.8%). There are 25 intracity and 8 suburban routes throughout the city of Kyzylorda. Today, passengers use the Kaspi.kz, Halyk bank applications, applications of cellular operators Activ and Kcell (cashback – KZT 25), Beeline (cashback – KZT 10), as well as online payment through transport cards and SMS.
Based on the results of the first quarter of 2024 (01.01-31.03.2024), on buses where validators are installed, 97.99% of the total number of tickets sold were made by non-cash payments (i.e.,out of 2 235 707 copies of fares on which validators installed, 2 190 695 paid by transport cards, mobile applications).
In addition, all buses of “Kyzylorda Bus Park” LLP have a monitoring system “SYSTEM.BUSPARK” - GPS/GLONASS to control the direction of traffic. Of the 360 intracity public transport, 266 (73.8%) are connected to the system. With its help, you can implement any projects on satellite monitoring of transport.
In the field of housing and communal services:
In 2023, through the services of the company "ERTS-ORDA" LLP in the city of Kyzylorda, SCE on PVC “Kyzylorda Tazalygy”, SCE on PVC “Kyzylorda su zhuyesi” and SCE on PVC “Kyzylordateploelektrocentr” were connected to the Unified Settlement Center.
In 2024, it is planned to carry out public procurement procedures for the “Unified Settlement Center”.
In 2024, it is planned to install a smart lighting system with 5 000 LED energy-saving lamps.
In the field of urban governance
“Regional geoinformation system”
In 2020, work on implementation “Regional geoinformation system” project in the Kyzylorda region was started. Geoportal has open and closed contours according to the approved requires. All individuals and legal entities have access to open contour.
To date, at the geoportal website (https://orda.geoportal.kz), 8 public services are available:
- Adding vacant plot of land;
- Publication of land plots in the Unified State Real Estate Cadastre;
- Providing a land plot from state ownership through the organization and holding of tenders (auctions) for the sale of a land plot or the right to lease land plots in electronic form;
-Request for the availability of vacant agricultural land plots;
-Issuance of architectural and planning assignments;
-Acquisition of rights to land plots that are state-owned, which does not require bidding (competitions, auctions);
-Making a decision to change the intended purpose of the land plot;
-Sale of a land plot into private ownership at a time or in installments.
Situational center
In 2020, Informational and analytical system “Nomad” in Situational center of the Kyzylorda regional akimat was launched.
The main goal of the system is timely and effective provision of information support for managerial decision-making by the management of the region, based on integration, regular provision of information and analysis of reliable and relevant information on socio-economic development, socio-political situation, daily operational monitoring of the region and execution of control orders.
1. Information is entered daily and sent to the Presidential Administration while simultaneously monitoring the operational situation in the region. This includes data on debts of organizations and the population for housing and economic activities, the number of calls to the State Fund for Medical Care services, the number of hospitalized patients, daily electricity consumption in the region, drinking water consumption, transportation volume, and natural gas consumption in the city of Kyzylorda.
2. Socio-economic development of the region, which comprises 90 indicators, incorporates data from the National Bureau of Statistics of the Agency for Strategic Planning and Reforms of the Republic of Kazakhstan (NBSASPR). This data is refreshed annually at the start of each year.
3The socio-political situation in the region is monitored by tracking the quarterly number of social tension hotspots, monthly negative information reports, monthly calls to the unified emergency service 112, and monthly calls to the 109-Unified Contact Center.
4. Indicators are introduced monthly into price monitoring in the region (prices for socially important goods and fuels and lubricants).
There is also a module “Passport of Districts”, which contains data from 7 districts of the region and the city of Kyzylorda.
Currently, work is underway to modify the “Education”, “Healthcare” and “Transport” blogs, as well as to improve the design using modern design trends.
Project "I-Orda"
In order to digitalize the services provided by subjects of natural monopolies (State Enterprise at the Kyzylorda Su Zhuyesi PVC, Kyzylorda Tazalygy LLP, Energoservice DTOO, Kyzylorda Distribution Electric Grid Company JSC, State Enterprise Kyzylorda Teploelektrotsentr) the portal “I-Orda” was created in the Kyzylorda region ", 85 business processes of natural monopolies for individuals and legal entities were automated; services were launched on September 20, 2023 (303 applications were registered in 2024). The portal is available on the website https://iorda.kz.
"Unified duty dispatch service - 112"
In the Municipal State Institution “Rapid Response Center” of the Akim’s Office of the Kyzylorda Region, “Unified Duty Dispatch Service 112” (hereinafter referred to as “UDDS-112”) has been operating since January 2021. “Unified Duty Dispatch Service - 112” receives and registers calls from emergency services in the city of Kyzylorda. “UDDS-112” receives and registers calls from emergency services 101, 102, 112 and on line 102, processing in an automated information system, referral to emergency services and monitoring of quality and timely execution.
According to the results of the first quarter (01.01-31.03.2024), the “Unified Duty Dispatch Service-112” received 31,886 calls. Of these: fire extinguishing (101) - 154 calls, law enforcement issues (102) - 29,301 calls, ambulance services - 2,190 calls, emergency line (112) - 241 calls.
All received notifications were sent to emergency response services and completed in a timely manner.
"Unified Contact Center - 109"
Since 2020, the “Unified Contact Center - 109” (hereinafter referred to as “Service-109”) has been operating in the city of Kyzylorda, which receives requests from residents and guests of the city on all utility issues via a single number “109”.
Based on the results of the first quarter (01.01-31.03.2024), 34,873 applications were received. Of these: accidents - 8401, advisory questions - 6141, complaints - 1205, recommendations - 8, thanks - 57, requests for information - 19061.
Total 34873 applications:
* By phone – 32384 / 99.9%;
* Via social networks – 17 / 0.04%.
The contact center employs a total of 28 people. Service-109 operates 24/7.
The average number of applications received and registered per day was 388 at the end of the first quarter.
In addition, the range of tools with which residents of the region can send appeals or describe the situation in detail has been expanded:
1) Call center 109;
2) Komek mobile application;
3) WhatsApp +7 (771) 700 01 09;
4) Telegram bot: @kyzylorda109_user_bot;
5) Instagram: kyzylorda109.
Mobile application "Smart Qyzylorda"
For the convenience of residents and guests of the city, receiving online services and services, a single integrated mobile application “Smart Qyzylorda” was launched in 2019. The mobile application runs on the Google Play and App Store platforms; 84 services are available to residents and guests of the region:
- City services: waiting list for housing and land, checking tax debt, searching for a local inspector, targeted social assistance calculator, calculating transport tax, filing an application for Komek109;
- Healthcare: making an appointment with a doctor, calling a doctor at home, searching for a clinic, medical insurance, searching for medications, my clinic, examining sick leave, assessing doctors;
-Education: universities, schools, kindergartens, sections and clubs, parental control;
-Transport: technical inspection of transport, city buses, railway and bus station schedules, airport, taxi stands, stop boards, railway and purchase of air tickets;
-Commercial services: checking Kazpost tracking, job search.
-Entertainment: events, movie tickets, shopping centers, cafes and restaurants, karaoke bars, hotels, entertainment, recreation areas, sports. objects, food ordering, useful links;
- Active resident: polls and voting;
- News: events, Kaz Inform, prayer times, events in the city;
- Tourism: rental of hotels, hostels or apartments, museums and theaters, mausoleums, buildings, towers, religious buildings;
- My payments: payment of utilities, payment of fines, payment by Kazakhtelecom, meter readings, Single total payment, payment of taxes;
- Security: evacuation points, prohibited swimming areas, danger zones, collection and reception points in the city, districts.
- The comic book “Cyber City Stories” is offered to primary school students as an additional teaching aid when studying computer science.
- Information about large-scale events held annually in the region (“Inno.Fest”, “Smart City Hackaton”, “Pecha Kucha Night”, etc.) can be found in the mobile application.
You can download the application using the following links:
Google play: https://play.google.com/store/apps/details?id=kz.curs.qyzylorda
Aрр store: https://apps.apple.com/kz/app/smartqyzylorda/id1469515789 

