The procedure for filing a complaint about the quality of the provision of public services

Complaints are submitted to the head or to the authorized body for the assessment and control over the quality of the provision of public services.

 Complaints are accepted in writing by mail or on purpose through the office of the service provider or an authorized body on working days.

      The confirmation of the acceptance of the complaint in the office of the service provider, the authorized body, is its registration (the stamp, the incoming number and the date of registration are affixed on the second copy of the complaint or in the accompanying letter to the complaint).

      When contacting through the portal, information on the appeal procedure can be obtained by calling the unified contact center at 1414.

      When sending a complaint through the portal to the service recipient from the "personal account", information about the appeal is available, which is updated during the processing of the appeal by the service provider (marks on delivery, registration, execution, response on consideration or refusal to consider).

      In the complaint:

      1) an individual - his surname, first name, patronymic (if any), postal address are indicated;

      2) a legal entity - its name, postal address, outgoing number and date.

      The service recipient's complaint received by the service provider, the authorized body is subject to consideration within 5 (five) business days from the date of its registration. A reasoned response on the results of the consideration of the complaint is sent to the service recipient by mail or is issued on purpose at the office of the service provider or an authorized body.

In case of disagreement with the results of the rendered public service, the service recipient can file a complaint with the authorized body for the assessment and control over the quality of the provision of public services.

The service recipient's complaint received by the authorized body for the assessment and control over the quality of the provision of public services is subject to consideration within 15 (fifteen) business days from the date of its registration.

In cases of disagreement with the results of the provided public service, the service recipient applies to the court in accordance with the procedure established by the legislation of the Republic of Kazakhstan.