Analytical information on consideration of appeals of physical persons and legal entities for 2024

As a result of 2024, local executive bodies in the Kyzylorda regions received 49862  appeals from physical and legal entities, a 3% drop over the same period the previous year (2023  – 48279 appeals).

Of these:

- 3203 appeals received to the office of the regional akim (2023 – 4398);

- 9780 to the regional departments (2023 –10751);

- 16184 to the districts and Kyzylorda city’s akimat (2023 –37969).

We provide an analysis of the most frequently raised topical issues among the population of the region:

№	Issues, raised in appeals		2024
1.	Land, land-use and agriculture issues		13107
2.	Social assistance		4015
3.	Housing and communal services		7309
4.	Education		5236
5.	Healthcare		2860
6.	Entrepreneurship		3331
7.	Culture and sport		1188
8.	Law enforcement and judicial proceedings		266
9.	Construction		995
10.	Actions (inactions) of officials		318
11.	Others		11237
Total		49862

Of the total number of 36492 appeals:

- 16695 or 33% were redirected to other bodies within their competence;

- 17815 or 36% were completely satisfied;

- 1724 or 3,4% suspended;

- for 12815 or 26% appropriate explanations were given in accordance with current legislation;

- 813 или 1,6% of requests are being processed.

 

On the reception of individuals and legal entities with personal questions

For the third quarter of 2024, a personal reception was held for 199 citizens and representatives of legal entities, of these:

- 82 on the personal reception of akim of the region;

- 117 attended the personal reception of regional akim deputies and the head of the office, where relevant instructions and clarifications were given in accordance with current legislation.

Issues raised by citizens attending a personal reception:

		2024
1.	Housing and communal services	44
2.	Employment	28
3.	Financial support and social assistance	42
4.	Land issues	28
6.	Healthcare	30
8.	Entrepreneurship	23
10.	Others	35
Total		230

In addition, the regional akim’s office analyzed the progress of the reception of akims of the city of Kyzylorda and districts, heads of district and regional departments.

The first heads of city and district akimats were accepted – 2134 citizens, heads of regional departments -656.