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Work done on digitalization in 2023

In 2023 digitalization of the region was carried out within the framework of national project “Technological breakthrough through the digitization, science and innovation” (dated October 12, 2021 No.727) and Reference standard of Smart Cities (Decree by MDDIAI from July 1, 2022 No.227/NK).
In the sphere of education
In the region all 295 schools are connected to internet and to the information system of electronic journal “Kundelik”. The system registered 24,221 teachers, 172,444 pupils, and 112,229 parents.
In addition, to enable parents to control attendance of children, for decreasing hours of absence from lessons, “Kundelik Tracker” app was launched.
“Safe school” project is being implemented in organizations of pre-school and secondary education in order to improve safety and prevention of juvenile delinquency.
Within the framework of project in 2023 cameras were installed in 35 schools and 23 kindergartens.
In the region of 295 public schools:
- 100% (295) are provided with CCTV cameras;
- panic buttons are installed in 100% of schools (295);
- 97.6% of schools (288) are connected to the Operational Control Center of the Police Department;
- 72.2% of schools located in the city of Kyzylorda, with a number of children and staff of more than 700 people, are fully equipped with turnstiles (213 schools).
- schools with more than 700 children and staff, located in the city of Kyzylorda, are provided with a specialized security service (105 schools).
In the sphere of healthcare
All medical organizations to the district level and below the district level are provided with computers for 100% and internet at least 4 megabits/s for 93.2%
All medical organizations are provided with integrated medical information system “Damu-Med”. The e-health passport of the residents of the region is 100% filled out. Attachment to the doctor, an appointment with the doctor is carried out electronically through the system «Damu-med».
Telemedicine systems have been installed in 15 medical organizations in the region, including: 8 district, one city and 6 regional medical organizations. At the end of 2023 (01.01-31.12.2023), the number of telemedicine consultations was 982. Of these, the number of consultations with republican centers was 117, with medical organizations at the regional level – 865.
In order to prevent cases of loss of research results, also for replication of previous research, medical documents require long-term and permanent storage, due to these the project “Implementation of the system PACS for transferring and archiving images of DICOM” was realized. The PACS system has been implemented in all 25 medical organizations subordinate to the Kyzylorda Regional Public Health Administration and subject to implementation regardless of the form of ownership, including all 18 medical organizations in the city of Kyzylorda.
In the security sphere
At the current time 18278 cameras are installed in the city, from them 4940 are connected to center of operational management, 20 speed detection systems “Arkan” are working to stop road traffic accidents in the city. In addition, police patrols are equipped with tablets and work in an electronic system.
In the future, it is planned to install 700 CCTV cameras, 25 intelligent intersections, 35 speedtimers and reconstruction of the operations control center.
In the sphere of transport
Work is underway to implement the project “Installation of an electronic ticketing system on public transport in the city of Kyzylorda.” AlemPay LLP is implementing the project as part of a public-private partnership that involves private investment.
Of the 335 intracity public transport systems, 312 have installed stationary validators and electronic ticketing system terminals (93%). There are 25 intracity and 8 suburban routes throughout the city of Kyzylorda. Today, passengers use the Kaspi.kz, Halyk bank applications, applications of cellular operators Activ and Kcell (cashback - 25 tenge), Beeline (cashback - 10 tenge), as well as online payment through transport cards and SMS. At the end of 2023 (01.01-31.12.2023) on buses where validators are installed, 91.52% of the total number of tickets sold are accounted for by non-cash payments (i.e. out of 16 255 202 fare tickets on which validators are installed , 14 876 169 paid for by transport cards, mobile applications).
In addition, in all buses of LLP “Kyzylorda bus feet” have system of monitoring «SYSTEM.BUSPARK» - GPS/ГЛОНАСС for controlling direction of transport movement. From 355 intra-city public transport 219 (65%) are connected to system. It has the ability to be used for any satellite transport monitoring project.
The system was invented special for bus feet “Kyzylorda”. The service combines the main functional systems of satellite monitoring and special tools for controlling of public transport: creation of bus stops, route optimization, digitization of stops, TC distribution by flights, control of urban, suburban and intercity passenger transport by schedule, detailed reporting, flexible system of access rights, warning of stops inside the bus. System of dispatch scheduling «SYSTEM.BUSPARK» by API is integrated with external systems NimBUS, 2Gis and Yandex, in addition, the system helps the operators of LLP «Bus Park» Kyzylorda» to plan flights and control their implementation.
In the field of housing and communal services:
SCE on PVC “Kyzylorda tazalygy”, SCE on PVC “Kyzylorda su zhuesy” and SCE on PVC “Kyizyilordateploelektrotsentr” are connected to services of the company LLP “ERTS -ORDA” in 2023.
The implementation of the smart lighting system is planned for 2024-2025.
In urban management
In 2020, work began on the implementation of the project «Regional Geographic Information System» (RGIS) in the Kyzylorda region. Geoportal has open and closed circuits corresponding with determined requires. All natural and legal persons had access in opened circuit.
At the current time at the geoportal site (https://orda.geoportal.kz) 8 types of state services are available:
- Adding vacant plot of land;
- Publishing plot of land to Unified State Real Estate Cadastre;
- Provision of land parcels from state property by organizing and conducting tenders for the sale of land plots or the right to lease land parcels electronically;
- Request for the availability of free agricultural land plot;
- Extradition of architectural planning assignment;
- Acquisition of the rights for land plots, which are in the state ownership, do not require trading (competitions, auction);
- Adoption of a decision on changing the purpose of the land plot;
- Sale of land plot to private ownership at a time or by installments.
Situation Centre
The system “Nomad” was launched in the Situation Centre of the Kyzylorda region’s Akimat in 2020.
