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Architectural and construction control
REPORT on the activities of the Department of State Architectural and Construction Control of the Kyzylorda Region for the 9 months of 2026
To fulfill its core functional duties, the Department of State Architectural and Construction Control of the Kyzylorda Region (hereinafter referred to as the "Department") carried out specific activities during the nine months of 2026.
During the reporting period, the Department received 481 inquiries from individuals and legal entities; of these, 62 were forwarded to other competent bodies for processing, while 388 received responses accompanied by appropriate measures taken in accordance with legislative requirements.
Furthermore, to ensure transparency and public accessibility, the Department published 446 articles and news items on Facebook, Instagram, and its official website.
To promote awareness of legislation and provide legal education to the public, the Department gave two interviews to the mass media.
During the reporting period, the 145,101,463 tenge allocated for the Department's operations was utilized for its intended purpose, achieving a 100% budget execution rate.
Based on inquiries from individuals and legal entities, 110 unscheduled inspections were initiated. Outcomes included the imposition of fines and relevant administrative measures, the issuance of 89 orders to rectify identified defects and deficiencies, and cases where no deficiencies were found (12) or issues were resolved prior to formal registration (9).
Based on a resident's inquiry regarding seven summer cafés (*Zolotaya Rybka*, *Yuzhanka*, *Samuryk*, *Azella*, *Mix*, *Leila*, *Tropicana*) attached to apartment buildings at the following addresses in the city of Kyzylorda... The Department conducted inspections and compliance checks at Zheltoksan Nos. 4 and 6. These activities identified structures erected in violation of legal requirements. Orders were issued to the owners requiring them to restore the structures and surrounding areas to their original state. As a result of these measures, the illegally constructed summer café structures were completely dismantled, and the occupied sites were restored to their original condition.
Regarding the identified violations, 340 cases were initiated; the Department reviewed 270 administrative cases, and fines totaling 89,783,195 tenge were imposed for the remaining cases, with 69,785,405 tenge actually collected for the budget.
Furthermore, out of 166 accredited technical supervision organizations, 3,546 monthly reports were submitted to the "E-Qurylys" electronic system; of these, 3,518 were accepted, subject to 28 noted remarks.
The legitimacy of 1,378 submitted notifications regarding the commencement of construction and installation works—covering projects funded by both the state budget and private investment—was verified; 965 were entered into the registry, while 413 notifications were withdrawn due to failure to comply with legal requirements.
Additionally, out of 1,282 certificates of acceptance for completed construction projects, 343 received a positive assessment, while 923 received a negative one. During the reporting period, 1,886 applications were received via the "E-licensing" portal for five types of public services provided by the Department (licensing: 1,529; accreditation: 2; certification: 355); of these, licenses and certificates were issued for 1,441 applications (licenses: 1,278; accreditation: 2; certification: 166).
Additionally, payments totaling 54,492,775 tenge were made to the budget for the aforementioned public service.
Furthermore, applications for work experience verification regarding 339 entities were received via the public procurement web portal's electronic depository; 216 applications were confirmed in accordance with the law, while violations were identified in 123 applications, resulting in their withdrawal.
The Kyzylorda Region Prosecutor's Office conducted an inspection regarding compliance with legal requirements for state licenses in the fields of architecture, urban planning, and construction for the 2023–2025 period. Administrative fines were imposed pursuant to Parts 1 and 2 of Article 464 of the Code of the Republic of Kazakhstan on Administrative Offenses.
Twenty-three administrative offense cases were initiated based on the identified violations. Fines totaling 11,266,629 tenge were imposed and fully collected.
REPORT on the work performed by the Kyzylorda Region State Architectural and Construction Supervision Department for the first half of 2026
The Kyzylorda Region State Architectural and Construction Supervision Department (hereinafter referred to as the Department) completed certain work in the first half of 2026 to fulfill its primary functional responsibilities.
During the reporting period, the Department received 347 inquiries from individuals and legal entities, 60 of which were forwarded to another agency for review, and 287 were responded to with appropriate measures in accordance with legal requirements.
Furthermore, as a result of regular anti-corruption measures, no violations of this nature were reported by employees.
Furthermore, to ensure the transparency of the Department's activities and its public accessibility, 299 articles and news items were published on Facebook, Instagram, and the Department's official website. During the reporting period, the 90,475,000 tenge allocated for funding the Department was used for its intended purpose, and budget funds were fully utilized.
Based on appeals from individuals and legal entities, 82 unscheduled inspections were initiated, including 62 fines imposed with appropriate administrative measures and orders to correct identified defects and deficiencies. No deficiencies were identified in 11 inspections, and 9 were officially registered.
A total of 270 cases were initiated based on the identified violations, 219 of which were reviewed by the Department. Fines totaling 65,184,753 tenge were imposed in the remaining cases, of which 48,474,241 tenge were actually recovered. In addition, 2,430 monthly reports were submitted to the E-Qurylys electronic system by 153 accredited technical supervision organizations, 2,412 of which were accepted with 18 comments.
The legality of 952 notifications received to commence construction and installation work at facilities financed by the state budget and private investment was verified. Of these, 657 were entered into the register, while 295 notifications were revoked due to failure to comply with legal requirements.
Also, of the 987 facility acceptance certificates, 290 received a positive conclusion, while 697 received a negative conclusion. During the reporting period, 1,309 applications were received through the e-Licensing portal for five types of public services provided by the Department (1,047 for licensing, 1 for accreditation, and 261 for certification). Of these, licenses and certificates were issued for 991 applications (869 for licenses, 1 for accreditation, and 121 for certification).
In addition, 37,300,900 tenge in payments were received into the budget for the aforementioned public service.
Furthermore, applications for confirmation of work experience for 294 entities were received through the public procurement web portal via the electronic depository. 181 applications were confirmed in accordance with the law, and violations were identified and withdrawn for 113 applications. The Kyzylorda Regional Prosecutor's Office conducted an inspection of compliance with legal requirements for state licensing in the field of architectural, urban planning, and construction activities from 2023 to 2025. A fine was imposed under Parts 1 and 2 of Article 464 of the Code of the Republic of Kazakhstan on Administrative Offenses.
Forty-eight administrative offense cases were initiated based on the identified violations. Fines totaling 11,266,629 tenge were imposed and collected in full.
On the work completed by the Kyzylorda Region State Architectural and Construction Supervision Department in 2025
The Kyzylorda Region State Architectural and Construction Supervision Department (hereinafter referred to as the Department) completed certain work in 2025 to fulfill its primary functional responsibilities.
During the reporting period, the Department received 963 inquiries from individuals and legal entities, 100 of which were referred to another agency for review, and 863 were responded to with appropriate measures in accordance with legal requirements.
