Analytical review on the consideration of appeals for 2023

Analytical review on the consideration of appeals of individuals and legal entities for 2023

By the end of 2023, 48279 appeals of physical persons and legal entities were received to local executive bodies of the Kyzylorda region. in comparison with the last year, it was decreased for 1.1% (in 2022 – 52303 appeals).
Of them:
4398 appeals received to Apparatus of akim of the Kyzylorda region (In 2022 -4812);
10673 to the regional department (In 2022 – 10751);
36250 to the akimat of the city of Kyzylorda and districts (In 2022 – 37969);

Our analysis focuses on the most frequently raised topical problems among the region's population:

According to the statistical data for 2023, 48279 appeals were received in local executive bodies:
- 11784 of them were directed to other competent bodies;
- 28566 fully satisfied;
- 848 were suspended;
- In accordance with the current legislation, detailed explanation has been provided to 6597;
- 848 requests are currently being processed.

On admission individuals and legal entities with personal questions

For 2023,562 citizens and representatives of legal entities visited the personal reception: 339 at the personal reception of the akim of the region, 223 at the personal reception of the deputies akim’s of the region, in accordance with the current legislation, given relevant instructions and explanations.
Questions raised by citizens attending a personal reception:

In addition, the akim’s apparatus of the region conducted an analysis of the reception of akims of Kyzylorda city and districts, heads of district and regional administrations.

The first heads of akimats of the city and districts - 2279, heads of regional offices - 715.