The main goal of system is to ensure timely and effective informational support making managerial decisions the region's leadership, based on the integration, regular provide information and analysis of reliable and relevant information on socio-economic development, socio-political situation, daily operational monitoring of the region and execution of control orders.
The system consists of 4 subsystems:
1. Daily input of information sent to the Presidential Administration in parallel with operational monitoring of the situation in the region (the debt of organizations and the population for housing and economic activities, the number of calls to the service of the Department, the number of hospitalized, the daily volume of electricity consumption by region, the volume of drinking water consumption by region, Indicators of the volume of transportation and consumption of natural gas in the city of Kyzylorda).
2. The socio-economic development of the region (90 indicators) involves information, integrated with National Bureau of Statistics of the Agency for Strategic Planning and Reforms of the Republic of Kazakhstan. Updated at the beginning of each year.
3.The public and political situation in the region is being updated (the number of hotbeds of social tension quarterly, the number of negative information, the number of calls to the unified duty and dispatch service 112 monthly, the number of appeals in 109-Unified contact-center monthly).
4. Indicators of monitoring of prices in the region are being introduced monthly (prices for 19 socially significant goods and petroleum products)
Module “Passport of districts”, in which data are available of 7 districts of region and the city of the region, are also functioning.
Currently, work is underway on modification of blogs «Education», «Healthcare» and «Transport», as well as on improvement of design with application of modern trends in the field of design.
Project “I-Orda”
In order to digitalize the services provided by subjects of natural monopolies (State Enterprise at the “Kyzylorda Su Zhuyesi” PVC, “Kyzylorda Tazalygy” LLP, “Energoservice” AALR, Kyzylorda Distribution Electric Grid Company JSC, SCE “Kyizyilordateploelektrotsentr”) the portal “I-Orda” was created in the Kyzylorda region, 85 business processes of natural monopolies for individuals and legal entities were automated, services were launched on September 20 of this year. (382 applications have been registered by the end of 2023). The portal is available on the website https://iorda.kz.
“Unified duty dispatch service – 112”
“Unified duty dispatch service – 112” accepts and registers emergency calls of the city of Kyzylorda. “UDDS-112” accepts and registers emergency calls of 101,102,112 and through 102 from the districts of Syrdarya, Zhalagash, processing within automated information systems, directions to emergency services and control of qualitative and timely execution. All received notifications sent to emergency response services and performed in a timely manner.
At the end of 2023 (01.01-31.12.2023) to “Unified duty dispatch service – 112” 194 195 requests were received. From them, for firefighting (101) – 998 requests, on issues of law enforcement (102) – 175 006 requests, emergency (112) - 1321 requests.
16 870 messages of ambulance services were processed in “UDDS-112”. All received notifications were sent to the emergency services and were executed in a timely manner.
“Unified contact center – 109”
Since 2020 in the city of Kyzylorda «Unified contact-center - 109», which receives appeals of residents and guests of the city on all communal issues by a single number «109».
For 2023 (01.01-31.12.2023) received 165 482 applications. Of these, 32,129 were accidents, 64,229 were advisory questions, 6,229 complaints, 61 recommendations, 277 commendations, 62,557 requests for information. A total of 165,482 applications:
* by phone - 165 086 / 99.76%;
* via social networks - 396 / 0.24%.
In total, the contact centre employs 28 people. Service 109 operates in 24/7 mode.
At the end of 2023, the average daily number of applications received and registered was 453.
In addition, the range of tools with which residents of the region can direct appeals or detail the situation:
1) Call Center 109;
2) Komek mobile application;
3) WhatsApp +7 (771) 700 01 09;
4) Telegram bot: @kyzylorda109_user_bot;
5) Instagram: kyzylorda109.
Mobile app “Smart Qyzylorda”
For the convenience of residents and guests, a single integrated mobile app “Smart Qyzylorda” was launched in 2019 for receiving online services. The mobile app works on the platforms Google Play and App Store, for residents and guests of the area available 84 services:
-City services: waiting list for housing and land, checking tax debts, searching for a local inspector, an online calculator of address social assistance, calculation of the transport tax, Komek109;
- Healthcare: making an appointment with a doctor, calling a doctor at home, searching for a clinic, medical insurance, searching for medications, my clinic, examining sick leave, assessing doctors;
- Education: universities, schools, kindergartens, sections and clubs, parental control;
- Transport: technical inspection of transport, city buses, railway and bus station schedules, airport,stop boards, railway and purchase of air tickets;
- Commercial services: checking Kazpost tracking, job search.
- Entertainment: events, movie tickets, shopping centers, cafes and restaurants, karaoke bars, hotels, entertainment, recreation areas, sports facilities, ordering food, useful links;
- Active resident: polls and voting;
- News: events, Kaz Inform, prayer times, events in the city;
- Tourism: rental of hotels, hostels or apartments, museums and theaters, mausoleums, buildings, towers, religious buildings;
- My payments: payment of utilities, payment of fines, payment by Kazakhtelecom, presentation of meters, Single total payment, payment of taxes;
- Security: evacuation points, prohibited swimming, danger zones, collection and reception points in cities and regions.
- The comic “Cyber City” is an obsession for studying computer science.
- IInformation on large-scale events held annually in the region («Inno.Fest», «Smart City Hackaton», «Pecha Kucha Night»). You can watch in the mobile application.
You can download the application using the following links:
Google play: https://play.google.com/store/apps/details?id=kz.curs.qyzylorda 
App store: https://apps.apple.com/kz/app/smartqyzylorda/id1469515789 

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Information on digitalization for III quarter of 2023

Digitalization of the region is carried out within the framework of the national project “Technological breakthrough through digitalization, science and innovation” (GD of the Republic of Kazakhstan dated October 12, 2021 No. 727) and the Reference Standard for “Smart” Cities (order of the ICRIAP of the Republic of Kazakhstan dated July 1, 2022 No. 227/НҚ) .