Furthermore, as a result of regular anti-corruption measures, there were no instances of such violations by employees.
Furthermore, to ensure the transparency of the Department's activities and its public accessibility, 452 articles and news items were published on Facebook, Instagram, and the Department's official website, "Gov kz."
Four interviews were given to the media to explain the law to the public. During the reporting period, 180,822,000 tenge allocated for funding the Department were used for their intended purposes, and budget funds were fully utilized.
Based on appeals from individuals and legal entities, 98 unscheduled inspections were initiated, including 73 fines imposed with appropriate administrative measures and orders to eliminate identified defects and deficiencies. No deficiencies were identified in 14 inspections, and 11 were officially registered and corrected.
569 cases were initiated based on the identified violations, and the Department reviewed 381 administrative cases. Fines totaling 137,823,423 tenge were imposed in the remaining cases, of which 121,719,423 tenge were actually recovered. Of the 2,860 facility acceptance certificates, 1,006 were issued with a positive conclusion, while 1,864 were issued with a negative conclusion.
Furthermore, 3,861 monthly reports from 224 accredited technical supervision organizations were submitted to the E-Qurylys electronic system, of which 3,727 were accepted and 134 were accepted with reservations.
The legality of 2,810 notifications for the commencement of construction and installation work at facilities financed by the state budget and private investment was verified. Of these, 1,647 were entered into the register, while 1,163 notifications were revoked due to failure to comply with legal requirements.
In addition, 2,860 facility acceptance certificates were issued with a positive conclusion, while 1,854 received a negative conclusion.
During the reporting period, 2,244 applications were received through the e-Licensing portal via five different electronic government management systems (licensing - 1,620, accreditation - 9, certification - 615), including 1,698 licenses and certificates issued (licenses - 1,353, accreditation - 9, certification - 336).
Of the remaining 384 applications, 158 were rejected due to non-compliance with qualification requirements.
Additionally, applications for confirmation of work experience for 2,017 projects were received through the public procurement web portal via the electronic depository. 1,382 applications were confirmed in accordance with the law, and violations were identified in 635 applications and they were withdrawn.
On the work done by the Department of State Architectural and Construction Control of the Kyzylorda Region for 9 months of 2025
The Kyzylorda State Architectural and Construction Supervision Department (hereinafter referred to as the Department) carried out certain work in the first nine months of 2025 to fulfill its primary functional responsibilities.
During the reporting period, the Department received 797 inquiries from individuals and legal entities, 80 of which were referred to another agency for review, and 717 were responded to with appropriate measures in accordance with legal requirements.
Furthermore, as a result of regular anti-corruption measures, there were no instances of such violations by employees.
Furthermore, to ensure the transparency of the Department's activities and its public accessibility, 335 articles and news items were published on Facebook, Instagram, and the Department's official website, "Gov.kz."
Three interviews were given to the media to explain the law to the public. During the reporting period, 133,595,000 tenge allocated for funding the Department were used for their intended purposes, and budget funds were fully utilized.
Based on appeals from individuals and legal entities, 56 unscheduled inspections were initiated, including 43 fines imposed with appropriate administrative measures and orders to eliminate identified defects and deficiencies. Five deficiencies were identified, and eight were eliminated from official registration.
A total of 241 cases were initiated based on the identified violations, 446 administrative cases were reviewed by the Department, and fines totaling 106,289,406 tenge were imposed in the remaining cases, of which 92,263,892 tenge were actually recovered. Of the 1,599 facility acceptance certificates, 569 were issued with a positive conclusion, while 1,030 were issued with a negative conclusion.
Furthermore, 2,504 monthly reports from 192 accredited technical supervision organizations were submitted to the E-Qurylys electronic system, of which 2,390 were accepted and 114 were accepted with reservations.
The legality of 2,185 notifications for the commencement of construction and installation work at facilities financed by the state budget and private investment was verified; of these, 1,212 were entered into the register, while 973 notifications were revoked due to failure to comply with legal requirements.
Also, 651 facility acceptance certificates for 1,863 facilities were issued with a positive conclusion, while 1,212 were issued with a negative conclusion. During the reporting period, 1,695 applications were received through the e-Licensing portal via five different electronic government management systems (licensing - 1,244, accreditation - 8, certification - 443), including
Licenses and certificates were issued for 1,282 applications (licenses - 1,045, accreditation - 8, certification - 229).
In the case of voluntary revocation of the remaining 274 applications,
139 applications were rejected due to non-compliance with qualification requirements.
In addition, applications for confirmation of work experience for 1,915 projects were received through the public procurement web portal via the electronic depository. 1,315 applications were confirmed in accordance with the law, and violations were identified in 600 applications and they were withdrawn.
In addition, 40,082,152 tenge in payments were received to the budget for the provision of public services.
On the work done by the Department of State Architectural and Construction Control of the Kyzylorda Region for 6 months of 2025
The Department of State Architectural and Construction Control of the Kyzylorda Region (hereinafter referred to as the Department) carried out certain work in order to implement the main functional responsibilities assigned to it for 6 months of 2025.
In the reporting period, the Department reviewed 556 out of 644 appeals from individuals and legal entities received by the Department, as a result of which appropriate measures were taken and responses were given in accordance with the requirements of the law, 49 were sent to other bodies for consideration, 39 are at the consideration stage. There were no violations of the procedure and deadlines for considering appeals.
Also, as a result of regular anti-corruption measures, there were no instances of violations of this nature on the part of employees.
In addition, in order to ensure transparency of the Department's activities, its accessibility to the public, 226 articles and news were published on the social network "Facebook", "Instagram" and on the official website of the Department "Gov kz".
In order to explain the laws to the public, 2 interviews were given to the media.
In the reporting period, the targeted use of the allocated 87 million 571 thousand tenge for financing the Department was ensured and the development of budget funds was 100%.
During the reporting period, 26 unscheduled inspections were carried out in the field of state architectural and construction control at the request of individuals and legal entities. 19 orders were issued, 5 of which were fined.
241 cases were opened for the identified violations, the Department reviewed 151 administrative cases, and fines totaling 58,783,200 thousand tenge were imposed for the remaining cases, of which 48,386,992 thousand tenge were actually collected into the budget.
In addition, the legality of 1,139 notifications on the commencement of construction and installation work on facilities built using state budget funds and private investment was checked, of which 694 were entered into the register, 645 notifications were returned due to improper execution.
Also, out of 1,132 acts on the acceptance of facilities into operation, a positive conclusion was given for 433, and a negative conclusion was given for 699 acts.
