Analytical information on consideration of appeals of physical persons and legal entities for third quarter of 2024

As a result of 3rd quarter of 2024, local executive bodies in the Kyzylorda regions received 36492 appeals from physical and legal entities, a 6% drop over the same period the previous year (2023 – 38691 appeals).
Of these:
3203 appeals received to the office of the regional akim (for 9 months of 2023 – 3355)
9780 to the regional departments (for 9 months of 2023 –8164 );
16184 to the districts and Kyzylorda city’s akimat (for 9 months of 2023 – 27172).
We provide an analysis of the most frequently raised topical issues among the population of the region:

Of the total number of 36492 appeals:

- 10299 or 28,22% were redirected to other bodies within their competence;
- 10528 or 29% were completely satisfied;
- 1247 or 3,41% suspended;
- for 7608 or 21% appropriate explanations were given in accordance with current legislation;
- 6810 или 18,64% of requests are being processed.

On the reception of individuals and legal entities with personal questions

For the third quarter of 2024, a personal reception was held for 156 citizens and representatives of legal entities, of these:
- 94 on the personal reception of akim of the region;
- 62 attended the personal reception of regional akim deputies and the head of the office, where relevant instructions and clarifications were given in accordance with current legislation.

Issues raised by citizens attending a personal reception:

In addition, the regional akim’s office analyzed the progress of the reception of akims of the city of Kyzylorda and districts, heads of district and regional departments.

The first heads of city and district akimats were accepted – 1296 citizens, heads of regional departments -484.