In the field of education

In the region, all 294 public schools are connected to the Internet through the channels of telecom operators (Kazakhtelecom - 182 schools, Transtelecom - 83 schools, KazOpticLink - 11 schools, SattiTelecom - 10 schools, CityLan - 5 schools, " Duman-N" - 3 schools and "Kar-tel" - 1 school).

294 schools in the region (100%) are registered and operate in the information system of the electronic journal “Kundelik”. There are 24,267 teachers, 172,280 students, and 111,279 parents registered in the system.

Also, to provide parents with the opportunity to control their children’s attendance, reduce hours of absenteeism and absences from classes, the “Kundelik” application was launched. Tracker".

To improve the safety of children and prevent crime among minors, the “Safe School” project is being implemented in preschool and secondary education organizations.

As part of the project, in 2022, 1,856 cameras were installed in 35 district and 23 city schools, integrated into the Operational Control Center (hereinafter referred to as the OCC), and in 2023 it is planned to install 2,016 cameras in 35 schools and 28 kindergartens.

Currently there are 294 public schools in the region, of which:

- 100% of schools (294) are provided with CCTV cameras,

- 100% of schools (294) are connected to the central educational center;

- turnstiles are installed in 100% of schools (294);

- panic buttons are installed in 57.8% of schools (170);

- 100% of schools (294) are provided with specialized security services.

In the healthcare sector

Currently, all medical organizations up to the district level and below the district level are 100% provided with computers and 93.2% with the Internet of at least 4 megabits/sec.

All medical organizations are provided with the “Damu-Med” integrated medical information system. The electronic health passport of the region's residents is 100% complete. The electronic health passports of the region's residents have been fully completed. Attachment to a doctor and doctor's appointment are carried out electronically through the “Damu-med” system.

Telemedicine complexes have been installed in 15 medical organizations in the region, including: 8 district, one city and 6 regional medical organizations. Based on the results of the third quarter (01.01-30.09.2023) of 2023, the number of telemedicine consultations was 720. Of these, the number of consultations with republican centers was 100, with medical organizations at the regional level – 620.

In order to prevent cases of loss of research results, as well as repeated examinations, medical documents require long-term and permanent storage, and therefore the project “Implementation of the PACS system for the transfer and archiving of DICOM images” was implemented. The system was implemented in all 29 medical organizations subordinate to the Health Department of Kyzylorda region, which made it possible to unite the departments of the medical institution into a single environment for diagnosing and treating patients.

Currently, the main task in the field of digitalization of healthcare is the integration of information systems of the Ministry of Health and its subordinate organizations. To solve this problem, today there is a transition to a new digital architecture of electronic health care e-Health, within the framework of which it is planned to ensure the formation of a national electronic health passport of citizens, the transition to the use of microservice architecture and the creation of a reference database.

In the field of security

As part of the creation of a unified video monitoring system in order to expand the video surveillance system to prevent crimes and administrative offenses, reduce criminal activity in the city of Kyzylorda, on the streets and in public places, it is planned to install video cameras - 500 city cameras, 10 smart cameras at intersections, 35 stationary speed meters.

Today, there are 2,314 cameras located in educational organizations in Kyzylorda city, of which 1,798 cameras are connected to the Central Educational Center. There are 1,688 cameras located in healthcare organizations. Multi-apartment residential buildings have 996 cameras, all of which are integrated with the Operational Control Center.

In the field of transport

Work is underway to implement the project “Installation of an electronic ticketing system for public transport in Kyzylorda city.” The project is being implemented by “AlemPay” LLP within the framework of a public-private partnership through private investment.

Currently, out of 390 intracity public transport systems, 210 have stationary validators and electronic ticketing system terminals installed. There are 25 intracity and 8 suburban routes throughout Kyzylorda city. Today, passengers use the Kaspi.kz, Halyk bank applications, applications of cellular operators Activ and Kcell (cashback - 25 tenge), Beeline (cashback - 10 tenge), as well as online payment through transport cards and SMS. According to the results of the third quarter (01.01-30.09.2023) of 2023, on buses where validators are installed, 86.81% of the total number of tickets sold were made by non-cash payments (i.e., out of 10,275,711 fare copies, on which validators are installed, 8,920,751 were paid for by transport cards, mobile applications).

In addition, there is a monitoring system “SYSTEM.BUSPARK” - GPS/GLONASS to monitor 170 public transport routes to Kyzylorda city. With it you can implement any projects on satellite monitoring of transport.

The system was written specifically for “Kyzylorda Bus Park” LLP. The service combines the basic functionality of a satellite monitoring system and special tools for monitoring public transport: creating stops, optimizing routes, digitizing stops, distributing vehicles among routes, monitoring urban, suburban and intercity passenger transportation according to a schedule, detailed reporting, a flexible system of access rights, notification of stops inside the bus. The dispatch system "SYSTEM.BUSPARK" via API integrates with third-party systems NimBUS, 2Gis and Yandex; in addition, the dispatch system "SYSTEM.BUSPARK" helps dispatchers of “Kyzylorda Bus Park” LLP plan flights and control their execution.