At the same time, 1146 monthly reports from 160 accredited technical supervision organizations were received by the electronic portal "e-Qurylys", of which 1055 were accepted and 91 were accepted with a remark. During the reporting period, 1194 applications were received for 5 different state services provided by the Department through the portal "E-licensing" (including licensing - 894, accreditation of project management organizations - 5, certification of experts - 295). Licenses and certificates were issued for 911, 95 applications were rejected due to non-compliance with qualification requirements and incomplete provision of documents, the remaining 188 were voluntarily withdrawn.
On the work done by the Department of State Architectural and Construction Control of the Kyzylorda Region for 3 months of 2025
The Department of State Architectural and Construction Control of Kyzylorda (hereinafter referred to as the Department) carried out certain work in order to implement the main functional responsibilities assigned to it for 3 months of 2025.
During the reporting period, the Department reviewed 317 out of 379 appeals from individuals and legal entities received by the Department, as a result, appropriate measures were taken and responses were given in accordance with the requirements of the law, 29 were sent to other bodies for consideration, 33 are at the consideration stage.
There were no violations of the procedure and deadlines for considering appeals. Also, as a result of regular anti-corruption measures, there were no facts of offenses of this nature on the part of employees. In addition, in order to ensure transparency of the Department's activities, its accessibility to the public, 99 articles and news were published on the social network "Facebook", "Instagram" and on the official website of the Department "Gov kz". In order to explain the laws to the public, 2 interviews were given to the media.
In the reporting period, the targeted use of KZT 49 million 33 thousand allocated for financing the Department was ensured, and the development of budget funds was 100%. During the reporting period, 8 unscheduled inspections were conducted in the sphere of state architectural and construction control at the request of individuals and legal entities. 6 orders were issued, 4 of which were fined. Based on the identified violations, 36 cases were initiated, the Department considered 23 administrative cases, and fines were imposed for the remaining cases in the total amount of KZT 11,278,942 thousand, of which KZT 11,031,226 thousand were actually collected to the budget. The remaining KZT 247,716 are at the collection stage.
In addition, the legality of 487 notifications on the commencement of construction and installation works at facilities built using the state budget and private investment was checked, of which 277 were entered into the register, 210 notifications were returned due to improper execution. Also, out of 623 acts on acceptance of facilities into operation, a positive conclusion was given for 267, and a negative conclusion was given for 356 acts. At the same time, 859 monthly reports were received from 140 accredited organizations for technical supervision in the electronic portal "e-Qurylys", of which 784 were accepted, and 75 were accepted with a remark. During the reporting period, 521 applications were received for 5 different state services provided by the Department through the portal "E-licensing" (of which 392 were for licensing, 5 for accreditation of project management organizations, 124 for certification of experts). Licenses and certificates were issued for 388 applications, 55 applications were rejected due to non-compliance with qualification requirements and incomplete submission of documents, the remaining 78 were voluntarily revoked.
The Control Department of Kyzylorda region's work in 3rd quarter of 2024
The Kyzylorda Region Control Department (hereinafter referred to as the Department) has carried out certain work in the first 9 months of 2024 in order to implement the main functional responsibilities assigned to it.
In the reporting period, the Department reviewed 313 of 367 appeals from individuals and legal entities received by the Department, as a result of which appropriate measures were taken and responses were given in accordance with the requirements of the law, 42 were sent to other bodies for consideration, 12 are at the consideration stage. There were no violations of the procedure and deadlines for considering appeals.
Also, as a result of regular anti-corruption measures, there were no cases of violations of this nature on the part of employees.
In addition, in order to ensure the transparency of the Department's activities, its accessibility to the public, 601 articles and news were published on the social network "Facebook", "Instagram" and on the official website of the Department "Gov.kz".
In order to explain the laws to the public, 11 interviews were given to the media.
In the reporting period, the targeted use of KZT 194,778.5 thousand allocated for financing the Department was ensured, and the development of budget funds was 100%.
During the reporting period, 20 unscheduled inspections were conducted in the field of state architectural and construction control at the request of individuals and legal entities. 11 orders were issued, 9 of which were executed, 2 are at the execution stage.
Based on the identified violations, 195 cases were initiated, the Department considered 103 administrative cases and sent 92 administrative cases to court; in the remaining cases, fines were imposed for a total of KZT 37,211.6 thousand, of which KZT 36,177.8 thousand (97%) were actually collected to the budget. The remaining KZT 1,033.7 (3%) are at the collection stage. In addition, the legality of 1999 notifications on the commencement of construction and installation work on facilities built using state budget funds and private investment was checked, of which 1123 (56%) were entered into the register, 876 (44%) notifications were returned due to improper execution.
Also, of the 1318 acts on the acceptance of facilities into operation, 720 (55%) were given a positive conclusion, 598 (45%) were given a negative conclusion.
At the same time, 2620 monthly reports from 70 accredited organizations for technical supervision were received by the electronic portal "e-Qurylys", of which 1758 (65%) were accepted, and 912 (35%) were accepted with a remark.
During the reporting period, 1420 applications were received via the E-Licensing portal for 5 different public services provided by the Department (including 1049 applications for licensing, 8 applications for accreditation of project management organizations, and 363 applications for certification of experts). Licenses and certificates were issued for 921 applications, 243 applications were rejected due to non-compliance with qualification requirements and incomplete submission of documents, and the remaining 256 were voluntarily withdrawn.
The Control Department of Kyzylorda region's work in the first half of 2024
The specific work was done by the Kyzylorda regional control department (hereinafter – Department) to implement the main functional responsibilities assigned to it for June of 2024.
For reported period 154 inspections, 109 orders to eliminate detected violations were given by the Department. Of these, 91 (78%) were carried out, 12 (17%) at the stage of execution, 6 were sent to the court for enforcement due to default.
For violations of the legislation in the sphere of construction and labor, 405 cases were opened on administrative offences, imposed fines amounting KZT 43 486,2 thousand.
Also, out of 1236 appeals from individuals and legal entities received by the Department (of which 1025 (83%) - in the field of labor, 211 (17%) - in the field of construction), 224 were considered (of which 188 (84%) - in the field of labor , 36 (16%) - in the construction sector) based on the results, appropriate measures were taken and answers were given in accordance with the requirements of the law, 941 were sent to other bodies in the order of consideration (of which -781 (83%) in the labor sector, 160 (17% ) - in the construction sector), 71 (of which 56 (79%) are in the labor sector, 15 (21%) in the construction sector) are under consideration. There were no violations of the procedure and deadlines for considering applications.
Despite regular anti-corruption activities, employees did not commit offenses of this nature.
