Analytical reference on the consideration of appeals from individuals and legal entities for 9 months of 2021

According to the results of 9 months of 2021, the local executive bodies of Kyzylorda region received a total of 37,097 appeals from individuals and legal entities, which is 11% more than last year
(2020 - 33,008 calls).
The analysis below shows that at present the most frequently raised urgent problems among the population of the region are:

According to the statistical report, for 9 months of 2021, 37,097 applications were received by local executive bodies, of which 10,368 or 27% were redirected to other bodies according to their competence, 26,452 or 71% of applications were considered, 435 or 2% of applications were considered.
Of the 26452 appeals considered, 8376 or 32% were satisfied partially or completely, 17787 or 67% were clarified in accordance with the requirements of the law, 289 or 2% of the appeals were terminated.
The number of appeals forwarded to the Region Akim's Administration from the Presidential Administration and the Office of the Prime Minister of the Republic of Kazakhstan is 250. All appeals were taken under control and executed in a timely manner.
The analysis of appeals received by the regional akimat shows the greatest activity from residents of the district of Kyzylorda, Kazaly, Zhanakorgan, Aral, Shieli districts for the reporting period:
- Kyzylorda city -6408 (17%);
- Kazaly district - 817 (2.2%);
- Zhanakorgan district - 740 (1.9%);
- Aral district- 670 (1.8%);
- Shieli district - 642 (1.7%).

Individuals and legal entities with personal questions about admission
For 9 months of 2021, representatives of 461 individuals and legal entities expressed a desire to get a personal appointment with the regional leadership.
As a result, in total, 292 (63%) citizens and representatives of legal entities attended a personal reception, including 120 at a personal reception with the regional akim, 172 at a personal reception with the deputy akim of the region, in accordance with the legislation, appropriate answers were given.
In addition, the regional akim's Administration analyzed the progress in receiving akims of the city of Kyzylorda and heads of district and regional departments.
During the reporting period, akimats of districts and the city of Kyzylorda received 2,057 representatives of individuals and legal entities. Of these, 1038 (50%) hired first managers, 1019 (50%) hired deputies.
536 receptions were held for the heads of regional departments. Of these, the reception of top managers 392 (73%), deputy heads of management
144 (27%).

On working with electronic appeals
During the reporting period of 2021, the regional akimat received 639 electronic appeals, which is 63% more than in the reporting period last year. Including:

Due to the increase in the number of electronic requests, an increase in the literacy and accessibility of working with the Internet resources of the local population is visible.
Most of the questions were raised concerning obtaining apartments, employment, utilities, transport, construction, education, receiving social assistance and health care.
Out of all 639 requests received, 639 responses were posted on the portal.