In the field of urban management

In 2020, work began on the implementation of the Regional Geographic Information System (RGIS) project in Kyzylorda region. The geoportal has open and closed contours that meet the approved requirements. All individuals and legal entities have access to the open circuit. Currently, 8 types of government services are available on the geoportal website (https://orda.geoportal.kz):

-Adding a free plot of land;

-Publication of a land plot in the Unified State Property Committee;

-Providing a land plot from state ownership through the organization and holding of tenders (auctions) for the sale of a land plot or the right to lease land plots in electronic form;

-Request for the availability of vacant agricultural land plots;

-Issuance of architectural and planning assignments;

-Acquisition of rights to land plots that are state-owned, which does not require bidding (competitions, auctions);

-Making a decision to change the intended purpose of the land plot;

-Sale of a land plot into private ownership at a time or in installments.

"I-Orda" project

In order to digitalize services through subjects of natural monopolies (GKP at RPV “Kyzylorda su zhuyesi”, LLP “Kyzylorda tazalygy”, DTOO “Energoservice”, JSC “Kyzylorda Distribution Electric Grid Company”, “Kyzylordateploelektrotsentr”) in Kyzylorda region the portal “I-Orda” was created ", business processes of 84 services are automated, testing is carried out. In addition, employees of natural monopolies have been trained, and work is underway to obtain an electronic signature. The portal is available on the website https://iorda.kz.

“Unified duty dispatch service - 112”

“Unified duty dispatch service - 112” receives and registers calls from emergency services 101, 102, 112 in Kyzylorda city. Manages processes in the automated information system “Komek-112”, directs them to operational services and monitors their timely and high-quality execution.

Also, from the fourth quarter of 2022, through the line “112 - Unified Duty and Dispatch Service”, 102 began to receive calls and messages from the districts.

Based on the results of the third quarter (01.01-30.09.2023) of 2023, the “Unified Duty Dispatch Service-112” received 160,202 calls.

Of these: on fire extinguishing (101) - 811 calls, on law enforcement issues (102) - 146,155 calls, on emergency situations (112) - 1082 calls. 112-EDDS processed 12,154 messages regarding emergency services.

All received notifications were sent to emergency response services and completed in a timely manner.

  "Unified contact center - 109"

Since 2020, the “Unified Contact Center – 109” has been operating in Kyzylorda city, which receives requests from residents and guests of the city on all utility issues via a single number “109”.

During the third quarter (01.01-30.09.2023) of 2023, a total of 115,456 applications were received.

Of these: accident - 21,856, advisory issues - 35,313, complaints - 4049, recommendations - 51, gratitude - 207, receipt of a request for information - 53,980, on early elections of deputies of the Mazhilis of Parliament and maslikhats of the Republic of Kazakhstan - 2154.

Total 115456 applications:

* by phone – 115 073 / 99.67%;

* via social networks – 383 / 0.33%.

In total, 28 people are involved in the work of the contact center. Service 109 operates 24/7.

Based on the results of the third quarter (01.01-30.09.2023) of 2023, the daily average number of applications received and registered was 422.

In addition, the range of tools with which residents of the region can send appeals or describe the situation in detail has been expanded:

1) Call center 109;

2) Komek mobile application;

3) WhatsApp +7 (771) 700 01 09;

4) Telegram bot: @kyzylorda109_user_bot;

5) Instagram: kyzylorda109.

"Smart Qyzylorda" mobile application

For the convenience of residents and guests of the city in receiving online services, a single integrated mobile application “Smart Qyzylorda” was launched in 2019. The mobile application runs on the Google Play and App Store platforms; 79 services are available to residents and guests of the region:

- City services: waiting list for housing and land, checking tax debt, searching for a local inspector, targeted social assistance calculator, calculating transport tax, applying for Komek109;

- Healthcare: making an appointment with a doctor, calling a doctor at home, searching for a clinic, medical insurance, searching for medications, my clinic, examining sick leave, assessing doctors;

  -Education: universities, schools, kindergartens, sections and clubs, parental control;

-Transport: technical inspection of transport, city buses, railway and bus station schedules, airport, taxi stands, stop boards, railway and purchase of air tickets;

-Commercial services: checking Kazpost tracking, job search.

-Entertainment: events, movie tickets, shopping centers, cafes and restaurants, karaoke bars, hotels, entertainment, recreation areas, sports. objects, food ordering, useful links;

- Active resident: polls and voting;

- News: events, Kaz Inform, prayer times, events in the city;

- Tourism: rental of hotels, hostels or apartments, museums and theaters, mausoleums, buildings, towers, religious buildings;

- My payments: payment of utilities, payment of fines, payment by Kazakhtelecom, meter readings, Single total payment, payment of taxes;

- Security: evacuation points, prohibited swimming areas, danger zones, collection and reception points in the city, districts.

- The comic book “Cyber City Stories” is offered to primary school students as an additional teaching aid when studying computer science.

- You can view information about large-scale events held annually in the region (“Inno.Fest”, “Smart City Hackaton”, “Pecha Kucha Night”, etc.) in the mobile application.

You can download the application using the following links:

Google play: https://play.google.com/store/apps/details?id=kz.curs.qyzylorda

App store: https://apps.apple.com/kz/app/smartqyzylorda/id1469515789

Regional IT park

Currently, the IT park works together with 9 residents: “GRAND Master” Programming School” LLP, “ART Software”, “Meta School” LLP, “Keyhorse” LLP, “Vertex” LLP, “Kazrobotics” LLP, “iQala”, “Residential complex” "RedOrda", LLP "FlyOrda", LLP "Kyzylorda Business Hub". Additional information on residents can be obtained on the official website of IT Park (https://it-park.kz/kk).

In 2023, in order to promote regional startup projects and innovative technologies, a regional hub, Kyzylorda Hub, was created using the example of the international technopark of startups Astana Hub.

Under the Tech Orda program of the International Technopark of Startups Astana Hub, 60 vouchers were allocated at stage 1, 60 people were trained, at stage 2 - 34 vouchers, training continues.

Tech Orda is a program aimed at developing human capital in the IT field. The program offers training funding for individuals to prepare IT specialists, stimulating the development of workforce and educational institutions. Participants in the program are citizens of the Republic of Kazakhstan aged 18 to 45 years and private IT schools. Each student can receive a grant (quota, voucher) in the amount of up to 600,000 tenge, which can be used to pay for training in various IT specialties in accredited private schools.

In addition, about 280 students from 2 universities and 6 colleges in the city of Kyzylorda undergo internships at the IT Park. Free readings on computer literacy are held for 39 children from socially vulnerable groups.