In addition, in order to ensure transparency of the Office’s activities and its accessibility to the public, 470 articles and news were published on the social network “Facebook”, “Instagram” and on the official website of the Office “Gov kz”.
In order to clarify the law to the public, 10 interviews were given to mass media.
In the reporting period, the targeted use of the KZT 141 825,6 thousand allocated for the financing of the Office and the development of budget funds was provided by 100%.
In the field of state architectural and construction control
For reported period, 12 preventive checks with a visit to the control subjects in the field of state architectural and construction control,7 orders to eliminate detected violations were given and carried out.
Based on the identified violations, 131 cases of administrative offenses were initiated for which a penalty in the form of a “warning” was applied to 1 person, the Department reviewed 66 administrative cases and sent 65 administrative cases to court; in the remaining cases, fines were imposed in the total amount of 23,826.3 thousand tenge.
In addition, the legality of 1,221 notifications about the start of construction and installation work on objects built at the expense of the state budget and private investment was checked, of which 640 (52%) were entered into the register, 581 (48%) notifications were returned due to incorrect registration.
Also, out of 806 acts on the acceptance of objects for operation, 488 (61%) were given a positive conclusion, 318 (39%) acts were given a negative conclusion.
At the same time, from 70 accredited organizations for technical supervision, the electronic portal “e-Qurylys” received 1697 monthly reports, of which 1316 (78%) were accepted, and 381 (22%) were accepted with a comment.
During the reporting period, 888 applications were received through the “E-Licensing” portal for 5 different public services provided by the Department (of which 604 were issued for licensing, 2 for accreditation of project management organizations, and 98 for expert certification). Licenses and certificates were issued for 552, 176 applications were rejected due to non-compliance with qualification requirements and incomplete provision of documents, the remaining 160 were withdrawn voluntarily.
For accidents
In the region during the reporting period, a special investigation was carried out into 35 registered accidents, 25 (71%) of which were recognized as work-related. As a result, 26 workers were injured, 5 deaths, 21 had a serious outcome.
The specific work was done by the Kyzylorda regional control department (hereinafter – Department) to implement the main functional responsibilities assigned to it for the first quarter of 2024.
For reported period 67 inspections, 51 orders to eliminate detected violations were given by the Department. Of these, 38 (75%) were carried out, 10 (20%) at the stage of execution, 3 were sent to the court for enforcement due to default.
For violations of the legislation in the sphere of construction and labor, 267 cases were opened on administrative offences, imposed fines amounting KZT 24 913,6 thousand.
Also, out of 619 appeals from individuals and legal entities received by the Department (of which 494 (80%) - in the field of labor, 125 (20%) - in the field of construction), 97 were considered (of which 76 (78%) - in the field of labor , 21 (22%) - in the construction sector) based on the results, appropriate measures were taken and answers were given in accordance with the requirements of the law, 457 were sent to other bodies in the order of consideration (of which -363 (79%) in the labor sector, 94 (21% ) - in the construction sector), 65 (of which 55 (85%) are in the labor sector, 10 (15%) in the construction sector) are under consideration. There were no violations of the procedure and deadlines for considering applications.
Despite regular anti-corruption activities, employees did not commit offenses of this nature.
In addition, in order to ensure transparency of the Office’s activities and its accessibility to the public, 235 articles and news were published on the social network “Facebook”, “Instagram” and on the official website of the Office “Gov kz”.
In order to clarify the law to the public, 2 interviews were given to mass media.
In the reporting period, the targeted use of the KZT 78,279.2 thousand allocated for the financing of the Office and the development of budget funds was provided by 100%.
In the field of state architectural and construction control
For reported period, 7 preventive checks with a visit to the control subjects in the field of state architectural and construction control, 4 orders to eliminate detected violations were given. Of these, one was executed and 3 on the stage of execution. 76 cases of administrative offenses were initiated. Fines in the amount of KZT 13,523.7 thousand were imposed. In addition, the legality of 454 notifications of the start of construction and installation works on the objects built at the expense of the State budget and private investments was verified, of which 245 (54%) were entered in the register, 209 (46%) notifications were returned due to incorrect registration.
Also, from 415 acts on the acceptance of the object to be put into operation, positive conclusion was given to 244 (59%), and negative conclusion was given to 171 (41%).
At the same time, from 70 accredited organizations for technical supervision, the electronic portal “e-Qurylys” received 868 monthly reports, of which 701 (81%) were accepted, and 167 (19%) were accepted with a comment.
During the reporting period, 385 applications were received through the “E-Licensing” portal for 5 different public services provided by the Department (of which 250 were issued for licensing, 0 for accreditation of project management organizations, and 135 for expert certification). Licenses and certificates were issued for 204, 83 applications were rejected due to non-compliance with qualification requirements and incomplete provision of documents, the remaining 98 were withdrawn voluntarily.
In the sphere of state architectural and construction control
During the reporting period 19 preventive checks with a visit to the control subject in the sphere of state architectural and construction control were conducted, 19 orders on elimination of revealed violations were received. On applications of individuals and legal entities, 33 unscheduled inspections were carried out. Of these, 32 were issued, 29 (90.6%), 1 at the execution stage, 2 (3.2%) fines for non-performance in time (175 checks were carried out in 2022, 36 orders were issued, of which 31 (86%) were executed.
On the revealed violations 203 cases on administrative violations were initiated, imposed fines amounting KZT 34 092.9 thousand.
In addition, 2079 notifications about the beginning of construction and installation works on objects, built at the expense of the state budget and private investment, were checked. From them, 1348 (64.8%) listed in the register, 731 (35.1%) notifications returned because of an incorrect application. (In 2022, the legality of 1252 communications were verified, of which 752 (218 from the budget, 534 from private finances) were entered in the register, with 500 communications returned because they were not filed in accordance with the requirements of the legislation).
Also, 1445 acts of acceptance of an object into operation, a positive conclusion were given for 649 (44.9%), 796 (55.0%) acts received a negative conclusion (In 2022, out of 962 acts of commissioning the facility was given a positive conclusion on 449, negative conclusion given on 513 acts).
However, 3922 monthly reports were received from 70 accredited organizations on technical supervision in the e-portal «е-Qurylys», from them, 3574 (91.1%) were accepted, 348 (8.8%) were received with comment (In 2022, 2672 monthly reports from 88 accredited technical supervision organizations were sent to the electronic system «e-Qutylys », of which 2471 were accepted and 201 were returned due to incorrect processing).
During the reporting period, 1275 applications were received for 5 different public services provided by the department through the portal «E-licensing» (from the bottom licensing - 890, accreditation of project management organizations - 2, certification of experts - 216). Certificates and licenses were given for 695254 applications denied for lack of qualifications and incomplete submission of documents, the remaining 326 were voluntarily withdrawn. (In 2022, the portal «Electronic licensing» received 1775 applications (licensing - 1556, accreditation of organizations for project management - 5, certification of experts - 214). Of these 1383 licenses and certificates were issued (license - 1331, accreditation of project management organizations - 5, expert opinions - 47), 392 applications were rejected because the persons did not meet the qualification requirements and did not submit the documents in full).
State architectural and construction control
During the reporting period, 17 preventive inspections were carried out with visits to subjects of control in the field of state architectural and construction control, and 17 orders were issued to eliminate the identified violations. At the request of individuals and legal entities, 21 unscheduled inspections were carried out, 18 orders were issued, of which 16 (85.7%) were executed, 1 (5.5%) was a fine for failure to comply on time.
Based on the identified violations, 162 cases of administrative offenses were initiated, and fines were imposed amounting to KZT 30,332.4 million.
In addition, the legality of 1172 notifications about the start of construction and installation work on facilities built at the expense of the state budget and private investments was verified, of which 722 (61.6%) were entered into the register, 450 (38.3%) notifications were returned due to incorrect design.
Also, out of 824 acts on acceptance of objects for operation, 338 (41.0%) were given a positive conclusion, 486 (58.9%) acts were given a negative conclusion
At the same time, from 70 accredited organizations for technical supervision, the electronic portal “e-Qurylys” received 2602 monthly reports, of which 2397 (92.1%) were accepted, and 205 (7.9%) were accepted with a comment.
During the reporting period, 759 applications were received through the E-Licensing portal for 5 different public services provided by the Office.
Licenses and certificates were issued for 377 201 applications were rejected due to non-compliance with qualification requirements and incomplete provision of documents, the remaining 181 were withdrawn voluntarily.
During the reporting period, 13 preventive inspections were carried out with visits to the subjects of control in the field of state architectural and construction control, 13 orders were issued to eliminate the identified violations. At the request of individuals and legal entities, 9 unscheduled inspections were carried out, 4 orders were issued, of which 5 (29.4%) were executed, 1 (5.9%) was fined for failure to comply on time, 11 (64.7%) were at the execution stage.
107 cases of administrative offenses were initiated on the identified violations, fines were imposed in the amount of 26.685 million tenge. In addition, the legitimacy of 675 notifications on the start of construction and installation works for facilities being built at the expense of the state budget and private investment was checked, of which 424 (62.8%) were entered in the register, 254 (37.2%) notifications were returned due to incorrect execution.
Also, out of 512 acts on the acceptance of facilities for operation, 198 (38.6%) received a positive conclusion, 314 (61.4%) acts received a negative conclusion.
At the same time, out of 70 accredited technical supervision organizations, the e-Qurylys electronic portal received 1330 monthly reports, of which 1222 (91.8%) were accepted, and 108 (8.2%) were accepted with a comment.
During the reporting period, 370 applications were received through the E-licensing portal for receiving 5 different public services provided by the Department (licensing - 273, accreditation of project management organizations - 2, certification of experts - 95). Licenses and certificates were issued for 188 (51%) (including 169 licenses, accreditation of organizations, project management - 2, expert certificates - 17), 182 (49%) applications were denied due to non-compliance with qualification requirements and incomplete submission of documents.
Information on the work done by the Department of State Architectural and Construction Control of the Kyzylorda region for 9 months 2021
The Department of State Architectural and Construction Control of the Kyzylorda Region (hereinafter referred to as the Department) in the implementation of the main functional responsibilities assigned to it for 9 months of 2021 has done a number of fruitful works.
In January-September of this year, the Department received 762 notifications of the start of construction and installation work at facilities being built at the expense of the state budget and private investments, which is 5% more compared to last year (for 9 months of 2020 - 724), from 415 of them were withdrawn in accordance with the identified deficiencies, the remaining 347 are included in the list. Of these, 174 (42%) are located in the city of Kyzylorda, 173 (58%) - in the districts.
Of these construction projects, 110 (69 are new buildings) are related to objects under construction at the expense of budgetary funds, 237 are at their own expense.
The control over the quality of construction work at the facilities was strengthened, 75 unscheduled inspections were organized at the requests of individuals and legal entities (64 for 9 months 2020-12).
For 9 months of 2021, the plan included 64 audited business entities of a preventive nature with visits to construction sites (for 9 months of 2020 - 85), of which 63 facilities were inspected, 62 instructions were issued to eliminate identified defects and violations, 58 instructions were fully complied with , in relation to 2 business entities that did not fulfill 3 instructions without a valid reason, an administrative offense case was initiated, penalties were applied to them by judicial acts. For the remaining 1 objects, no shortcomings were identified. In addition, during the audit, there was no possibility of checking one object in connection with the transition from a medium-sized business entity to a small business entity.
For 9 months of 2021, the Office initiated 121 administrative cases against persons who violated the requirements of legislation in the field of architecture and construction, for 9 months of 2020, 36 administrative cases were initiated, which is 236% more than last year.
In total, the department for initiated administrative cases imposed fines in the amount of 28 million 267 thousand 190 tenge.
Of the administrative fines imposed in the amount of 22 million 824 thousand 068 tenge, or 81% was actually recovered to the budget, the remaining 5 million 443 thousand 122 tenge is at the stage of production.
Of the total number of administrative cases initiated, 97 departments were considered, and fines were imposed in the amount of 25 million 132 thousand 872 tenge, including 20 million 710 thousand 700 tenge actually collected to the budget.
On the 3 administrative cases considered by the department for the enforced collection of a fine in the amount of 1 million 102 thousand 626 tenge, documents were sent to the enforcement bodies of judicial acts (expert of technical supervision A. Shakirov).
Within the specified period, the department sent to court 24 out of the total number of initiated administrative cases, imposed fines in the amount of 3 million 134 thousand 318 tenge, of which 2 million 113 thousand 368 tenge were recovered to the budget. The rest is in production.
5 administrative cases sent to the court were terminated from court proceedings due to the absence of an administrative offense (Umirzak LLP, Akmeshit Kozha Akhmet Yassaui charitable institution, Kyzylorda-Zholdary LLP).
Management 05.03.2021 year, having considered an administrative case against the legal entity LLP "Umirzak", initiated under Part 2 of Art. 312 of the Administrative Offenses Code of the Republic of Kazakhstan, Zhanakorgan District Court concluded that the actions of Umirzak LLP did not contain the offense provided for in Part 2 of Art. 312 of the Administrative Code of the Republic of Kazakhstan "and adopted a resolution on the termination of the administrative case from 31.03.2021 No. 4340-21-00-3 / 102.