In November-December 2023, the “Smart City Qyzylorda Hackathon” competition was organized in the center of the IT park of the MSI “Information Technology Center” of the Akim’s Office of Kyzylorda region, the “Inno.Fest” Qyzylorda festival and other projects will be held. A calendar schedule of events will be attached.

 

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Information on digitalization for the first half of 2023

The digitalization of the region is carried out within the framework of the national project "Technological breakthrough through digitalization, science and innovation" (Regulation of the Republic of Kazakhstan dated October 12, 2021 No. 727) and the Reference standard of "Smart" cities (order of the ICRIAP of the Republic of Kazakhstan dated July 1, 2022 No. 227/НҚ).

In the field of education

In the region, all 295 public schools are connected to the Internet through the channels of communication operators (Kazakhtelecom - 182 schools, Transtelecom - 83 schools, KazOpticLink - 11 schools, SattiTelecom - 10 schools, CityLan - 5 schools, Duman-N - 3 schools and Kar-tel - 1 school).

295 schools of the region (100%) are registered and work in the information system of the electronic journal "Kundelik". There are 23,950 teachers, 171,240 students, 118,616 parents registered in the system.

Also, to provide parents with the opportunity to control the attendance of children, reduce absenteeism and absenteeism, the application "Kundelik. Tracker".

To improve the safety of children and prevent delinquency among minors, the "Safe School" project is being implemented in organizations of preschool and secondary education.

As part of the project, in 2022, 1,856 cameras were installed in 35 district and 23 city schools, integrated into the Operational Management Center (hereinafter referred to as the OMC), and in 2023 it is planned to install 2016 cameras in 35 schools and 28 kindergartens.

Currently, there are 295 public schools in the region, of which:

- 100% of schools (295) are provided with CCTV cameras,

- 97.6% of schools (288) are connected to the CEI;

- turnstiles have been installed in 58% of schools (213);

- Panic buttons are installed in 58% of schools (170);

- 58% of schools (93) are provided with specialized security services.

In healthcare

Currently, all medical organizations up to the district level and below the district level are provided with computers by 100% and the Internet at least 4 megabits / sec by 93.2%.

All medical organizations are provided with a comprehensive medical information system "Damu-med". The electronic health passport of the residents of the region is 100% completed. The electronic health passports of the residents of the region are completely filled out. Attachment to a doctor, appointment of a doctor is carried out electronically through the Damu-med system.

In 15 medical organizations of the region, including: in 8 district, one city and 6 regional medical organizations, complexes of telemedicine facilities have been installed. According to the results of the first half of 2023, the number of telemedicine consultations amounted to 491. Of these, the number of consultations with republican centers - 73, with medical organizations of the regional level - 483.

In order to prevent cases of loss of research results, as well as re-examinations, medical documents require long-term and permanent storage, in connection with which the project “Implementation of a PACS system for transmitting and archiving DICOM images” was implemented. The system was implemented in all medical organizations out of 29 subordinated to the Health Department of the Kyzylorda region, which made it possible to unite the departments of the medical institution into a single environment for diagnosing and treating patients.

Currently, the main task in the field of digitalization of healthcare is the integration of information systems of the Ministry of Health and its subordinate organizations. To solve this problem, today the transition to a new digital architecture of e-health “e-Health” is underway, within which it is planned to ensure the formation of a national electronic health passport of citizens, the transition to the use of microservice architecture and the creation of a reference database.

In the field of security

As part of the creation of a unified video monitoring system in order to expand the video surveillance system to prevent crimes and administrative offenses, reduce criminal activity in Kyzylorda city, on the streets and in public places, it is planned to install video cameras - 500 city cameras, 10 intelligent cameras at intersections, 35 stationary speedometers.

To date, 2314 cameras are located in educational organizations in Kyzylorda city, of which 1798 cameras are connected to the central educational institution. There are 1688 cameras in healthcare organizations. Multi-apartment residential buildings have 996 cameras, all of which are integrated with the Operations Control Center.

In the field of transport

Work is underway to implement the project "Installation of an electronic ticketing system for public transport in Kyzylorda city". The project is being implemented by AlemPay LLP as part of a public-private partnership through private investment.

Currently, out of 390 intracity public transport, 210 have stationary validators and terminals of the electronic ticketing system. In Kyzylorda city, 25 intracity and 8 suburban routes are organized. Today, passengers use Kaspi.kz, Halyk bank applications, applications of mobile operators Activ and Kcell (cashback – KZT 25), Beeline (cashback – KZT 10), as well as online payment via transport cards and SMS. According to the results of the first half of 2023, in buses where validators are installed, 83% of the total number of tickets sold are accounted for by non-cash payments (i.e., out of 6,000,158 fare copies on which validators are installed, 4,996,348 were paid by transport cards, mobile applications).

In addition, there is a monitoring system "SYSTEM.BUSPARK" - GPS / GLONASS to control 170 public transport routes to Kyzylorda city. With it, you can implement any projects on satellite monitoring of transport.

The system was written specifically for “Kyzylorda Bus Depot” LLP. The service combines the basic functionality of a satellite monitoring system and special tools for public transport control: creating stops, optimizing routes, digitizing stops, distributing vehicles among flights, monitoring urban, suburban and intercity passenger traffic according to the schedule, detailed reporting, a flexible system of access rights, notification of stops inside the bus. The dispatching system "SYSTEM.BUSPARK" is integrated via API with third-party systems NimBUS, 2Gis and Yandex. In addition, the dispatching system "SYSTEM.BUSPARK" helps the dispatchers of “Kyzylorda Bus Depot” LLP plan flights and control their execution.

In the field of urban management

In 2020, work began on the implementation of the Regional Geographic Information System (RGIS) project in Kyzylorda region. The geoportal is currently available at https://orda.geoportal.kz.

The geoportal has open and closed contours corresponding to the approved requirements. All individuals and legal entities have access to the open circuit.

Project "I-Orda"

In order to digitalize services through subjects of natural monopolies (GKP on REM "Kyzylorda su zhuyesi", LLP "Kyzylorda tazalygy", DTOO "Energoservice", JSC "Kyzylorda Distribution Electric Grid Company, GKP "Kyzylordateploelektrotsentr") in Kyzylorda region, the portal "I-Orda" was created, business processes of 74 services were automated, testing is being carried out. In addition, employees of subjects of natural monopolies have been trained, and work is underway to obtain an electronic signature. The portal is available at https://iorda.kz.