By the decision of the Appellate Judicial Collegium for Civil Cases of the Kyzylorda Regional Court dated 05/04/2021 No. 4399-21-00-3a / 65 on this administrative case, the decision of the Zhanakorgan District Court was in force, the appeal of the prosecutor was dismissed.
At present, the prosecutor's office of the Kyzylorda region has submitted a cassation petition to the General Prosecutor's Office of the Republic of Kazakhstan to cancel the decisions of the Zhanakorgan District Court and the Judicial Panel of Appeals for Civil Cases of the Kyzylorda Regional Court to terminate the administrative case initiated against Umirzak LLP under Part 2 of Art. 312 Administrative Code of the Republic of Kazakhstan.
In addition, the individual entrepreneur I. Ermekbaeva filed complaints against her in 4 administrative cases.
By the decisions of the Karmakshy District Court of September 8, 2021 No. 4346-21-00-3zh / 5 and No. 4346-21-00-3zh / 6, the complaint of I. Ermekbaeva to the abolition of protocols No. 88, 91 on an administrative offense drawn up under Part 1 of Article 463 and Article 319 of the Administrative Code of August 17, 2021, was dismissed.
At present, the complaint of I. Ermekbaeva about the cancellation of decisions of the department No. 7, 8 on administrative cases No. 89, 90 About administrative offenses committed under Part 1 of Art. 316 and Art. 321 of the Administrative Code of August 17, 2021, is considered by the specialized court for administrative offenses of the city of Kyzylorda.
In addition, in January-September 2021, the department received 319 applications to engage in expert technical supervision activities (for 9 months of 2020 - 361 or, that is, in 2021 the number of applications decreased by 12%), 253 applicants were admitted to testing, from 137 of them were tested and received certificates, 44 could not pass the test. 86 applicants were not admitted to testing due to non-compliance with qualification requirements, 52 did not show up for testing.
Out of 1,329 (in 2020 - 482) applications for obtaining a license and an annex to a license for the reporting period, 850 were satisfied, the remaining 479 applications were rejected due to non-compliance of persons with qualification requirements and incomplete submission of documents.
According to the monthly report of technical supervision experts through the electronic system "E-Qurylys" for 9 months of this year, 3116 calls were received (in 2020-1988).
For 9 months of this year, 569 acts of acceptance were received (for 9 months of 2020 - 318), of which 389 were withdrawn, 180 were registered.
During the reporting period, the Department received 108 appeals from individuals and legal entities, out of 108 appeals considered, 13 were satisfied, 90 were given explanations of the legislation, the remaining 5 are under consideration. In addition, work was carried out to increase the level of legal literacy and professional competence of the management staff. In accordance with the approved quarterly plans of legal training in this area, 6 lessons of law and 2 unscheduled explanatory works were organized on the newly entered into force legislation. To prevent chaotic communication between staff and unauthorized persons during working hours, the procedure for entry and exit of visitors to the management has been established, security measures have been strengthened, individuals and legal entities can convey their needs and attitude at a personal reception by the management of the management. Personal reception of the management of the department is carried out by representatives of individuals and legal entities on an ongoing basis in accordance with the approved schedule. The admission schedule is published in the media. In addition, a constant control was established for the timely posting of applications received in the ballot box for applications from citizens and representatives of legal entities, installed at the entrance to the department.
In addition, as a result of regular anti-corruption measures in the first half of 2021, there were no facts of offenses of this nature on the part of employees.
Work has been established to ensure the transparency of the administration's activities, its accessibility to the public; since the beginning of the year, a 3-time press conference has been held with the participation of representatives of the media and Antikor. Within the framework of the live project in the Antikor Ortalygy service center, a live broadcast was held 2 times.
In addition, the news that takes place in the department is regularly published on the social network "Facebook" and on the official website of the department, through these Internet resources, feedback has been established with the population. In addition, in order to ensure openness, accessibility for discussion of issues and proposals, comments, the department has established work on holding a monthly Internet conference on the social network "Facebook" and on the official website of the department.
For 9 months of this year, 66 million 386 thousand 900 tenge were spent to finance management from the allocated funds for the intended purpose, the development of budget funds was completed by 100%.
Information on the work done by the Department of State Architectural and Construction Control of Kyzylorda region for the first half of 2021
The Department of State Architectural and Construction Control of Kyzylorda Region (hereinafter referred to as the Department), in order to implement the main functional responsibilities assigned to it, has carried out a number of productive works in the first half of 2021. For 6 months of this year, the department received 420 notifications of the start of construction and installation work on objects erected at the expense of the state budget and private investments, of which 190 were checked for legality, the remaining 230 were recalled in accordance with the identified shortcomings. Of them, 85 (44.0%) are located in Kyzylorda city, 105 (56.0%) districts. Out of them 50 (36 new construction) at the expense of budget funds, 140 at their own expense. At the facilities, control over the quality of construction work has been strengthened, at the request of individuals and legal entities, 51 unscheduled inspections were generally organized, 18 orders were issued to eliminate the identified defects and deficiencies. For 6 months of the current year, the plan included 38 business entities, which are checked in a preventive way with visits to construction sites, at present, the approved plans are covered by inspections of 37 construction sites, 36 orders were issued to eliminate identified defects and shortcomings, 32 orders were fully implemented, in relation business entities that did not comply with 3 prescriptions without a good reason, a case of an administrative offense was initiated. For the remaining 1 objects, no shortcomings were identified. Based on the results of inspections carried out during the reporting period, 61 administrative cases were initiated against persons who violated the requirements of the legislation in the architectural and construction sector, and fines were imposed on the perpetrators in the amount of 14 million 636 thousand 048 tenge. Of the administrative fines imposed in the amount of 12 million 788 thousand 128 tenge, or 87.4%, was actually recovered to the budget, the remaining 1 million 847 thousand 920 tenge was collected (including on 3 administrative cases 1 million 102 thousand 626 documents were sent to the enforcement bodies of judicial acts for enforcement)
Of the total number of initiated administrative cases, the Department considered 42, of which fines were imposed in the amount of 11 million 808 thousand 016 tenge, of which 10 million 705 thousand 390 tenge was actually recovered to the budget.
Within the specified timeframe, the department in the order of consideration of the court sent 19 out of the total number of initiated administrative cases imposed fines in the amount of 2 million 828 thousand 032 tenge, of which 2 million 082 thousand 738 tenge were recovered to the budget.
The Department for 5 types in the electronic format of public services on the “E-licensing” portal rendered 1259 services to the population, of which 248 for certification for expert activity, 1011 for licensing.
At the same time, as a result of studying the legality of an application for attestation to engage in the activity of an expert of technical supervision, there were facts of submission of deliberately false documents about their higher education. Let us clarify that the provision of forged documents in 2020-1, for the first quarter of 2021, 13 facts were revealed. In this regard, according to the revealed circumstances, in accordance with the requirements of the Criminal Procedure Code of the Republic of Kazakhstan, the collected documents for making an appropriate procedural decision were sent to the police departments in the territory of the Republic of Kazakhstan at the addresses of citizens' residence. In addition, there is a practice of imposing strict penalties on technical supervision experts who grossly violate the requirements of the legislation in the field of construction, up to the cancellation of certificates. To clarify, the expert's certificate was suspended for a period of 6 months with the imposition of an administrative fine on 5 experts of technical supervision who allowed poor-quality construction and installation work on objects under construction for public funds.
In addition, 45 objects under construction at the expense of public funds were introduced on the HalyqMonitoring website in 2021. In order to increase the volume and increase the pace of work in this direction, it is planned to introduce new construction objects on the website following the results of public procurement procedures held in 2021. The site contains information about the objects under construction on budgetary funds, the timing of the beginning and end of construction and installation works, customers, contractors, organizations carrying out architectural and technical supervision, allocated budget funds, etc. The goal of the "HalyqMonitoring" project is to ensure accessibility , transparency of the population towards it by posting on a special website all information about projects under construction under the state order, creating conditions for the timely elimination of violations by establishing feedback with the population on the quality of construction. In addition, technical supervision experts provide him with a monthly report through a single platform "E-qurylys". To date, work has been carried out on 1416 documents
The Department for 5 types in the electronic format of public services on the “E-licensing” portal rendered 1259 services to the population, of which 248 for certification for expert activity, 1011 for licensing.
At the same time, as a result of studying the legality of an application for attestation to engage in the activity of an expert of technical supervision, there were facts of submission of deliberately false documents about their higher education. Let us clarify that the provision of forged documents in 2020-1, for the first quarter of 2021, 13 facts were revealed. In this regard, according to the revealed circumstances, in accordance with the requirements of the Criminal Procedure Code of the Republic of Kazakhstan, the collected documents for making an appropriate procedural decision were sent to the police departments in the territory of the Republic of Kazakhstan at the addresses of citizens' residence. In addition, there is a practice of imposing strict penalties on technical supervision experts who grossly violate the requirements of the legislation in the field of construction, up to the cancellation of certificates. To clarify, the expert's certificate was suspended for a period of 6 months with the imposition of an administrative fine on 5 experts of technical supervision who allowed poor-quality construction and installation work on objects under construction for public funds.
In addition, 45 objects under construction at the expense of public funds were introduced on the HalyqMonitoring website in 2021. In order to increase the volume and increase the pace of work in this direction, it is planned to introduce new construction objects on the website following the results of public procurement procedures held in 2021. The site contains information about the objects under construction on budgetary funds, the timing of the beginning and end of construction and installation works, customers, contractors, organizations carrying out architectural and technical supervision, allocated budget funds, etc. The goal of the "HalyqMonitoring" project is to ensure accessibility , transparency of the population towards it by posting on a special website all information about projects under construction under the state order, creating conditions for the timely elimination of violations by establishing feedback with the population on the quality of construction. In addition, technical supervision experts provide him with a monthly report through a single platform "E-qurylys". To date, work has been carried out on 1416 documents. Also, through the electronic system "Government for Citizens", 308 acts of acceptance of the object into operation were received, of which 106 were registered and 202 were withdrawn due to non-registration in accordance with the requirements of the legislation. The issues of improving the quality of services for personal reception of citizens, work with appeals from individuals and legal entities were also not left without attention. During the reporting period, 94 appeals were received from individuals and legal entities, out of 94 considered, 11 were satisfied, explanations of legislation were given for 75, the rest, 8 are under consideration. There were no facts of violations of the terms of consideration of applications. In addition, work was carried out to increase the level of legal literacy and professional competence of the management staff. In accordance with the approved quarterly plans of legal training in this area, 6 lessons of law and 2 unscheduled explanatory works were organized on the newly entered into force legislation. In addition, as a result of regular anti-corruption measures in the first half of 2021, there were no facts of such offenses on the part of employees. Work has been established to ensure the transparency of the management's activities, its accessibility to the public; since the beginning of the year, a press conference has been held twice with the participation of media representatives, and within the framework of the Antikor.live project in the AntikorOrtalygy service center, a live broadcast has been held 2 times with the participation of managers management. In addition, the news, the work done by the department, is regularly published on the social network "Facebook" and on the official website of the department, through these Internet resources, feedback has been established with the population. In addition, in order to ensure openness and accessibility, an Internet conference is held monthly on the official website of the administration and in the social network "Facebook". completed by 100%.
On the work done and the tasks of the State Architectural and Construction Control Department of Kyzylorda region for the 1st half of 2020
The Department of State Architectural and Construction Control of the Kyzylorda region (hereinafter referred to as the Department), to implement the main functional responsibilities assigned to it, for the 1st half of 2020 carried out several productive works.
The department received 245 notifications of the beginning of construction and installation work on objects erected at the expense of the state budget and private investments. Of these, 93 (38.0%) are located in Kyzylorda, 152 (62.0%) regions.
Of these, 130 (49 are new) at the expense of budget funds, 115 - at their own expense.
At the facilities, control over the quality of construction work has been strengthened, 34 unscheduled inspections have been organized in general at the request of individuals and legal entities, 10 orders have been issued to eliminate identified defects and deficiencies. An administrative penalty was taken for the revealed violations of about 23 objects.
The plan of inspected business entities of a preventive nature with visits to construction sites in the first half of 2020 includes 64 business entities. Of these, 37 were covered by inspections, 31 orders were issued on the revealed violations.
The remaining 4 objects due to commissioning and 23 objects have not been checked due to the imposed restrictions.
Based on the results of inspections carried out in the reporting period, 23 administrative cases were initiated against persons who violated the requirements of the legislation in the field of architectural and construction activities, fines were imposed on the guilty persons for 3 million 060 thousand 581 tenge.
Of the imposed administrative fines, 2 million 689 thousand 441 tenge or 88.0% were recovered to the budget, the remaining 371 thousand 340 tenge are at the stage of collection.
All 5 types of public services provided by the Department were transferred to the “E-licensing” portal, 502 services were rendered to the population. Of these, 237 related to certification for expert activities, 265 to licensing.