"Unified Duty Dispatch Service - 112"

"Unified Duty Dispatching Service - 112" receives and registers calls from emergency services 101, 102, 112 in Kyzylorda city. Conducts processes in the automated information system "Komek-112", sends them to operational services and controls their timely and high-quality execution.

Also, from the IV quarter of 2022, through the line "112 - Unified Duty Dispatch Service", 102 began to receive calls, messages from the districts.

According to the results of the first half of 2023, the Unified Duty Dispatch Service-112 received 114,880 requests.

Of these: fire fighting (101) - 533 appeals, law enforcement (102) - 105,716 appeals, emergency situations (112) - 732 appeals. In "112-EDDS" processed 7901 messages for ambulance services.

All received notifications were forwarded to the emergency response services and completed in a timely manner.

"Unified contact center - 109"

Since 2020, the "Single Contact Center - 109" has been operating in the city of Kyzylorda, which accepts appeals from residents and guests of the city on all communal issues using a single number "109".

For the period of the first half of 2023, a total of 76,702 applications were received.

Of these: an accident - 14607, advisory issues - 21898, complaints - 2548, recommendations - 22, thanks - 148, receiving a request for information - 37479, on extraordinary elections of deputies of the Mazhilis of the Parliament and maslikhats of the Republic of Kazakhstan - 2154.

Total 76702 applications:

* by phone - 76168 / 99.3%;

* through social networks - 534 / 0.7%.

In total, 28 people are involved in the work of the contact center. Service 109 operates 24/7.

According to the results of the 1st quarter of 2023, the daily average number of applications received and registered was 390.

In addition, the range of tools with which residents of the region can send appeals or describe the situation in detail has been expanded:

1) Call-center 109;

2) Mobile application Komek;

3) WhatsApp +7 (771) 700 01 09;

4) Telegram bot: @kyzylorda109_user_bot;

5) Instagram: kyzylorda109.

"Smart Qyzylorda" mobile application

For the convenience of residents and guests of the city of receiving online services and services, a single integrated mobile application "Smart Qyzylorda" was launched in 2019. The mobile application works on the Google Play and App Store platforms, 79 services are available for residents and guests of the region:

- City services: queue for housing and land, tax debt check, search for a district inspector, targeted social assistance calculator, transport tax calculation, filing an application for Komek109;

- Health care: making an appointment with a doctor, calling a doctor at home, finding a clinic, medical insurance, searching for medicines, my clinic, examining a sick leave, assessing doctors;

-Education: universities, schools, kindergartens, sections and circles, parental control;

-Transport: technical inspection of transport, city buses, railway and bus station schedules, airport, taxi ranks, stop boards, railway and air tickets;

-Commercial services: checking the tracking of Kazpost, job search.

-Entertainment: events, movie tickets, shopping malls, cafes and restaurants, karaoke bars, hotels, entertainment, recreation areas, sports. objects, ordering food, useful links;

- Active resident: polls and voting;

- News: events, Kaz Inform, prayer times, events in the city;

- Tourism: rental of hotels, hostels or apartments, museums and theaters, mausoleums, buildings, towers, religious buildings;

- My payments: payment of utilities, payment of fines, payment by Kazakhtelecom, meter readings, Single aggregate payment, payment of taxes;

- Safety: evacuation points, no-swimming areas, danger zones, collection and collection points in the city, districts.

- The Cyber City Stories comic book is offered to elementary school students as an additional educational tool when studying computer science.

- Information about large-scale events held annually in the region ("Inno.Fest", "Smart City Hackaton", "Pecha Kucha Night", etc.) you can see in the mobile application.

You can download the application from the following links:

Google play: https://play.google.com/store/apps/details?id=kz.curs.qyzylorda

App store: https://apps.apple.com/kz/app/smartqyzylorda/id1469515789

Regional IT park

Currently, the IT park works together with 9 residents: GRAND master Programming School LLP, ART Software, Meta School LLP, Keyhorse LLP, Vertex LLP, Kazrobotics LLP, iQala, RedOrda LCD, FlyOrda LLP, Kyzylorda Business Hub LLP. Additional information on residents can be obtained on the official website of IT Park (https://it-park.kz/kk).

Since January 2023, free programming courses (video editing, animation, animation and computer graphics) for schoolchildren 10-17 years old have been held by residents of the center of the GRAND master Programming School LLP, Meta School LLP, ART Software, Vertex LLP. Currently, the number of students is 100 people.

Also, in the IT park, practical classes are held on the dual system of education with educational institutions of higher and secondary specialized education, covering about 130 students.

In addition, the GRAND master programming school from the Kyzylorda region (resident of the IT park) participates in the Tech Orda program aimed at developing human capital in the IT field, organized by the Astana Hub International Technopark of IT Startups. To date, 60 people are studying in 5 areas (development of 3D games, Python developer, WEB developer, C ++ developer, Java developer). According to these programming courses, certificates were awarded (3D game development - 12 certificate, Python developer - 12 certificate, WEB developer - 12 certificate, C ++ developer - 12 certificate, Java developer - 12 certificate). According to the program, in 2023, it is planned to train 200 people from the Kyzylorda region for the second stream.

Until the end of 2023, the Smart City Hackathon competition and the INNOFEST QYZYLORDA project are planned at the IT Park center to implement innovative ideas in the field of IT, organized by the KSU "Information Technology Center" of the Office of the Akim of the Kyzylorda region.

In 2023, with the support of the akimat of the Kyzylorda region, a memorandum was signed between the KSU "Center for Information Technologies" of the administration of the akim of the Kyzylorda region and Astana Hub as part of the creation of the Regional Hub (Kyzylorda Hub). The goal of Kyzylorda Hub is to promote startup culture and the IT community. Make Kazakhstan one of the leaders in the global IT community.

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Digitalization of the region is carried out within the framework of the national project "Technological breakthrough through digitalization, science and innovation" (PP RK dated October 12, 2021 No. 727) and the reference standard of "Smart" cities of the Republic of Kazakhstan (approved by the order of the Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated July 10, 2019 No. 152).

For reference: To date, work is underway to re-approve the reference standard of "smart" cities of the Republic of Kazakhstan.