Full monthly utilization of allocated budget funds is provided. In 2020, 82 million 847 thousand 300 tenge were allocated to finance the management. During the reporting period, the planned funds were fully utilized and 100% executed.
The issues of improving the quality of services for the personal reception of citizens, work with appeals from individuals and legal entities were also paid attention to.
During the reporting period, 83 appeals were received from individuals and legal entities, out of 83 considered 16 were satisfied, 65 were given explanations of the legislation, the rest, 2 are under consideration. There were no cases of violations of the terms of consideration of applications.
Also, 3 citizens and representatives of legal entities visited at a personal reception on various issues, they have explained the requirements of the legislation.
Also, certain work has been done to improve the level of professional qualifications and legal literacy of the management staff. According to the approved quarterly plans of legal training in this direction, legal studies were conducted 7 times.
Also, as a result of the constant implementation of anti-corruption measures in 2017-2019, there were no facts of violations of this nature by employees.
Also, work has been established to ensure the transparency of the administration's activities, its accessibility to the population; since the beginning of the year, 2 Internet conferences were held with the participation of media representatives.
Besides, the news that takes place in the department is regularly published on the social network "Facebook" and the official website of the department, and through these Internet resources, the feedback has been established with the population.
During the reporting period, the incoming document flow of the management amounted to 3040, of which 3038 were executed, 2 control tasks are at the stage of execution. At the same time, the outgoing document circulation amounted to 1495, of which 53 are internal document circulation.
On the work done and the tasks of the Department of State Architectural and Construction Control of
Kyzylorda region for 2019
On the basis of the Law of the Republic of Kazakhstan dated July 16, 2001 No. 242-V “On Architectural, Urban Planning and Construction Activities in the Republic of Kazakhstan”, the Department of State Architectural and Construction Control of Kyzylorda region (hereinafter referred to as “the Office”) in order to fulfill the main responsibilities assigned to it for 12 months of 2019, conducted a number of productive work.
In 2019, the construction of 401 objects was planned in the region. Of these, 153 (38.2%) are located in Kyzylorda city, 248 (61.8%) of the districts.
In 2019, the management received401 notifications of the beginning of construction and installation works on objects being built at the expense of the state budget and private investments. Of these, 129 (82 new) from the budget, 272 from own funds.
The quality control of construction works has been strengthened at the sites, according to the results of inspections in order to monitor the implementation of orders issued to construction companies, as well as on requests from individuals and legal entities, a total of 287 unscheduled inspections were organized, 75 orders were issued to eliminate the identified defects and deficiencies. Of these, 54 were ensured by implementation, 17 - administrative measures were taken.
In the first half of 2019, the plan included 16 objects and 68 objects for the second half of the year, a total of 84 entities submitted a plan of inspected business entities with preventive visits to construction sites, of which 70 were covered by inspections, 55 orders were issued for violations.
The remaining entities are not verified due to the commissioning of construction projects.
According to the results of inspections conducted in the reporting period, in relation to persons who violated the requirements of the legislation in the field of architectural and construction activities,
172 administrative cases, fines were imposed on the perpetrators in the amount of KZT 25 million 393 thousand 945.
Of the administrative fines KZT 22 million 885 thousand 357 or 90.0% was actually collected in the budget, the documents were sent to the enforcement authorities for the enforcement of a fine of KZT 1 million 295 thousand 325.
The remaining KZT 1million 213thousand 263 have a statutory period of 30 days for voluntary payment of a fine.
At the same time, the practice of strict recovery is carried out until the license for contracting organizations that violate the requirements of legislation in the field of construction is deprived.
In particular, in 2018, on the basis of judicial acts on administrative cases, the instituted department imposed a license deprivation for 1 construction company (“Bereke LLP”), and 1 (Ardakurylys company LLP) suspension of the license, for 2019 it was imposed a license for 3 construction company ("Prommedkontrakt "LLP, "Er-Kanat Service" LLP, IE Baimakhanov).
Also, with administrative fines imposed on 5 technical supervision experts who allowed poor-quality construction and installation work at facilities financed from the state budget, the expert certificate for the right to conduct technical supervision for a period of 6 months was suspended (O.Zh. Tolebay, A.A. Srailov, Zh.B. Dauletiyarov, A.A. Musaldaev, N.E. Abishev).
In order to increase the responsibility of technical supervision experts, under the chairmanship of the deputy akim of the region M. Delmukhanov, on September 6, 2019, a meeting was held with the participation of technical supervision experts on the territory of the region and budget program administrators, at which the latter were responsible for the quality of construction and installation works with the corresponding carrying out explanatory work.
All 5 types of public services provided by the Office in the past period were transferred to the E-Licensing portal, 584 services were provided to the population. Of these, 260 concerned certification for expert activity, 324 licensing.
Monthly full development of allocated budget funds is provided. In 2019, KZT 79 million 899 thousand 400 was allocated to finance the management. During the reporting period, the planned funds are fully utilized and executed 100%.
Issues of improving the quality of personal reception of citizens, work with appeals of individuals and legal entities did not go unnoticed.
During the reporting period, 331 requests were received from individuals and legal entities, out of 331 examined
87 satisfied, 231 given explanations of the legislation, the rest, 13 are under consideration. There have been no registered violations of the terms for considering applications.
In addition, 19 citizens and representatives of legal entities were visited at a personal reception on various issues, they explained the requirements of the law.
The schedule of personal reception of citizens by the management of the department was published in the newspapers “Syr boyi”, “Kyzylordinskie esti” on 02/09/2019 and on the social network “Facebook”, a board and a box for complaints were placed in a place accessible to the public.
In addition, some work was done to increase the level of professional qualifications and legal literacy of management employees. According to the approved quarterly plans for legal education in this area, legal classes were conducted 11 times.
Also, as a result of constant measures to combat corruption in 2017-2019, there were no facts of offenses of this nature on the part of employees.
Also, work has been launched to ensure transparency in the management activity and its accessibility to the population.
So, since the beginning of the year, 2 press conferences and briefings were held with the participation of media representatives, 1 article was published in the press.
In addition, in accordance with the order of the President of the Republic of Kazakhstan K.K. Tokaeva May 24, 2019 at a meeting of the Council of Domestic Investors, September 30, 2019, a unified report of the regulatory authorities to the business community was organized, at which the head of the department M. Moldabaev made a report on the work done and answered questions from participants.
In addition, the news occurring in the department is regularly published on the social network Facebook and on the official website of the department, and through these Internet resources feedback has been established with the public.
For the reporting period, the incoming document management flow amounted to 6481, of which 6477 were completed, 4 control tasks are at the implementation stage. At the same time, outgoing workflow amounted to 3915, of which 190 were internal workflow.