Within the framework of the reference standard of "smart" cities, projects are being implemented in 11 areas ("education", "healthcare", "security", "transport", "urban management", "ecology", "business development and tourism", "agriculture", "housing and communal services").

In the field of education, to date, 295 schools in the region (100%) are connected to the Internet through the channels of Kazakhtelecom and Transtelecom telecom operators. In the region, 276 schools (93.8%) are provided with Wi-Fi points, routers.

Currently, the project "Safe School" is being implemented to improve the safety of children in preschool and secondary educational institutions and the prevention of juvenile delinquency.

In 2020, funds were allocated from the regional budget to equip 63 schools with the latest generation of video surveillance cameras, 1106 video surveillance cameras were installed and connected to the Operational Management Center of Kyzylorda.

And also in 2021, funds were allocated from the regional budget for the equipment of 35 schools with video surveillance cameras.

This work will be continued in 2022.

In the field of healthcare.

Currently, all medical organizations up to the district level and below the district level are provided with 100% computer equipment and 86.2% Internet at least 4 MB/sec.

To date, electronic passports of public health have been filled out by 100%.

Registration, appointment in electronic form through the Damu-med system was carried out by 74% (74739 electronically out of 106771 generally registered).

In the field of security.

In 2021, 7 stationary speed meters "Arkan" were installed at the expense of the regional budget (in 2020, 13 speed meters.).

According to the expansion of video surveillance systems in the city of Kyzylorda, a phased installation of 1400 cameras is planned for a period of 5 years.

According to the phased project "Electronic Criminal Case (E-UD)" in 2021, 50 ARM were purchased at the expense of the regional budget.

According to the phased project "Unified Register of Administrative Offenses" in 2021, 50 units of tablets and thermal printers were purchased at the expense of the regional budget.

According to the activities of the "Unified Duty Dispatch Service-112" (hereinafter - EDDS-112).

The EDDS - 112 service receives and registers calls on the lines 101, 102, 112 in the city of Kyzylorda, 103 in the Kyzylorda region. Processes it in the automated information system "komek-112", sends it to the responsible emergency services and monitors their timely and high-quality execution.

According to the results of 2021 (01.01.2021 - 31.12.2021), a total of 549849 calls were received by the emergency service "Single Duty Dispatch Service 112". Including: firefighting (101) – 1217 calls, law enforcement issues (102) - 41540 calls, ambulance line (103) - 505469 calls, emergency situations (112) 1623 calls were received.

In the field of transport, work is underway to implement the project "Installation of an electronic ticketing system for public transport in Kyzylorda". The project is implemented at the expense of private investments of AlemPay LLP (Almaty) within the framework of the public-private partnership mechanism.

Currently, 112 buses of Kyzylorda Bus Park LLP have stationary validators and terminals of the electronic ticketing system installed. In turn, a tender has been announced for the purchase of regular passenger transportation services for 2021 for the installation of equipment for private public transport.

To date, passengers make payments online through applications Kaspi.kz , Halyk bank, applications of mobile operators Activ and Kcell (cashback-25 tenge), Beeline (cashback - 10 tenge), as well as transport cards and SMS.

Since the installation of the system, 4800 transport cards have been sold (adults - 3800 units, children - 1000 units).

From the beginning of 2021 to December 31, 60% of the total number of tickets sold are non-cash payments (transport cards, mobile applications).

In the field of housing and communal services, work is being carried out in stages to provide multi-apartment residential buildings with "smart" metering devices. Full coverage and connection to the republican online billing system are planned for 2025.In the field of urban management

Since 2020, the "Unified Contact Center-109" (hereinafter ECC-109) has been functioning in the city of Kyzylorda, which accepts applications from residents and guests of the city on all communal issues through a single number "109".

In total, in 2021, 151250 applications were received by ECC–109, 147874 of them were executed, 3376 applications are being executed.

By type of appeals: incidents - 28584, advisory questions - 62943, complaints - 32931, suggestions - 28, thanks - 291, requests for information - 26473.

By means of receipt of appeals in 2021:

* by phone (via short number 109) - 150646 / 99.7%;

* through social networks - 604 / 0.3%.

For 2021, in the following areas of applications: for electricity supply - 44681 applications; for water supply services - 28470 applications; for housing services - 3010 applications; for city cleanliness - 6285 applications; for street lighting services - 18493 applications; for veterinary activities - 1582 applications; for public transport services - 512 applications; for natural gas services - 2744 applications; for heating services - 12329 applications; for telecommunications services - 163 applications; for cleaning green spaces - 331; for reference issues - 32650 applications.

In addition, in the reporting year, the range of tools with which residents of the region can send applications or describe the situation in detail has been expanded:

1) Call center 109;

2) Komek-mobile application 109 (Playmarket);

3) WhatsApp +7 (771) 700 01 09:

4) Telegram bot: @kyzylorda109_user_bot

5) Instagram: kyzylorda109

Since 2020, work has begun on the introduction of a unified cartography of the region, the "Regional Geoinformation System" of the Kyzylorda region.

Currently, the RGIS has been put into trial operation and a unified cartography of the region has been developed on a scale of 1:2000, the necessary layers have been created 100% and are filled with information (master plans and PP, buildings and structures, street and road network, etc.). Currently available at https://orda .geoportal.kz.

As part of the RSE "State Technical Service" testing of the geoportal for compliance with information security requirements, work was carried out on 5 types of tests, as a result of which a positive test report was obtained. Funds have been allocated from the regional budget to conduct an inventory for 2021-2022 under the program of the automated information system of land plots in the city of Kyzylorda and adjacent villages and rural districts. It is planned to complete these works by the end of 2022.
In the period from 2018 to 2021, an inventory of engineering communications was carried out in the city of Kyzylorda on an area of 11010 hectares out of 10266 hectares, 93% were completed.

The RGIS is ready to provide services for the provision of land plots through bidding (auction).It will be put into operation during 2022.

I-Qala Project;
In pursuance of the order of the President of the Republic of Kazakhstan K. K. Tokayev, the i-Orda portal was deployed on the basis of the geoportal and the automation of business processes of about 74 services provided through natural monopolies in the region was carried out.

Currently, the creation of the portal of the information system "i-Orda" is fully completed and testing is underway. The portal is available at https://iorda.kz .